Transcript

00:00:01 - [SCOTT_WARNER]
It wasn't. Oh, no.

00:00:02 - [AMITY_SENDAMA]
Of course. You guys can help.

00:00:03 - [SCOTT_WARNER]
Yeah. I mean, I'm in my side and did a lot of emails just and paid attention to the parts I cared about. I think Barb asked a lot of good questions. Kate asked a lot of good questions. Shawn was pretty involved. So we had the right people in the room, I think. So Good.

00:00:15 - [AMITY_SENDAMA]
Gonna be better than Paycor?

00:00:17 - [SCOTT_WARNER]
Markedly better than that. Now I've never really spent time in Paycor, but I like, like, the reporting and stuff. That's like, it would give Steve and Nathan the ability to give me those metrics I really need and things like that. So payroll.

00:00:30 - [AMITY_SENDAMA]
It's not a huge issue for me, but I know it's really bad right now.

00:00:33 - [SCOTT_WARNER]
I I know on the payroll side, it's pretty terrible. So I I do wish I could get in and pull my own reports just because I have to request them, and then it's usually a few days later, and then I've moved on to do other things.

00:00:44 - [AMITY_SENDAMA]
Lisa about

00:00:44 - [SCOTT_WARNER]
that? Yeah. I had asked I haven't asked Lisa. I talked to Ryan about it. He was always saying, let me talk to Amity, and I just never pushed it. So I didn't ask Lisa. Okay. Yeah. Especially since Vanessa was my person to get it, and now she's moved on. So

00:01:00 - [AMITY_SENDAMA]
Awesome. My question's on the salary.com. I'm really annoyed by this whole thing. Did I, like, just let it go?

00:01:06 - [SCOTT_WARNER]
I haven't looked. So did they come back to you yet?

00:01:09 - [AMITY_SENDAMA]
Well, they came back. We've increased our price by, like, 21 over the last two years. So, like, that comment says that they can increase it by up to five percent unless they give you, like, a notice of something else. So I'm like, I'm at you know, my plan was to ask them for a notice. Like, do we when did you, you know, send me the email that you sent to Ryan shows this, basically. Basically. And then I'm also just kind of saying that what can you help me understand why our costs are increasing so much for a software? Like, it's not

00:01:38 - [SCOTT_WARNER]
makes no sense. It's data. Yeah.

00:01:39 - [AMITY_SENDAMA]
Yeah. I'm just this is crazy. But I also I'm like, should I for once, I just leave it alone. I'm just pissed about it.

00:01:45 - [SCOTT_WARNER]
So just what should

00:01:47 - [AMITY_SENDAMA]
I ask them to make an exception because we Ryan wasn't here. I mean so and I guess it's still our responsibility that we should have been checking his emails.

00:01:56 - [SCOTT_WARNER]
Well, but they should have gotten a bounce back that says, Ryan's no I I I need to find out if we send a bounce back or not. We we usually send something that says this address is no longer but you're right. That's gonna suck. This is just pisses me off where when he because we if he would have told me, I would have had it marked in my calendar, and we would have known about it. And

00:02:18 - [AMITY_SENDAMA]
So do I I mean Let me let

00:02:21 - [SCOTT_WARNER]
me just let me just read through it real quick. I'll do it when I go downstairs.

00:02:24 - [AMITY_SENDAMA]
But it's also, like, 90,000. And I said, like, we don't need this. You know? And I'm just like, I the it just annoys the shit out of me.

00:02:32 - [SCOTT_WARNER]
So she doesn't need it for, like, what, pay grades or whatever?

00:02:36 - [AMITY_SENDAMA]
No. K. I mean, I don't know why. I honestly did not pay this much for it. I thought I thought it was, 5,000, which is a lot that Ryan had made an argument as to why we needed it. And I mean, I've used it. It's not terrible. It's it's fine. It's helpful sometimes, but it's also for that price. Like, I can get salary ranges a lot easier than that.

