Transcript

00:00:01 - [SCOTT_WARNER]
So tell me kinda from yesterday when you told me to today kinda what's been going on.

00:00:06 - [STEVE_WADE]
Just cleaned up, basically. We we have been working on matching deliveries, old to new. We had to deal with deliveries. Kelsey had to go through and fake pack all the deliveries that had handling units created before the system went down on Wednesday.

00:00:35 - [SCOTT_WARNER]
Yeah.

00:00:35 - [STEVE_WADE]
And she had to use the, basically, override the system handling unit and put in the previous handling unit so that it all matches.

00:00:47 - [SCOTT_WARNER]
Gotcha. So is that because so all the deliveries that were generated before the crash, is that because when it regenerated them, the numbers were different, I take it? Is that kinda right?

00:00:58 - [STEVE_WADE]
Everything Okay. All the delivery numbers that were created, which is basically after the reset.

00:01:06 - [SCOTT_WARNER]
Yeah.

00:01:06 - [STEVE_WADE]
So they did a reset. I don't know. 0500. They went back to, like, 5AM. Was there

00:01:13 - [SCOTT_WARNER]
0440 or something. Yeah.

00:01:14 - [STEVE_WADE]
I don't remember. And they didn't catch our delivery run. Obviously, we ran it after that. So you have that. We the most of that has been they created new pick tickets, and we had to go match them with the old one and get rid of the old one. And Okay. And then go ahead and complete the process. The stuff from the tenth, mainly what we had already packed and went out the door was all from the tenth delivery run. So we started in the morning. We're always carrying over finishing the day before. Right? It's continuous process.

00:01:50 - [SCOTT_WARNER]
Yeah. Okay.

00:01:52 - [STEVE_WADE]
So those had to be fake, picked, and packed. If they were indeed packed, then they had to be but they are they are being fake, picked, and packed on their original delivery number because it wasn't lost. So let's say say you had a order and a delivery and even a t trip transport order, it doesn't matter, from the tenth, but it didn't get confirmed and packed to the eleventh. The confirmed pack was lost, but the previous information was not lost. So we just have to complete that process. Gotcha.

00:02:34 - [SCOTT_WARNER]
That's a lot of manual work, really, for you guys.

00:02:37 - [STEVE_WADE]
It is. Kelsey's been doing most of that. The guy other guys have been out chasing stuff, and I've been we're having countless hours on calls with that team over there, really encouraged them. So we're working there.

00:02:54 - [SCOTT_WARNER]
Is it really life hard? Is that who you're talking about? Or

00:02:56 - [STEVE_WADE]
No. No. They hired Biskey.

00:02:58 - [SCOTT_WARNER]
Oh, okay.

00:02:59 - [STEVE_WADE]
Oh, I didn't know that. Okay. Did. Yeah. They did that. He's been there two years.

00:03:03 - [SCOTT_WARNER]
Holy shit. Okay.

00:03:04 - [STEVE_WADE]
L l, Ooli.

00:03:06 - [SCOTT_WARNER]
Yeah. He's a good dude. I liked him.

00:03:08 - [STEVE_WADE]
Yeah. Yeah. Yeah.

00:03:10 - [SCOTT_WARNER]
I didn't realize I hired him. Okay. That's good. Yeah.

00:03:15 - [STEVE_WADE]
Yeah, he's been the one doing most of our stuff.

00:03:18 - [SCOTT_WARNER]
So Okay.

00:03:19 - [STEVE_WADE]
Let me see where we're at now. We're we're getting down in the grid. We probably could we could run deliveries at this point, but there's no point this late in the day. I just got go ahead to run deliveries from Carsten and there's no point.

00:03:33 - [SCOTT_WARNER]
Yeah.

00:03:36 - [STEVE_WADE]
If there if we ever whoever's not packing UPS is currently hang on a second here, I wanna go to the twelfth, is currently doing special projects.

00:03:56 - [SCOTT_WARNER]
How was attendance today? Did everybody show up?

00:03:58 - [STEVE_WADE]
One person called off. So

00:04:00 - [SCOTT_WARNER]
Okay. I mean, that's I just meant they at least knew they were supposed to be here.

