Edit Transcript
z38oDrtuus6FmAEmfuqww5EzIGHfuYw41bnlSBl9PmUT1FFKkINku0QPn0ikYjTovv2iQXrRclzO65qoaw0hzaHY7t5xTHfi1g4=
Back
Edit the source note directly. Frontmatter stays at the top.
00:00:00 - [SCOTT_WARNER] Excuse me. How's it how's it going on your side? 00:00:02 - [ANGELA_MCMAHAN] Question for you. Maybe you knew this. Have you ever taken, like, your spouse or your family to Germany on one of these trips? 00:00:12 - [SCOTT_WARNER] No. We were planning on it, but then that was right when COVID hit, so we never did it. 00:00:17 - [ANGELA_MCMAHAN] Okay. 00:00:18 - [SCOTT_WARNER] But that was that was in the plans a long time ago. 00:00:21 - [ANGELA_MCMAHAN] Okay. Because I'm gonna try to do that this summer, but I was just wondering, like, how to how to best book my flight. So I might try to catch Amity because I know she did that last year. She went to Italy. 00:00:31 - [SCOTT_WARNER] Yeah. I mean, I know for us, works like we pay for one flight to Europe, one flight back from Europe. Doesn't really matter dates or times, you know, but, like, how to coordinate that with the rest of the crew and all that. I'm not real sure how that works. So 00:00:45 - [ANGELA_MCMAHAN] Okay. I imagine if the price is, like, similar Yeah. Doesn't matter. Okay. Okay. 00:00:52 - [SCOTT_WARNER] I don't, yeah, I don't think we generally care as long as, you know yeah. Once there, once back. We don't pay for the flights in between areas or train or whatever. So, you know, it's kinda just, you know, whatever works. But, yeah, fly to Germany, home from Italy or whatever. Yeah. We don't care. So it's how it's how it ended. 00:01:09 - [ANGELA_MCMAHAN] So Okay. Cool. Okay. That makes sense. And what is the travel policy now? Is it economy plus? 00:01:19 - [SCOTT_WARNER] It is still I heard rumor that they were maybe gonna bump it back up, but I don't think that's happened yet. I keep hoping, but I'm not I don't know if I believe it'll happen or not. So 00:01:31 - [ANGELA_MCMAHAN] Okay. I'm gonna try to book tomorrow. I have a pocket of time, so I was just trying to get that squared away. 00:01:38 - [SCOTT_WARNER] Cool. I are you just thinking, like, around IMM time? Or 00:01:43 - [ANGELA_MCMAHAN] So we're probably my family's probably gonna go the week before the IMM, and I think we're gonna go to Ireland. And then I will continue on to Germany, and they'll head back home, and then I'll do the IMM. 00:01:55 - [SCOTT_WARNER] That'll be cool. Okay. 00:01:57 - [ANGELA_MCMAHAN] Yeah. Yeah. So we'll see how it goes. They we went to Hawaii last year, and and it's the same amount of flight time. Yeah. So we're like, okay. They can handle it. It's just the other direction. So 00:02:08 - [SCOTT_WARNER] I forget. What are your ages? 00:02:11 - [ANGELA_MCMAHAN] Will be about six and 10. 00:02:14 - [SCOTT_WARNER] Okay. Yeah. That's a good age. I think, you know, too much younger when you start to get the antsy ness and stuff like that. But 00:02:22 - [ANGELA_MCMAHAN] Yeah. And and there's a direct flight to Dublin. Exactly. Like, okay. That sounds that sounds better. 00:02:31 - [SCOTT_WARNER] Yeah. I I I think that that then you aren't dealing with European airports and trying to change over everything and whatnot. So yeah. I think so. Yeah. We're cool. 00:02:41 - [ANGELA_MCMAHAN] Okay. Yeah. Awesome. Okay. Couple things on my side just around the service world, and I can kinda share with you. I know I told you I'm working. I need to go through this. This is not final by any means, but I have asked the team to come up with, you know, how do we wanna talk about all of our service elements and, you know, what's a consistent kind of blurb and and all that. So this is this is not done, but I will probably just send it to you. I mean, there's nothing really super legal about it, but just 00:03:22 - [SCOTT_WARNER] just 00:03:22 - [ANGELA_MCMAHAN] so you have it. Okay. I know it's not done yet, and then the other piece I had them do was I had them redo. So this is the tool insert card so that would be put into every tool. So this would replace the the global card. 00:03:41 - [SCOTT_WARNER] Okay. 00:03:42 - [ANGELA_MCMAHAN] They just did it because we usually ask them for all three languages, but I am gonna have them take off Spanish. This is a lot to look at, and we don't legally need it. So then we would just have English and French for Canada. 00:03:54 - [SCOTT_WARNER] Okay. 00:03:55 - [ANGELA_MCMAHAN] But this does include some of the language, for example, of where we're moving to. Let me just zoom in here. Like, for example, with this new warranty that we're trying to do, so I'll just need, like, your how is that how we should be talking about it? Does that work? You know, limited versus comprehensive? Blah blah blah. So just know I'll send this to you also. So you have it, but it's not done. I'm gonna I have comments as 00:04:20 - [SCOTT_WARNER] well. Okay. Okay. That's wonderful. 