00:02:57 - [SCOTT_WARNER]
Yeah. I can be off by a few percent way easier than that. So Yeah. Let me pull those terms and and just look at it real quick and just get a rough feel for it because if I don't know. I'm kind of a I I'm also annoyed that these auto renews exist, and I just I hate them. But

00:03:16 - [AMITY_SENDAMA]
Right. And I also am just, like, again, increasing our price by, like, over 21 in two years. So it started at 7,200. Last year, it was 8,070. And then this year, it's, like, 87 something. And I'm just like, that's crazy.

00:03:36 - [SCOTT_WARNER]
And so their argument is they did tell us it was going up, but they told Ryan, not us. Right?

00:03:41 - [AMITY_SENDAMA]
Yeah. Yeah. I mean, that's what they're gonna say. I mean, haven't sent me anything yet that shows that, but I'm assuming because there was an email to Ryan, like, December like, know, there were a couple of emails that they were, like, saying they hadn't heard from him type of thing, but nothing goes back to, like, where they are. So I wanna make sure that they have something where they show that they communicated to Ryan at least sixty days before.

00:04:08 - [SCOTT_WARNER]
I I mean, I can ask that from compliance and just say, you know, hey. I'm jumping in.

00:04:11 - [AMITY_SENDAMA]
Well, I mean, I can I haven't emailed Okay? Five, but I

00:04:16 - [SCOTT_WARNER]
Oh, yeah.

00:04:17 - [AMITY_SENDAMA]
The part of me was, like, wants to just say, hey. Can would you, like, make an exception? Because this person was no longer with the company, but I guess that's on us to do to know.

00:04:28 - [SCOTT_WARNER]
And I mean, you can certainly ask. The worst they can say is no, but I doubt I it sounds like they're playing hardball anymore.

00:04:33 - [AMITY_SENDAMA]
Friendly, to be honest. They're not being very kind. Like, even, like, when I ask the question about the where is it at? When I asked, he just responded. My name is Merlin, and I will be your new main point of contact. Please advise that, and then he just copy and paste it. The per unit pricing during any renewal term will increase up to 5 above the applicable pricing in the prior term, and then it's highlighted in bold unless salary provides customer notice of different pricing at least sixty days prior. So they're not being very nice in general and accommodating.

00:05:12 - [SCOTT_WARNER]
Did did you have the original one where they forwarded with Ryan's emails? Yeah.

00:05:17 - [AMITY_SENDAMA]
Yeah. So I was just gonna say thank you. Could you please share the email where the change was communicated to us? And then, also, I'm surprised at the magnitude of the price increase over the two year period. It represents 21 increase. But can you help me understand what is driving increases at this level?

00:05:32 - [SCOTT_WARNER]
Based on the on the notification to Ryan, did it have, like, your prices are going up or

00:05:37 - [AMITY_SENDAMA]
anything like that? What it doesn't go back

00:05:39 - [SCOTT_WARNER]
that far. Oh, it doesn't?

00:05:40 - [AMITY_SENDAMA]
Okay. So there she attached see attached auto renewal notification from your account owner and the prior contact. And so there's this email chain that has or back in December 1, good day is outlined in my previous email, your current subscription. So I'm assuming whenever they sent a previous email. And then he he he says here, if you wish to extend your contract for a longer term, don't hesitate to get in touch with me because we can discuss some alternate pricing options. So I'm pretty sure he probably Yeah.

00:06:15 - [SCOTT_WARNER]
There's something.

00:06:16 - [AMITY_SENDAMA]
Yeah. There's something that was sixty days before. And then they're trying to get us to renew for a period of time. Yeah.

00:06:24 - [SCOTT_WARNER]
I would say I would say your email's good. It it at least, if nothing else, maybe we irritate them a little bit

00:06:30 - [AMITY_SENDAMA]
Mhmm.

00:06:30 - [SCOTT_WARNER]
Which I'm down

00:06:31 - [AMITY_SENDAMA]
for. Yeah. Okay.

00:06:33 - [SCOTT_WARNER]
I'm still gonna look and see if I can see an out in there that's but I unfortunately, the way those are usually structured, there's not much you can do other than tempt them to sue you, but I don't sounds like they're down to take us to court. So

00:06:46 - [AMITY_SENDAMA]
Well, they obviously take us to court, but

00:06:47 - [SCOTT_WARNER]
they were

00:06:49 - [AMITY_SENDAMA]
taking us to collections. Because her her last email, which annoyed me because I had I had responded to her previously, and she didn't see it.

