Transcript

00:00:01 - [KARSTEN_TODT]
Restore act activities, Excel file?

00:00:04 - [STEVE_WADE]
Yeah. I looked them over, but I didn't really wanna I wanted to wait until I heard from you before I

00:00:09 - [JONATHON_ROSENBERGER]
Okay. You know?

00:00:17 - [STEVE_WADE]
But I do have them up.

00:00:27 - [KARSTEN_TODT]
So that's not the right list. So the

00:00:33 - [STEVE_WADE]
Also, Kelsey and Chris are in my office listening, so

00:00:37 - [JONATHON_ROSENBERGER]
they're

00:00:37 - [STEVE_WADE]
gonna need they're gonna need to know know

00:00:40 - [KARSTEN_TODT]
to play. Okay. Short introduction of what's it about. So there was a transport in in FE finance area into the p 10 that corrupted our system. It it happened yesterday, 10AM, forty minutes European time, and we recognized this at 3PM European time. And in the meantime, all postings that have happened, yeah, are not valid. This means this night, we recovered the system with the timestamp of 1030 European time. And this is what we now have in the P10. This means all postings that had happened yesterday in this time have to be reposted so that we can start with the fixed system again. For example, if we have an outbound delivery to Line 6 that is only has been created and nothing else happened, then so if the delivery was created during the time between within just within that that period, it's now not not available anymore in the restore system. That means we have to create the outbound delivery again. Due to the new number of circuits that have to be used, it's not possible to use the same outbound delivery number for the same process. And this happens to all documents, also big tickets, packages, and also outbound postings. So this this means for the first example in line six, we we can recognize these deliveries. So only an IT is working on it. Unless nothing else happened in the warehouse, so no big ticket, you just have to create new outbound delivery, and that's it. That's the an an easy case.

00:03:25 - [STEVE_WADE]
Yeah. There should be very few of those where where there was no pick ticket.

00:03:31 - [KARSTEN_TODT]
Sorry?

00:03:32 - [STEVE_WADE]
There should be very few of those that did not have a pick ticket.

00:03:36 - [KARSTEN_TODT]
Okay. This means

00:03:39 - [STEVE_WADE]
Pretty much had everything printed except maybe orders that had inside sales that input later in the day.

00:03:48 - [KARSTEN_TODT]
Yeah. Means most of the deliveries have big tickets.

00:03:52 - [STEVE_WADE]
Yes.

00:03:53 - [KARSTEN_TODT]
Okay. And then also when having picked tickets that have been created but not confirmed, we have to find and to replace the picked ticket when we have the new pick tickets. And discussion that came up is, do we have to also to print out these new tickets? And I think, yes, we have

00:04:18 - [STEVE_WADE]
to Yeah. Have to. Yeah. We need to cancel. To confirm it. I mean, could be easier. Yeah.

00:04:27 - [KARSTEN_TODT]
Yeah. To confirm and yes. To to to start the to restart the process again. And, of course, replacing means to, yeah, to to to cancel and to to put the old one in the trash. Right. And then the next is created, not confirmed, okay, to find. And if it is so we have in some cases, it may be they are picked but not confirmed. Yes. In the system, we don't know.

00:05:04 - [STEVE_WADE]
Yep. So those we just have to find and replace confirm replace paperwork.

00:05:08 - [KARSTEN_TODT]
Yes.

00:05:09 - [STEVE_WADE]
To transfer product back to location in order to replace the ticket? No. You don't. If it's confirmed? The the confirm How you replace the picture? The confirm the confirmation process did not take place yesterday. The the system was reset to Okay. We even started yesterday. Oh, okay.

00:05:34 - [KARSTEN_TODT]
Yeah. But, we have also confirmed big tickets within that period.

00:05:41 - [STEVE_WADE]
So you do They could have been confirmed the yes. The debut. Yes. We do. Yes. We do. Yeah. We do have that we did confirm, but yes. So we have orders that are picked and confirmed and waiting to be packed. Mhmm. And have orders that have been picked but not confirmed. Correct. We And have orders that are picked, confirmed, and partially packed.

00:06:13 - [KARSTEN_TODT]
These can also be.

00:06:15 - [STEVE_WADE]
And we have orders that are picked, confirmed, fully packed, but not gone through the UPS scaling process.

00:06:31 - [KARSTEN_TODT]
When when they have gone through the scaling process, then they are already can be seen as loaded?

00:06:38 - [STEVE_WADE]
Yes. They were they yeah. You would show a

00:06:42 - [KARSTEN_TODT]
Okay. And I think we will also have the situation that that things are fully processed and loaded and also transferred to to the foreorder.