00:04:03 - [STEVE_WADE]
I have

00:04:03 - [SCOTT_WARNER]
to get

00:04:05 - [STEVE_WADE]
Alright. So not packed. From the tenth through the twelfth, there's only well, there's only three from the tenth still that we'll probably have to research. There's 50 orders for 231 lines left. So we'll have to start at some point, when they're completed out there, we'll have to start the the process of cleanup the remaining orders. So if I go in and look at what's not pick confirmed, it should be a much smaller number. Because it's pick confirmed, we can so I've got, yeah, 18 deliveries for 70 lines not pick confirmed so far. So

00:04:57 - [SCOTT_WARNER]
And that's the tenth through the twelfth. Is that right? Or is it just the tenth? Okay.

00:05:02 - [STEVE_WADE]
Yeah. So not picked confirmed. There are a handful that are gonna require further investigation. Okay. This one is now showing completed. So maybe part of what Kelsey's doing, she may be still cleaning those up.

00:05:24 - [SCOTT_WARNER]
Yeah. So how far behind is that, like, on top of our normal so say this goes to Monday. Right? Like, are we significantly gonna be host next week, or do you think we'll catch back up throughout the week? Or what's what do you think?

00:05:39 - [STEVE_WADE]
I think we'll catch up throughout the week. K. Right now, order entry, I need to go back to the eleventh because we haven't ran deliveries. It was pretty over divided by three, maybe not so much because three days worth, 780,000 and 30,000 Canadian worth of deliveries out there. Actually, less than that because I see 86,000 credit. Lee Valley, somebody entered. I I didn't take the credits out. So it'd be it'd be more than that. But still you

00:06:29 - [SCOTT_WARNER]
do you have any idea from Pascal's team? Like, how far behind are they on, like, order entry or anything like that?

00:06:36 - [STEVE_WADE]
I haven't been well, they're not here, and I have only the only thing I've communicated with them about is things that affect what the past.

00:06:46 - [SCOTT_WARNER]
Right. Right.

00:06:48 - [STEVE_WADE]
I was just curious

00:06:49 - [SCOTT_WARNER]
if they're sitting on 2,000,000 worth of shit somewhere. But

00:06:52 - [STEVE_WADE]
Don't think I I would have to say just by looking at it, believe they're I believe it probably impacted them less.

00:06:58 - [SCOTT_WARNER]
Yeah. I think so too. I know EDI was down through yesterday, but I think it should be back up now. So

00:07:07 - [STEVE_WADE]
Alright. The only thing from the tenth that is done okay. So now Kelsey says everything she's had to work on is complete, and then she has three candidate orders to research. So

00:07:22 - [SCOTT_WARNER]
Research meaning just match them up, you think? Or, like, meaning there's something she can't find? Or

00:07:30 - [STEVE_WADE]
Well, it yeah. They're showing in the system, but it's not from us. We just have to figure out what's that said.

00:07:35 - [SCOTT_WARNER]
Gotcha. But it's all in all. It's been just

00:07:41 - [STEVE_WADE]
and we had I mean, the team did a great job. The leads and clerks came in yesterday and helped us once we got big tickets, helped us with the matching process. They even though everybody else got to stay home, they didn't complain or anything. So Yeah. That was cool. Wait a second. Mhmm. Going to just sip something that might be relevant to this. I'm still getting some calls from RSMs regarding duplicates. I'm searching through orders looking for them. They I don't know. From order confirm hang on. Is this from order or delivery? Order confirmation? Yeah. You know what? They may get they may have gotten one

00:08:47 - [SCOTT_WARNER]
Yeah. One

00:08:47 - [STEVE_WADE]
of the

00:08:48 - [SCOTT_WARNER]
original. Yeah. Anything that happened on Monday morning before well, Monday morning, I or wait. What day was that? Was that Monday?

00:08:58 - [STEVE_WADE]
Wednesday. Wednesday?

00:09:00 - [SCOTT_WARNER]
Yeah. Yeah. Wednesday. Whatever happened that morning, they should just ignore. Well, actually, that would've been right because that's the day it shipped out. Right? Some of that stuff?

00:09:10 - [STEVE_WADE]
Yeah. But the the billing's gonna be tied to the new documents.

00:09:14 - [SCOTT_WARNER]
Yeah. True.