00:06:57 - [SCOTT_WARNER]
But she

00:06:57 - [AMITY_SENDAMA]
I got the email today that says, this is our third followup regarding your salary.com invoice that is thirty five days past due and must be resolved. I've attached a copy. Please advise me on the status of payment to avoid service interruption. And then I had responded and said, hey. I already responded to your message last week. I didn't want whether we wanna cancel. And she came back and said, my apologies. I overlooked your email. But, anyway, I would also like to inform you that we have no cancellation policy, and notice of nonredual must be made sixty days prior. Therefore, the invoice must be paid to resolve be resolved must be resolved to avoid sending your account to a third party collection for further action and possible additional cost. It's just stupid.

00:07:43 - [SCOTT_WARNER]
A way to keep us as customers.

00:07:44 - [AMITY_SENDAMA]
Right. Yeah. And it's just I don't know. I'm just so annoyed by the whole thing. I'm like, I can wait to respond and tell you.

00:07:52 - [SCOTT_WARNER]
Yeah. I'll I'll go peek at it real quick because I'm not going anywhere just yet. Yeah. So

00:07:56 - [AMITY_SENDAMA]
about it. But

00:08:00 - [SCOTT_WARNER]
Like I said, anything that man touched.

00:08:02 - [AMITY_SENDAMA]
He

00:08:06 - [SCOTT_WARNER]
still hasn't answered my email. He used my credit card for auto renewal, and I had asked him if he'd help me get a receipt. He still hasn't responded to that. I'm like, you jerk. That was willful.

00:08:16 - [AMITY_SENDAMA]
Did you get, like, paid?

00:08:18 - [SCOTT_WARNER]
I just disputed the charge to Amex twice, and they finally took my side because I said I didn't enter this card number. The first time they said it was a recurring charge, and I said, I reiterate, I didn't sign up for it. It's my credit card. Cancel it. So Okay. Which is kinda mean to do to it was sherm or whatever, but because then it's a charge back to them, but not my problem. Wow. Alrighty. Well, anything else on your side?

00:08:50 - [AMITY_SENDAMA]
I don't think so. I don't know. Where is your head we're talking about in the morning about Adaptec. Like, where's your head out on the whole Adaptec and Michael? I'm just the

00:09:01 - [SCOTT_WARNER]
whole thing. Did did Casey call you today?

00:09:04 - [AMITY_SENDAMA]
Yeah. I talked

00:09:04 - [SCOTT_WARNER]
to Casey. So he told me? He he said, what he said, what do you think about Michael? And I was like, well I was like, that's funny because I kinda brought it up to Amity. I said, I work fine with Michael, but other people certainly don't seem to. And I said, I don't really understand it because he's just trying to help. But what he would what Casey told me is the Shaper side is just, man, he used a really strong word. Yeah. I can't think of the word he used, but yeah.

00:09:29 - [AMITY_SENDAMA]
But, I mean, I think all that stems back. And, I mean, whether regardless of what started it, it doesn't really matter because it's a situation. But, I mean, I think that stems back to the whole thing with Joe. Okay. And that was just, like, during a really bad time where Joe and Karin were at each other's throats, and then she threw Michael into this, and they didn't want anybody playing in their sandbox. Yeah. Michael never did anything to them.

00:09:54 - [SCOTT_WARNER]
No. And it sounds like Philip and and he's kinda taking the lead from Joe attitude wise, or at least that's what I've been hearing.

00:10:01 - [AMITY_SENDAMA]
So So I don't think but regardless if it exists, it exists. I don't know how we fix it. But my point and I I mean, I think Casey's, like I don't know. He's kind of in the middle. Like, I mean, I think he would be, like, okay if Michael wasn't there. I'm like, I think we're mistaken if we think we can run this project without a project manager. I'm not project managing this project.