00:06:56 - [STEVE_WADE]
Yes.

00:06:58 - [KARSTEN_TODT]
But, for example, not posted. Yeah. And then for that cases, we also have to document this because we cannot repack, we cannot stick new papers on new labels. In that case, we just have to the link, the mapping between the old process under the number that were used and the the new numbers that we have to use to repack it.

00:07:33 - [STEVE_WADE]
Yeah. The only issue with

00:07:34 - [KARSTEN_TODT]
that in the system.

00:07:36 - [STEVE_WADE]
Is that we will not be able to send an accurate manifest to UPS. So, basically, all of those factors packages have already been scanned at UPS by now. So, basically, we'll get an exception report that and they'll ask us to run the end of day, but we won't be able to run the end of day. So there may be some charges that go with that, but we just have to deal with it. I We can't do anything. Boxes packages are gone.

00:08:14 - [KARSTEN_TODT]
Yeah. They they yes. They are gone. And the only thing that we have to do is to tell the system under a new number, delivery, big ticket, pack packing, and so on, that that we are able to also to post the goods issue. And we have to know, okay. The number in the system is different between the number and the papers for that cases. Yep. We this this we we can only fix in the system and have a mapping in the to make clear, okay, these these numbers were used. And in the in the, let's say, like, you know, calls, let's say, the restored system, these are the new new numbers.

00:09:02 - [STEVE_WADE]
Yeah.

00:09:17 - [KARSTEN_TODT]
You added this, Steve. Correct?

00:09:21 - [STEVE_WADE]
No.

00:09:23 - [KARSTEN_TODT]
No? Okay. And somebody else?

00:09:31 - [STEVE_WADE]
Delivery created or delivery available, pick created, and executed impact already left premises. Which one are you asking about then? That's create an issue packed already left premise and material document posted.

00:09:50 - [KARSTEN_TODT]
Okay. I think I think we'll we'll we'll edit this. So this this would then then be the step, which is the most the the longest process way to rebuild. And the the most important things, therefore, high, I is is the outbound and also the, let's say, the internal replenishment, there were not too many. You just have to create new internal task based on from what's been to what been and to post again.

00:10:29 - [STEVE_WADE]
And is gonna do that

00:10:32 - [KARSTEN_TODT]
or not? This this is the question. Who's who's going to do this? We Alright. We are we are preparing lists, and one list is ready. I can say it's it's about the pick tickets and deliveries. No. Not the delivery. Only the pick tickets. It's here. Yeah. So here here we can see, is it within the time frame that is relevant? And this the the is this is the status that we have confirmed or created but not confirmed?

00:11:15 - [STEVE_WADE]
Okay. Let me ask you one question. What about the the deliveries that were created on the tenth that were not fully packed yet or or were in process? Are they part of this list?

00:11:29 - [KARSTEN_TODT]
Sorry. The the what's deliveries?

00:11:31 - [STEVE_WADE]
Deliveries that were created before yesterday. But weren't completed.

00:11:41 - [KARSTEN_TODT]
Then but 1com yeah.

00:11:45 - [STEVE_WADE]
So for example

00:11:46 - [JONATHON_ROSENBERGER]
It would depend on when the where where the backup was actually scheduled to. Right?

00:11:53 - [STEVE_WADE]
It was scheduled to basically, just before we started the shift. So

00:11:59 - [JONATHON_ROSENBERGER]
Yesterday. Right.

00:12:00 - [STEVE_WADE]
Carson, we we had open deliveries, confirmed picks, all that stuff when we came in yesterday from the day prior

00:12:10 - [KARSTEN_TODT]
Yeah.

00:12:11 - [STEVE_WADE]
That we packed. So the the pick ticket would be the the delivery number would probably still be valid. The pick confirmation would be valid. The TO confirmation would be valid, but the packing would not be valid. Correct?

00:12:27 - [KARSTEN_TODT]
Yes. Correct. And so we have three objects. We have the deliveries, We have the the picking, and in in this list is is just the picking, and we have the packing. I also pulled the packing. So packing means when when did we create the packings the packages. And if it was within the time frame,

00:12:53 - [STEVE_WADE]
then we have to Okay.

00:12:55 - [KARSTEN_TODT]
We have also to to consider this.

00:12:58 - [STEVE_WADE]
Okay. Makes sense. Because earlier kept mentioning 400 and something 400 and something, and I know we had over 600 to begin the day with because of the carryover deliveries. Okay.