00:09:15 - [STEVE_WADE]
But the shipping will be tied to the old documents. Yeah. That's weird.

00:09:19 - [SCOTT_WARNER]
That's gonna be fun.

00:09:20 - [STEVE_WADE]
Carson just he said it twice. Twenty five years almost I've been here. This has never happened. And Stephan says he's been here twenty nine, it's never happened. So I'm like, okay. That doesn't help. She says order confirmation. I am hoping you get That kinda makes sense. This is on them, not us. I caught a bunch earlier of duplicates that inside sales, and I sent them to Melinda. So she's just following up that she's getting calls about more.

00:09:55 - [SCOTT_WARNER]
Gotcha.

00:09:57 - [STEVE_WADE]
Then I also caught a delivery that was entered wrong where they were wanting, like, one or 10. I don't know. I didn't go back followup of of each a brace of a whole bunch of them. It came across as a 100 of each.

00:10:15 - [SCOTT_WARNER]
That'd have been bad news.

00:10:20 - [STEVE_WADE]
They're not good about catching this stuff. It's like the RSM or the customer has to catch it. They're not very good at and I look at it.

00:10:30 - [SCOTT_WARNER]
What makes sense. Yeah.

00:10:31 - [STEVE_WADE]
Because I have to deal with the repercussions.

00:10:34 - [SCOTT_WARNER]
Right. Yeah. When it's wrong, it your your team pays.

00:10:37 - [STEVE_WADE]
Yep. So Kelly is not in her own room yet? Or

00:10:43 - [SCOTT_WARNER]
Yeah. She we're we we got out of the ICU yesterday, so we're in a regular room now. So

00:10:48 - [STEVE_WADE]
Well, you said she's going to. I didn't know if that Yeah.

00:10:52 - [SCOTT_WARNER]
We got out. So now we're back to kinda

00:10:54 - [STEVE_WADE]
It in the system that we thought we needed to pick and pack. By the way, they showed in the system, they sent pickers out to pick them, but when they went to confirm them, it said system already it said that they were already confirmed. We we may we were gonna have some ugliness out of this.

00:11:10 - [SCOTT_WARNER]
Yeah. Do you think it's more on the side of over shipping or undershipping or both? Or

00:11:17 - [STEVE_WADE]
Under. They have both, possibly. Well, mostly under, I think. So I think it's what they told Kelsey may have the packages they were assuming, the well, I don't wanna answer till I double check with Kelsey.

00:11:33 - [SCOTT_WARNER]
That's fine. So what's the so check with Kelsey. I mean, do we need to notify dealers, double check everything for the next week?

00:11:43 - [STEVE_WADE]
That's a executive decision if you wanna make that communication.

00:11:48 - [SCOTT_WARNER]
But I mean,

00:11:48 - [STEVE_WADE]
they're supposed to

00:11:49 - [SCOTT_WARNER]
check it anyways. Right? So they're supposed to check it anyway. So

00:11:56 - [STEVE_WADE]
Yeah. I mean, to say that I mean, do we certainly, they're gonna there's gonna be discrepancies in delivery numbers, what they, you know, what they receive is gonna be different than what they see on their invoice, I suppose. Dates are gonna be different. They're gonna be getting invoice for something that they got maybe have already have in stock, but they're gonna get invoice after batch tonight. So I don't Do

00:12:22 - [SCOTT_WARNER]
you know did Robert's team proactively reach out? Do you have any I

00:12:26 - [STEVE_WADE]
have every team has been its own cell in this process. There's been no

00:12:31 - [SCOTT_WARNER]
Crossed

00:12:31 - [STEVE_WADE]
it. No collective coordination amongst between departments at all zero. Brad's came to see me a couple times, but that's that's about it. So yeah. No. We've not. I mean, I was surprised. I I Shawn called me earlier to ask me some questions about something. I mean, man, it's been crazy. And, like, he had no idea what we're doing. He had no idea the process we're going through. And so nobody from IT here has been involved,

00:13:09 - [SCOTT_WARNER]
you know. No. I find that weird how how considering how tied to SAPI was as the IT guy, how odd it is that IT is just out of it now. It just feels weird.

00:13:20 - [STEVE_WADE]
Yeah. It is. Well, okay. IT here, but IT Germany is who we're dealing with. Heiko, Carson, Dennis Yeah. Marks.