00:10:24 - [SCOTT_WARNER]
Well, that's what I told him. I said none of us on this side have time to do this. Yeah. So that's what Michael is to us. He's an outlet. Yeah. So And

00:10:30 - [AMITY_SENDAMA]
they're like, what is he doing? And I'm like, I mean, he's doing he's having a lot of conversations, and he's the liaison with Germany. I don't talk to Germany other than, you know, during these meetings. Mhmm. So he's at least touching base with Christian Wagner regularly. I know that he knows the different work streams that are going on. Like, he has meetings with me. He tells me if there's things that I need to be concerned about. If I have something I'm concerned about, I tell him. Know? So, like, I mean, to me, I mean, he's a better project manager than any of the ones we ever had here. Mhmm. So I think he's doing fine. I think we could clarify more what what we need from him or how it needs to happen, but I'm not trying to give him up. And Matt, I know, made a comment that, you know, like but I think Matt's comment stems from he thinks Casey's gonna project manage this. And that's why I told Casey. I said, Matt, the reason Matt said something is because he thinks that you're going to do this.

00:11:23 - [SCOTT_WARNER]
Well, I noticed that Matt has said two things on two different occasions that I thought were not nice to Michael a little not they weren't rude, but they were borderline. Like, if it was me, I would have been like, what the hell do I do? But so I I assumed Matt had a either had a problem with him or didn't care for him or something. But I

00:11:42 - [AMITY_SENDAMA]
don't think Matt had a problem with him. Other than maybe he knows some of shape stuff or, you know, the shape doesn't like him. But I also just think he doesn't think it's, like, necessary. But, again

00:11:50 - [SCOTT_WARNER]
Who's gonna do all this work? That's the point.

00:11:53 - [AMITY_SENDAMA]
But then if they have to, again, articulate what he does, like, again, for me, having somebody who's who knows everything that's going on and has a

00:12:01 - [SCOTT_WARNER]
I say he attends a 100 meetings a week. That's what he's doing.

00:12:03 - [AMITY_SENDAMA]
Everything. Like, that is helpful to me. In some ways, it's just helpful for me because I know somebody else is doing this, and it's not me because yeah. I don't know.

00:12:18 - [SCOTT_WARNER]
I I I think he has value. I I think it's it's with any project manager. It's how you use them. So if if people don't see value, it's because they're choosing to not use them. To me, he's an information resource that we can utilize when I need to know something. I I I don't he he does talk slow sometimes, and I'm like, just jump to tell me what you need. But other than that, he's fine.

00:12:41 - [AMITY_SENDAMA]
I mean, I'm not taking care him, but I I don't know. Casey's playing in the middle, and I mean, I'm like, okay. If you want if want a project manager, go ahead.

00:12:47 - [SCOTT_WARNER]
Casey's a little spastic for me, and I and I mean that in the most loving way possible, but he's just a little much for me sometimes, not just like

00:12:54 - [AMITY_SENDAMA]
always, like, over and it's, like, a very different style that I have instead of just kinda, like, sometimes I'm like, I feel like I don't know. Like, you, like, kind of feel like you make me look bad because you're always, like, just, like, so prepared and over the top of, like, stuff. And I'm just like, listen.

00:13:10 - [SCOTT_WARNER]
I don't think he ever stops to think about it first. It's like, Jesus. I can't imagine being in a room with he and Ronnie because Jesus anyway

00:13:19 - [AMITY_SENDAMA]
So but then he I don't know. He wants to have this meeting with Matt tomorrow to kind of talk about all these decisions and stuff we need, but I'm not quite sure, like, what decisions he thinks that we I I think we do need decisions, and I think this project sucks. I agree with all that. It's being ran terribly by HQ, but I'm not exactly sure, like, clear what clearly what his request is. Like, he's keeps saying we need to know what's gonna happen after November 1, which I agree. But to, like, what in what regard?

00:13:52 - [SCOTT_WARNER]
And I still get kinda confused on what is gonna happen because Casey was walking me through things today, and the Germany's decided and Germany's doing and this and that. And I was trying to figure all that out. And

00:14:02 - [AMITY_SENDAMA]
Well, I don't know, like, what he was walking into, but, like so we did clarify today, at least in the meeting that we had, that we will not go live. The intention is that we're not going live with anything until January. Like, there will be a blackout period. They will not have everything loaded and ready to go.