00:13:13 - [KARSTEN_TODT]
So con confirmed. Confirmed. So so these are the not the big tickets, but it's the the items of the tickets.

00:13:24 - [STEVE_WADE]
Right. The training Within

00:13:28 - [KARSTEN_TODT]
also, the the lines. And if we count all, then we have whether it's altogether created or confirmed. And we are talking about 590.

00:14:10 - [STEVE_WADE]
590. Was it lines or

00:14:13 - [KARSTEN_TODT]
Picked tickets.

00:14:14 - [STEVE_WADE]
Pick tickets. Individual pick tickets. Got you.

00:14:16 - [KARSTEN_TODT]
Yeah. 590. Alright. Created or confirmed within the time frame.

00:14:24 - [STEVE_WADE]
Yeah. We had just got a truck the day before that had some things that were on back order, which created way more deliveries than we would have had otherwise. Anyway, carry on, please.

00:14:46 - [KARSTEN_TODT]
Okay. Then I would now try to get all in.

00:14:56 - [STEVE_WADE]
K. There's Uli. Also, I had a question about the table that collects the serial numbers. Would we have lost that information as well? No.

00:15:08 - [KARSTEN_TODT]
So we had we we copied the system from from this evening, and but we will do this later on.

00:15:19 - [STEVE_WADE]
Okay. Because We would be able to recover that information. That's good.

00:15:22 - [KARSTEN_TODT]
Yes. Yeah. Well, probably He he's working on his issues, then I will not disturb him again. So what could we do now? Let's let's think together with that information that we already have and have been collected.

00:15:56 - [STEVE_WADE]
K. So let's start with the very first one. Delivery created without followup activity. So nonconfirmed pics. Or well, no. The next one, I guess.

00:16:11 - [JONATHON_ROSENBERGER]
That first one's gonna be anything that

00:16:14 - [STEVE_WADE]
was printed but

00:16:15 - [JONATHON_ROSENBERGER]
not picked. Right?

00:16:16 - [STEVE_WADE]
Oh, the first one is anything that had not been printed.

00:16:20 - [KARSTEN_TODT]
Anything not confirmed, have to collect and

00:16:23 - [STEVE_WADE]
Yep. So the first one is delivery created, but not but a TO not created. Right? Number six.

00:16:31 - [KARSTEN_TODT]
Num number six? Yes. This can this can be so if we only have the delivery or if we had the delivery, means in the recovered system, it's it's not not available. We have to wait to with the creation of new outbound deliveries until we have canceled all the material movements. So that's the stock level is the same.

00:17:00 - [STEVE_WADE]
Okay.

00:17:02 - [KARSTEN_TODT]
But this this can be done on our side. So the outbound deliveries without an additional activity can be fixed on our side.

00:17:13 - [STEVE_WADE]
Okay.

00:17:13 - [KARSTEN_TODT]
Next is next is, I would say, the created and printed pick tickets without any activity

00:17:22 - [JONATHON_ROSENBERGER]
Okay.

00:17:23 - [KARSTEN_TODT]
Can be collected and put into the trash.

00:17:27 - [STEVE_WADE]
No. They can't be collected and put in the trash. We have picked those products, but not confirmed. So we kept picking after the system went down. I don't imagine. And we

00:17:39 - [KARSTEN_TODT]
haven't But, Steve, in that that line, it's it's meant only created, but not physically picked or nothing happened with Yeah. The

00:17:51 - [STEVE_WADE]
I don't know if there's much of that,

00:17:52 - [JONATHON_ROSENBERGER]
but yeah.

00:17:54 - [KARSTEN_TODT]
So these big tickets just can be collected and put into the trash.

00:18:01 - [STEVE_WADE]
Okay. But you have to know somewhere we have to account for those because, systemically, they're gonna look the same as pick ticket created and physically picked but not confirmed.

00:18:15 - [KARSTEN_TODT]
Yeah. In in the system, it looks the same. That's correct?

00:18:21 - [STEVE_WADE]
Yes.

00:18:22 - [KARSTEN_TODT]
But in in physically, we have to default these two cases because I think we do not like to pick these again or to what also and could be an idea, but it's up to you, is to put back the good the picked but not confirmed goods back to the bins.

00:18:46 - [STEVE_WADE]
Yeah. That would be a lot of work.

00:18:48 - [JONATHON_ROSENBERGER]
Yeah. Yeah. Really not. Yeah.

00:18:49 - [KARSTEN_TODT]
Okay. So, no, it it would would have been an option, but we can do it on also another way.

