Transcript

00:00:00 - [LISA_LAW]
Hello.

00:00:02 - [SCOTT_WARNER]
So I'll keep this probably quick because I actually don't know if you'll even know the answer yet. So

00:00:08 - [LISA_LAW]
Well, I hope I do.

00:00:09 - [SCOTT_WARNER]
Insurance wise, Amity has put me in touch with Alicia Benson a couple of times. Can you explain what who she is and what she does for us?

00:00:20 - [LISA_LAW]
Yeah. So she is our kind of account manager over at American Health and Wellness, which is our broker

00:00:27 - [SCOTT_WARNER]
Okay.

00:00:28 - [LISA_LAW]
For so they you know, our carrier for insurance is Cigna, and they're really kind of a a liaison that can usually help, like, navigate through questions that we might have from a company standpoint or, like, claims processing type of concerns. You know, they're they're our broker. They they represent our best interest and usually can go back to the carrier and say, hey. Why was this process like this? Or what's going on here? That type of situation.

00:01:03 - [SCOTT_WARNER]
Okay. So is she an appropriate person to ask questions? Like okay. So I I don't know how much Amity brought you up to speed. So there was a lot of question, I think it was before you started, but maybe not, around fertility treatments, what was covered, what wasn't covered, things like that. And Amity works, I I assume, with Alicia, but I actually don't know who she worked with. And then she put me in touch with Alicia, Alicia had been communicating back and forth. So I have additional questions on some things. And I was gonna go to Alicia, but I didn't wanna bother her if she's not the right person. Does that make sense?

00:01:38 - [LISA_LAW]
Yes. So, yes, Amity did inform me just for visibility purposes because we had some language in some of the I think our plan that did say that, you know, fertility was covered, but there was, I think, some conflicting stuff. And, yes, she worked with Alicia. They went back to to Cigna because I think Cigna was offerings or was making some pushback for you guys in your situation.

00:02:04 - [SCOTT_WARNER]
Yeah.

00:02:05 - [LISA_LAW]
Alicia is very much the person that you could go to to ask about additional questions, about that circumstance.

00:02:11 - [SCOTT_WARNER]
Okay. So that wouldn't be well, so I guess okay. So my wife has a lot of questions about just because we're kinda navigating this this next phase of, like, her being in Houston for three months and, like, I I think there's some travel reimburse. So is is is Alicia the right person for general questions, or is is there someone else at American Health and Wellness who's supposed to answer the the normal questions? Okay.

00:02:39 - [LISA_LAW]
Alicia's our account manager, so she would be willing to field all of those and happy to do so. Now they do have, like, a benefits administrator, which her name's Debbie, but I would say that Alicia's never gonna hesitate to want to have these kind of conversations, especially knowing that you've already discussed with her some of, you know, your family's overall health sit circumstance that add asking additional situations. They're very relational over there, and, certainly, she will follow all of HIPAA and all of that stuff just to make sure, like, nothing confidential goes outside of that. But she's very, very equipped to answer all of those. And if she doesn't know the right answer, she'll she'll find somebody else because there's like, what you're asking for is not really like a a health coach related type of thing, and so I just don't feel like she's definitely the the person that I would refer you to with Okay. Some of those general questions too.

00:03:34 - [SCOTT_WARNER]
Perfect. That helps me then. Okay. I just I just I I don't wanna bug someone just because like, I didn't know if she was helping me because Amity told her to or my position, so I was just trying to make sure I did it the right way. So okay.

00:03:47 - [LISA_LAW]
No. She's yeah. She's she's really good at what she does, and and she is our account manager over there at Cigna. So I would say that you're in a really good place of the person that you're talking to.

00:04:00 - [SCOTT_WARNER]
Wonderful. Well, that was really all I had. I just I knew it was a quick question. I just wanted to make sure I wasn't, like, going outside of bounds or something like that because, you know, I just wanna get the right answers as early as possible so that we know who to ask and and things like that. So okay.

00:04:16 - [LISA_LAW]
Nope. All good. I'm glad it was, you know, fairly that I could answer those for you.

00:04:23 - [SCOTT_WARNER]
Yeah. I just it it's one of those I didn't I I knew from an HR standpoint, you'd know, but I didn't know if you had gotten, like, into the details of who's who yet. So that's where I just wasn't real sure. So

00:04:33 - [LISA_LAW]
Yeah. So for context here, I worked with American Health and Wellness pre in my prior life, when I was at Arrow. So I know all the people that are over there. Okay. I had never directly worked with Alicia. I had a different account manager, but their structure is set up pretty similarly from client to client that they've got an account manager who's usually the person that I go to for direct questions. They've got, and then if we have questions that are more indepth, like, she would be fielding those. They have a benefits administrator that does a lot of the admin side. So Kate works a lot with with Debbie over on that team just for payroll consistency and stuff. And then then they have, a an 800 number or just like a hotline that, you know, our employees could call that they're probably gonna get somebody that's, you know, more like, where do I find my insurance card or how can I get ahold of those types of things? So, yeah, you're you're in great hands with Alicia.

00:05:34 - [SCOTT_WARNER]
Cool beans. Alright, Matt. Well, I appreciate it, and that that helps me a lot. So I'll reach out to her again and just kinda ask her kind of the open questions from our side, but I do appreciate it. So

00:05:43 - [LISA_LAW]
No problem. Can I bug you for two additional questions since I have you on the on the phone here? One