00:14:20 - [SCOTT_WARNER]
But he was saying today, or at least my assessment of what he was trying to say was even all the software services are getting shut down. So if that's true, I believe people can't use their shapers, which that's kinda That

00:14:32 - [AMITY_SENDAMA]
doesn't make sense.

00:14:33 - [SCOTT_WARNER]
I I I'd have to understand more what he meant, but I was gonna ask Shawn about it. So I just haven't had a

00:14:38 - [AMITY_SENDAMA]
chance to No. That wouldn't make sense. But I also don't know how we can not support accessories for two months. Now they what Germany is saying is, like, well, we just need to look dealers up with inventory and then refer customers to the dealers. But, I mean, I I don't know how that that's gonna work very well because, I mean, there's not that many dealers.

00:15:01 - [SCOTT_WARNER]
Well, there's not that many dealers. The dealers have to be willing to take the stock. You can't just ship it to them and say, here you go. And then how do you handle the spread of that? Because people are used to going directly to Shaper for these things. So then

00:15:13 - [AMITY_SENDAMA]
And, like, most of these people are I mean, they're buying, yeah, direct, like, direct. So it's just, like, I don't think it's gonna work super well. But I don't know. But so to be clear, those questions, like, so, mean, Casey's like, well, I don't know who the ultimate owner I mean, the ultimate owner is Karin and Wolfgang. So for decisions, if we need a decision on something, am supposed to take it, steering committee, to Karin and Wolfgang.

00:15:41 - [SCOTT_WARNER]
Is it just you, or is Matt in there too? Or okay. Because Casey was saying today that he thinks Matt's the final arbiter in North America, which may or may not be true by nature of his role, but I just met. I had told him I really only talked to Matt on those Thursday meetings. Other than that, it's all Amity, I think. So

00:15:57 - [AMITY_SENDAMA]
And Matt doesn't he's not super involved, yeah, Casey's vision is, like, Matt needs to be the overall decision maker for the whole project. And I was like, Matt's not gonna do that. Like, I don't think Matt has has any desire to do that, and it's not his current role. He's not even on the steering committee. Like, ultimately, it's Wolfgang and Karin. So the problem is I don't think Karin is making any decisions. Wolfgang I mean, he wasn't even at the last steering committee meeting because he's sick, and he's got, you know, a 100 different things going on. So there needs to be people at a lower level who are making some of these decisions in Germany.

00:16:29 - [SCOTT_WARNER]
I mean, it doesn't seem like Christian really has a great idea of everything that's going on. Seems And,

00:16:34 - [AMITY_SENDAMA]
yeah, that's why I felt Michael started a Christian, to be honest. Honest.

00:16:38 - [SCOTT_WARNER]
Yeah. I mean, I I talked to Christian. We had a meeting today about he's got a full time job that's not this, so which don't we all? But he certainly doesn't seem like he's got this under wraps at all. It's kinda wild.

00:16:49 - [AMITY_SENDAMA]
I I guess, to go back to him knowing that that he's doing a whole other because, I mean, this is a pretty big job.

00:16:54 - [SCOTT_WARNER]
But This should have been handed to someone on TTS project management to run Yeah. With Michael on our side because we didn't have someone. So but Anyway, I think Michael does have value. I don't if we chose to get rid of him, I'd have some pretty serious questions about who on our side is picking up the slack because it it isn't me. It isn't you. Right. I mean, if Casey's got all that spare time now, okay.

00:17:16 - [AMITY_SENDAMA]
He doesn't, though. And then he acts like he's so busy, and then Matt acts like he has all this capacity. And I'm like, you guys need to talk better because Matt thinks that you have all kinds of time.

00:17:27 - [SCOTT_WARNER]
Yeah. I I just find it weird how hard Matt is pushing him. Like, yeah, it's like it's like he has the impression he's sitting around doing nothing.

00:17:33 - [AMITY_SENDAMA]
He wants to be, him, like, I think, engaged and challenged and motivated. Yeah. I think so I think he's looking for a way because, ultimately, Casey's job is pretty small. I mean, he's oh, he's in charge of finance, but he doesn't have a job like I do that he's in all these other topics.