00:18:58 - [STEVE_WADE]
And We would rather we would rather, like, delivery be new delivery be created with a cross reference to the old, and we go out, find them, and and take care of it that way.

00:19:12 - [KARSTEN_TODT]
Exactly. So but we you have to identify to find the cards and put in put it somewhere. And if we have the the mapping, old pick ticket number, new pick ticket number, and the printouts, then you can find and replace.

00:19:33 - [STEVE_WADE]
Yeah. Do you need to buy dealers? That'll be I mean, we can do that, and we have enough people here that if we can get that get those pick tickets printed, the new ones, the new deliveries created, the TOs, you know, we can get up the TO created and the pick ticket printed, we can start that process of matching and confirming.

00:19:58 - [JONATHON_ROSENBERGER]
But it quick quick question. Would it be helpful if we put an owner column in this sheet? Because we kinda got you know, some of these online items are HQ dependent. Some of them are

00:20:10 - [KARSTEN_TODT]
Okay. So for for okay.

00:20:12 - [JONATHON_ROSENBERGER]
Yeah. If we can put, like, a between column b and c or something or after c, just put a column in there and put owner. And then it's, you know, either HQ or North America.

00:20:31 - [STEVE_WADE]
So back to the topic. If is Uli gonna recreate these deliveries?

00:20:39 - [KARSTEN_TODT]
Yes.

00:20:41 - [STEVE_WADE]
Okay. Is he gonna go ahead and create the transport orders or will we be doing that?

00:20:47 - [KARSTEN_TODT]
Yes. Also because we have to make sure that used bins that we had are also used in the new pick tickets. If you just just rely on the automatic system, it it can happen, but it can also be different.

00:21:05 - [STEVE_WADE]
Okay. And as he completes a pick ticket, can he just go ahead and send it to a printer here?

00:21:15 - [KARSTEN_TODT]
Yes. I I suppose. Yeah.

00:21:17 - [STEVE_WADE]
I mean, we can print them too if he sends us a list. But if as he's going, if it's easy enough to just, you know Mhmm. To go ahead and print it, then we can grab it right off the printer, go find it as as he works through them.

00:21:30 - [KARSTEN_TODT]
Mhmm.

00:21:32 - [STEVE_WADE]
We can also go grab all the pick tickets that have not been picked, haven't been touched

00:21:41 - [JONATHON_ROSENBERGER]
Right.

00:21:42 - [STEVE_WADE]
And collect those into an Excel spreadsheet and send the list of delivery numbers to the group. That way, Uli will know that those deliveries don't need anything don't need any action.

00:21:59 - [KARSTEN_TODT]
Yeah. This this would be good. We can see if also make this based on this list here. You filter on created, not confirmed. And so on I think we can

00:22:18 - [STEVE_WADE]
Oh, remove them from this file?

00:22:23 - [KARSTEN_TODT]
Not remove, but let's say mark them with an in another column. Let's say, with pick status also.

00:22:33 - [STEVE_WADE]
K.

00:22:35 - [KARSTEN_TODT]
Status. And can be nothing or pick but not confirmed. It's it's it's statuses statuses system. And this is the physical status.

00:22:52 - [STEVE_WADE]
Ah, okay. Yeah. We need to get put in a request to have Kelsey added to the have access to this because she'll be doing most of this stuff.

00:23:08 - [KARSTEN_TODT]
No. So

00:23:10 - [STEVE_WADE]
The rest of us will be out here running around chasing our tails. So

00:23:16 - [KARSTEN_TODT]
the case here so the question is what is easier to find. So I added the the text that we know what are we talking about, what could it be. But you see we have several lines per pick ticket.

00:23:42 - [STEVE_WADE]
Nathan, could you run out and grab the stack of pick tickets that didn't get touched so we can find more parts.

00:23:48 - [KARSTEN_TODT]
What what what number what numbers are on the pick ticket? Is it did this number or

00:23:55 - [STEVE_WADE]
Delivery number, TO number. Sales order number. Order number. Oh. Yep. Should have all the information where we could choose. I mean, delivery and TO or either one will work because they both reference Okay. To like, where you're listing pick ticket, that's a TO number. Column d is the TO number. Transport order number.

00:24:25 - [KARSTEN_TODT]
Yes. Yes. That's it.

00:24:27 - [STEVE_WADE]
8 is the delivery number.