00:13:32 - [SCOTT_WARNER]
I mean, it seems to work for the most part. I just I don't know. It seems like having local help would be nice sometimes. But

00:13:39 - [STEVE_WADE]
Oh, if we had had an Ashley, it would have helped.

00:13:42 - [SCOTT_WARNER]
Yeah. 100.

00:13:45 - [STEVE_WADE]
I've had to field all of it. So, I mean, basically, after the last call that we were all on, they stopped bringing you and John in and just reached and just went direct to me.

00:14:01 - [SCOTT_WARNER]
I think that I mean, I didn't expect to stay involved too long. So

00:14:08 - [STEVE_WADE]
Yeah.

00:14:09 - [SCOTT_WARNER]
It was just nice at first to kinda have an idea of what we're going around. What you know, basically, what the questions were. So

00:14:14 - [STEVE_WADE]
Yeah. Well and and and when could we come up? When could we operate? You know, that kind of stuff. Now there's gonna be some screw ups. Yeah. It looks like apparently there are. So there's gonna be some cleanup.

00:14:27 - [SCOTT_WARNER]
Yeah. I'm gonna poke Robert after this and just ask him, like, did you? Are you planning to? Like, what just so I know what to expect. I don't want I don't know. I'm guessing kind of afraid that everybody's just got their heads down. I mean, Robert so focused on outside sales that he doesn't really think about much else now. So

00:14:44 - [STEVE_WADE]
Well, if that's the case, then somebody else should be running inside sale.

00:14:48 - [SCOTT_WARNER]
Well, Robert's answer is that's Pascal, but Pascal's drinking out of a fire hose. So

00:14:54 - [STEVE_WADE]
He busy, ain't he?

00:14:55 - [SCOTT_WARNER]
Well, he's just it was kind of an unfair way to hand it to him. It was like Robert micromanaged everything into the ground, and now he's like, I don't want anything to do with it. It's like, well, there should have been an in the middle.

00:15:07 - [STEVE_WADE]
Yeah. Should have been a training period and whatever, especially the service stuff. But

00:15:13 - [SCOTT_WARNER]
Yeah. Just I don't know. Pascal talks to me quite a bit, and he's like, dude, I don't he's like, I don't even know which way is up anymore. And I'm like, yeah. We're we're all kinda there. So

00:15:23 - [STEVE_WADE]
I haven't just tweet me any. I have since this morning, when we talk like we do every day, haven't heard from John all day long.

00:15:33 - [SCOTT_WARNER]
I find I was gonna ask you how involved in this he was. I feel like he should have been just say when I talked to Amity, I said, well, thank God for Steve. He's the one who kept me up to date, kept me in the loop, kept me knowing what's going on. And she's like, John didn't? And I was like, well, John wasn't in the room because he walked by probably. I was like, he just doesn't have any, like, leadership presence at all. It's like, I don't know. He's like my old high school principal. He kinda walked around. Totidoo. Good job, guys. He

00:16:06 - [STEVE_WADE]
did come in come down when we started sorting through the pick tickets and doing the matching, and he he helped out quite a bit with that yesterday.

00:16:16 - [SCOTT_WARNER]
I told Stacy, I said, I should feel like I should go to the office today and help out. I said, but I've got all this Adaptec shit landing on my plate. And I said, and I don't know what I'm doing, so they'd almost have to stop teaching me everything. I said, but, you know, I just I feel guilty. I'm one of those who likes to be there when there's something going on.

00:16:33 - [STEVE_WADE]
We we had plenty of people here today with the full crew. So Gotcha. I'm sorry. You were saying they'll be before Chris opened the door, and then we got talking about work, Keely. Something got screwed up or whatever that we we're trying to get it to where this is behind us today. We run deliveries Monday and things start to look

00:16:51 - [SCOTT_WARNER]
Just go back to normal. Yeah. Okay. I should be in on Monday, so I'll stop out and chat with you too because there's some other things I wanna bring you up to speed on. So Okay. Sound good?

00:17:01 - [STEVE_WADE]
Have a good one.

00:17:02 - [SCOTT_WARNER]
Take care, brother. We'll see you.

00:17:03 - [STEVE_WADE]
See you. Bye.