00:17:51 - [SCOTT_WARNER]
Right.

00:17:51 - [AMITY_SENDAMA]
He's not in charge of HR. He's not in charge of anything else, just finance. And so, like

00:17:56 - [SCOTT_WARNER]
And you split some of stuff off of Renee and give it to Casey.

00:17:59 - [AMITY_SENDAMA]
That's what

00:17:59 - [SCOTT_WARNER]
they need to do.

00:18:00 - [AMITY_SENDAMA]
Yeah. I know. They're going but, like so you think of it. It's like he's kind of in a job, like, like, But but he's more, like, my level. And so I think Matt, like, fear like, he looks for ways to, like, keep him maybe engaged and challenged, and I I think that's

00:18:18 - [SCOTT_WARNER]
kinda of Every time I talk to Casey, he's so busy and trying to keep up. I mean, he told me I had to cancel meetings last week because he couldn't keep up. And so I don't know. This capacity thing just doesn't align with what Casey says. But

00:18:29 - [AMITY_SENDAMA]
Yeah. But, I mean, Casey should have capacity. Although, you know, he doesn't have that strong of a team, but he should

00:18:36 - [SCOTT_WARNER]
have capacity. He told me Kyle's not the best.

00:18:39 - [AMITY_SENDAMA]
Yeah. So But I think he probably also creates a lot of extra work for himself. So but anyways.

00:18:47 - [SCOTT_WARNER]
I think it'd be a mistake to give up Michael right now.

00:18:50 - [AMITY_SENDAMA]
I agree.

00:18:51 - [SCOTT_WARNER]
But

00:18:52 - [AMITY_SENDAMA]
I'm gonna fight to keep up. I mean,

00:18:53 - [SCOTT_WARNER]
he's not my favorite person in the world, but he's easy to work with, and that's all I really care about.

00:18:57 - [AMITY_SENDAMA]
So He

00:19:00 - [SCOTT_WARNER]
he just thinks for me, he thinks slow, and it's like so when it's just he and I on a phone call, I I guess I'm used to being able to just blow through the pleasantries and stuff, and he's always like, well, let's talk about what we just talked about. And I'm like, don't need to do that again. Okay.

00:19:16 - [AMITY_SENDAMA]
But are there major things that you think need to be like, that we need to question out, but, like, hey. If these things are not clear

00:19:23 - [SCOTT_WARNER]
I think the whole blackout period and and just understanding if we're if if that is the final decision, we need to align everybody on it.

00:19:31 - [AMITY_SENDAMA]
So the blackout period is what you're saying.

00:19:40 - [SCOTT_WARNER]
I think that's gonna be a critical assault because we have we have ways of getting around that.

00:19:46 - [AMITY_SENDAMA]
But what's the question on the blackout period? Like, are we gonna abide by it? Is that what Yeah.

00:19:49 - [SCOTT_WARNER]
Is is that decision binding for all of for North America as well as Europe?

00:19:54 - [AMITY_SENDAMA]
Like, for the meeting today

00:19:55 - [SCOTT_WARNER]
Okay.

00:19:56 - [AMITY_SENDAMA]
It is binding for North America according to Sasha. It's Sasha. Right?

00:20:01 - [SCOTT_WARNER]
Yeah.

00:20:01 - [AMITY_SENDAMA]
Sasha, Marcus Hill, and Christian Marter.

00:20:06 - [SCOTT_WARNER]
But I find it weird that we didn't ask North America anything about

00:20:11 - [AMITY_SENDAMA]
don't know. They're saying and that's where I get confused on the IT stuff. Like, they're saying the system will not be ready to support.

00:20:19 - [SCOTT_WARNER]
We can run it from the same shop that's running today and just I call it the lift in place. We just pick it up and sit it down over here.