00:24:45 - [KARSTEN_TODT]
So let's

00:24:46 - [STEVE_WADE]
see. He's gonna do that. Oh, okay. Yeah. I guess the other question we have to determine here is what makes the most sense. Where where should we start? Where should Uli start? Should he start with getting this stuff together that that that we can prepare? Or should he start with confirming what has been shipped? So recreating, picking, packing, and shipping what has already been left the building.

00:25:22 - [KARSTEN_TODT]
So so, Steve, the first step should be to identify and find the things physically.

00:25:28 - [STEVE_WADE]
Okay. Alright.

00:25:30 - [KARSTEN_TODT]
The and we can we can start or you can start with the with the pick pick tickets, then I will prepare or prepare or add the the parcel list, so the parcels that were packed. And when when I have done this, I can send you a message so that you can try to find the the parcels and also at the centers where we can say, okay. It's it's packed but not shipped. So that we have here would he would there would he here would we have this chance to relabel and also to replace the delivery slips and so on? Yeah.

00:26:16 - [STEVE_WADE]
Yeah. That'll just be a handful of cartons that are on the conveyor belt right now. Yeah.

00:26:21 - [KARSTEN_TODT]
Not so, like, not too many.

00:26:25 - [STEVE_WADE]
No. It could be though that some of the cartons were scanned and some were not because of timing. But, yeah, we'll just see if we can figure that up.

00:26:50 - [KARSTEN_TODT]
K. Then I would say let's let's start to identify the where are the pick tickets and what physical status do they have. You can or should add this information here. And in the meantime, I will prepare and share the list for the the the parcels and ask fully about his status.

00:27:20 - [STEVE_WADE]
Okay. Alright. So the physical status is gonna be what we're first thing we're gonna do is we're gonna mark all deliveries that have not been picked, so not picked. Mhmm. And then the hell know not to deal with those.

00:27:41 - [KARSTEN_TODT]
People like buying some

00:27:42 - [STEVE_WADE]
Yeah. It's not a big there's not a big stack. Maybe Joe had 8 County stuff. You know where it is? No. I can't find it. You go and pick out a I don't see a skid anywhere. Yeah. Maybe more than we think. We'll see. How quickly can you get Kelsey access to the system?

00:28:07 - [KARSTEN_TODT]
What system?

00:28:10 - [STEVE_WADE]
To this document right here, to that

00:28:14 - [KARSTEN_TODT]
You you should because you should have access to the

00:28:18 - [STEVE_WADE]
Okay. She is. Yep. She just said she. I I wasn't aware that everybody was added.

00:28:23 - [KARSTEN_TODT]
Yeah. I can. So where where are the documents? I can

00:28:27 - [STEVE_WADE]
show you. I yeah. We

00:28:30 - [KARSTEN_TODT]
I have it here. And so these are the the peak tickets or the the technical name of SAP. It's that file that I'm sharing here are the is the overview of the needed activities, and this will be the the the parcel list. I just want to add the the outbound delivery number in this this document. It's not not already here. The question that that

00:28:55 - [STEVE_WADE]
the question document we just were working on is the restore activities. Correct?

00:29:01 - [JONATHON_ROSENBERGER]
Correct. Yes.

00:29:04 - [KARSTEN_TODT]
Yeah. But to when we have identified the status of the picked tickets that were were created in the system not confirmed, that we can differ between, okay, they they are not being physically picked or they are picked.

00:29:28 - [JONATHON_ROSENBERGER]
Okay.

00:29:31 - [STEVE_WADE]
Well, Kelsey's gonna go start on that. Right? The the not physically picked, she's about to go start on it.

00:29:36 - [JONATHON_ROSENBERGER]
So Okay. We'll have

00:29:38 - [STEVE_WADE]
that knocked out. And and Nathan's still looking for pick tickets. Just just call Joe just call Joe and ask him status. Well, Adriana's had Shirley Shirley is not still in bed at

00:29:49 - [KARSTEN_TODT]
1030. Plus we

00:29:50 - [STEVE_WADE]
he could name your grandma, though.

00:29:51 - [KARSTEN_TODT]
He might have know what it says.

00:29:52 - [STEVE_WADE]
Well, he might not, but he gave them to her. So

00:29:58 - [JONATHON_ROSENBERGER]
okay.

00:29:59 - [KARSTEN_TODT]
Okay?

00:30:00 - [STEVE_WADE]
Next step so we're gonna do this. That's about all we can do right now until Uli is ready to start replacing deliveries. Alright.

00:30:10 - [KARSTEN_TODT]
And we will give you a call if if we are step step forward.

00:30:18 - [STEVE_WADE]
Okay.