00:20:26 - [AMITY_SENDAMA]
Push that if we want, but that's not the plan. So when you say we can run it from the same place, like, how do you how

00:20:33 - [SCOTT_WARNER]
It's just a Shopify site. We would just

00:20:36 - [AMITY_SENDAMA]
But it hasn't

00:20:36 - [SCOTT_WARNER]
been replaced

00:20:37 - [AMITY_SENDAMA]
with our

00:20:39 - [SCOTT_WARNER]
We would probably have to figure out well, that's kinda what why we need to know is because we have to figure out what that looks like and how we're gonna bring it over and because we have all these other fan But

00:20:48 - [AMITY_SENDAMA]
we would do that or HQ would do it. We wanna find HQ is gonna be part of, like, the part numbers and, like, getting everything set up and all that. Like, does that happen locally?

00:20:58 - [SCOTT_WARNER]
That no. That would happen at the HQ level. I mean, Pascal can extend them to The US once they're in the system.

00:21:03 - [AMITY_SENDAMA]
Saying is it's not going to be done.

00:21:05 - [SCOTT_WARNER]
So we we would run it out of NetSuite until December 31, basically. How? Kinda what we're doing with Sustainer Systems. They'd have their own stations out there. We'd have to have somebody up here would have to have access to NetSuite.

00:21:19 - [AMITY_SENDAMA]
And we want to do that.

00:21:21 - [SCOTT_WARNER]
I'm offering it as an option. I don't really care. I mean, I just I feel like it's bad customer service to just pull it.

00:21:27 - [AMITY_SENDAMA]
I hear that. Because that's your only relevant thing that you're feeling needs at.

00:21:32 - [SCOTT_WARNER]
I think that's critical. The escalation pass is you. That makes more sense. We're good there. I have to figure out the facilities and and asset transfers because Casey has a whole spreadsheet with all different decisions than what Shawn has, and I don't understand how the two guys came up to to completely different.

00:21:54 - [AMITY_SENDAMA]
Because Casey's to me, basically, everything is ready to go, and they we just need to give it to Greg and tell him to go.

00:22:02 - [SCOTT_WARNER]
Yes. Well, what what's wild to me, and I I'm gonna have to have Shawn and Casey talk actually, we have a call tomorrow, is because Shawn had that meeting over here with all of us, was it last week, and we went through assets and decided whether we'd be bringing stuff back or not. And Casey has it all as third party disposal over there. Like, just it's been really weird. And he said, Jen, you have this running. Like, she's taking care of disposing all the like, all these tests and stuff, which is fine. But I know some of those were coming over here to be part of repair. So I just need Shawn and Casey to talk and figure that out.

00:22:34 - [AMITY_SENDAMA]
So Well, I would make that connection, like, ASAP.

00:22:36 - [SCOTT_WARNER]
It's Tamara.

00:22:37 - [AMITY_SENDAMA]
Casey didn't seem to be there. Really much open. Yeah. But if if we're having meetings and Casey's not there, you know, I mean, Casey needs to be

00:22:45 - [SCOTT_WARNER]
there. I think a lot of it happened because Shawn went the week before, but Casey I didn't have time to upload Shawn's thoughts to him before he because he went that following Monday. So today, he and I aligned, and then tomorrow, Shawn's joining Casey and I. So

00:23:02 - [AMITY_SENDAMA]
Okay. So here's what he said. We have a draft email to Patric. Okay. Key observations, fragmented and somewhat dysfunctional project management covering. I mean, that's true. Not enough project ownership and empowerment of the remaining Shaper team. Shaper team appears to have capacity and knowledge base to deliver a successful integration. We should potentially lean on them. Minnie meetings, not enough actions and decisions. What do we need to decide now that will allow all work streams to progress faster with more clarity? Go to market clarity after 1031 is the main area of concern. It should be the top focus for improvement in this project operating model given the cascading effect to operations. This is what we talked about. Propose, we think, through this at the business unit and channel level versus more comprehensive thing with the same timing for all. Who who's decisions for you? That's our point of question. Christian is too junior clients too high level of stress too thin. Example of decisions needed, will you or The USA own SaaS relationship with? Coin? Mhmm. Disposition plan for obsolete inventory. That's a good one. Support. What is it do you know what that means?

00:24:26 - [SCOTT_WARNER]
Which one?

00:24:27 - [AMITY_SENDAMA]
Does HQF capacity support tech development?

00:24:30 - [SCOTT_WARNER]
I I think the the s four conversion and all that that needs to happen for the import to SAP and then so the the problem is they've gotta bring it into s four on their side and push it down to r three on our side. So it's gonna be a little bit more challenging than a normal process.

00:24:50 - [AMITY_SENDAMA]
And when we sorry. When we say that, then we're talking about creating the parts.

00:24:53 - [SCOTT_WARNER]
Creating all the item numbers, the material master records, the date all the data pieces that go behind the scenes that would enable it to ever be sold here. So the problem is it's not just a one and done now because they have to do it to s four. And then the old days, HQ would do it and we could just extend it, but now we can't do it that way. So

00:25:12 - [AMITY_SENDAMA]
So what what is that step that that step look like to get it to us?

00:25:16 - [SCOTT_WARNER]
I'm sorry. My guess is they have to input it into both systems. But that's not my area at all.

00:25:24 - [AMITY_SENDAMA]
ERP system continuity of NetSuite, license expires, requires solution investment, finance resource and. US CPL exit timing requires more planning above key focus areas. So what potential for an early exit from Toronto to set up. We're you're still working on something with that, though.

00:25:55 - [SCOTT_WARNER]
Yeah. We're still I I need to get with the guys and figure out what we figured out, but I have a porn to three emails from last week.

00:26:03 - [AMITY_SENDAMA]
K. SFO facility exit progressing with asset. Disposal activity underway with no major concerns with lease elevation. Temporary workspace solution must be required in May 1031.

00:26:15 - [SCOTT_WARNER]
What's that part?

00:26:16 - [AMITY_SENDAMA]
I have no idea. Okay. We didn't talk about it. It. Okay. I'll have to ask him. Okay. But so you're good. You don't have anything?

00:26:28 - [SCOTT_WARNER]
No. I think we're okay.

00:26:31 - [AMITY_SENDAMA]
K. I

00:26:32 - [SCOTT_WARNER]
just this is gonna be another one of those things where when it's done, I don't ever wanna hear Shaker or Adaptex ever again. Yeah. I'm so over it.

00:26:40 - [AMITY_SENDAMA]
I feel like it's, like, over half of my time.

00:26:47 - [SCOTT_WARNER]
Yeah. Well, yeah, I don't know why the last two weeks have been exceptionally bad.

00:26:50 - [AMITY_SENDAMA]
So Yeah. Okay.

00:26:53 - [SCOTT_WARNER]
Cool. Alright. I think I'm here tomorrow and Wednesday. I'm coming up tomorrow to talk to Minnie. Vera and I think some did I already tell you about this? Okay. We think something's going on. So I wanna sit down with her and just make sure she's okay.

00:27:06 - [AMITY_SENDAMA]
Why? She's just

00:27:07 - [SCOTT_WARNER]
been like, something's definitely wrong and and just I mean, you can see it. There's today, she was better. But, like, last week, something something wasn't right. And Vera asked me if she said you and Minnie are so close. Would you mind talking to her and just trying to find out what's going on? And because if it's personal, we don't need to know. We just we just wanna make sure she's okay and what you know? Can you ask a different I don't know. It's so what Vera and I agree is Minnie kinda goes through cycles. And and once you know it, it's easy to deal with because you just kinda let her walk herself out of it. But this one's kinda it's not gotten worse. It's just not gotten better, and we're just concerned that, you know, if there's something about all the change, let's talk it through. You know, if it's something personal, is there anything we can do to help? You know, those kinds of things. So I just wanna make sure she feels some level of support. If it says she doesn't like how we run the company, then that's not something I can fix. So you know? Yeah. But I just wanna let you know I'm gonna talk to her, and then think that's the only thing real special tomorrow. So Okay. Wednesday. I'm gonna probably find out tonight. I may have to ask to move her one on one. Okay. I think it's Wednesday. Just because if Kelly's getting out of the hospital, which is up in the air right now well, it's round two started last night. So so if she gets out on Wednesday, it would be right about the time we're doing our thing, and I'd have to pick them up. So Okay. I'll let you know for sure. But

00:28:45 - [AMITY_SENDAMA]
yeah. Yeah. Just let me know. My calendar is pretty decent on Tuesday and