00:04:24 - [ANGELA_MCMAHAN] Yeah. Perfect. So that's kind of what I have, what I've been working on, service and warranty related. I don't know if we have I know you and Robert were gonna sync on the warranty piece. 00:04:37 - [SCOTT_WARNER] Yeah. I've been working on that on our side and trying to get something set up and, even had some discussions with legal at HQ just to make sure we're doing all the right things on that side. So that is moving along. I don't remember next steps. I'd have to look it up, but it it is moving. You know, so there's that. Let's see. I had something else on that topic. Shoot. I just had it in my head, and then it poofed out right there. Alright. Keep going, we'll or we'll keep going, and I'll think of it because it it was in my head. 00:05:14 - [ANGELA_MCMAHAN] Okay. 00:05:15 - [SCOTT_WARNER] No. I think that that piece those things look good. And then the warranty, I just need to kinda make sure I just keep pushing it because what I what the reason I'm making sure is I HQ side, I wanna make sure that we're not violating any of their concerns. I I know we're not on the legal side. I just need to make sure that I have alignment from Tamara's team that, you know, we're not changing anything. The only other thing we might do is I'm gonna probably pull you in the meeting with legal to discuss an agreement between Festool USA, Festool GmbH, and TTS NALP about product liability. And not that you'll have much to do, but I want you to hear the words they say so that kinda from a marketing standpoint, if there's something that you catch, you could, you know, let me know or whatever. So, you know, it might be exciting, it be boring, but at least you heard the you heard it firsthand and it's not like it came up after the fact. 00:06:13 - [ANGELA_MCMAHAN] So Okay. Okay. Sure. Sure. Happy to participate. 00:06:20 - [SCOTT_WARNER] Oh, I did finally get to meet Jon Buck. I'm incredibly impressed. 00:06:24 - [ANGELA_MCMAHAN] Met him? No. Oh, I think he told me that. Yeah. Oh, yeah. Because Shawn had worked with him. Yeah. Okay. And what'd think? 00:06:30 - [SCOTT_WARNER] I'm incredibly impressed. He's great. He's what I think we've needed, and he had great things to say, great things to talk about. He went he proactively went ahead and set up another meeting for the two of us to get together, just the two of us and talk. So 00:06:44 - [ANGELA_MCMAHAN] Okay. Good. 00:06:45 - [SCOTT_WARNER] So I thought that was good. I I 00:06:46 - [ANGELA_MCMAHAN] you that note about the legal yeah. How to get money. Yeah. Yeah. That's right. Okay. 00:06:50 - [SCOTT_WARNER] Yeah. So he's just I just wanna let you know I was impressed. I think he's gonna be great for you. 00:06:54 - [ANGELA_MCMAHAN] So Good. Yeah. I I think so far, he's, yeah, he's been a good addition, and I he it's funny. He, like, says things like, have you guys thought about that? I'm like, yeah. We've thought about it. We just we just can't get it done because blah blah blah. But feel free. Yes. Go tackle that, please. 00:07:11 - [SCOTT_WARNER] I I I do like and and he and Shawn seem to have a great rapport too, so which is really nice because then we can kinda see, you know, the that goes to free a little bit and gets get shit done is kinda my mantra. So 00:07:23 - [ANGELA_MCMAHAN] Yeah. Good. Okay. Great. Good. Good. And I've been working with Shawn a lot. Fan shop, they're having issues testing, but he's been he's been a good kinda in between with 00:07:35 - [SCOTT_WARNER] Okay. 00:07:36 - [ANGELA_MCMAHAN] Stefan and our team and all that. So we just had a meeting actually right before this. So I think I think we're making some progress finally. Okay. 00:07:46 - [SCOTT_WARNER] What can I test this here? Because I I had something else for you, but it's 00:07:51 - [ANGELA_MCMAHAN] Well, I have something, and I I don't think we really solved it last week. We had talked about the switching to Adapt X. 00:07:59 - [SCOTT_WARNER] Yeah. 00:08:00 - [ANGELA_MCMAHAN] The legal, like, with the data and the branding. I don't know if we've made any progress. You know, we talked about does it be a merger? Does it not? Like, I don't 00:08:09 - [SCOTT_WARNER] No. So I I am we're working on that on the legal stream. I have a call on Thursday. That's why Matt moved our oh, yeah. I don't know if you're on the other so I made Matt move another meeting because HQ wants me to join the legal stream, and I told him I need to get this moving in the right direction. So, after Thursday, I hope to kinda understand what the pathways are available to us and what the HQ plan is transparently between you and I and Amity because I told her yesterday, I I really just think HQ is leading us in the wrong direction from a North American viewpoint. And I think it's time to start discussing whether there's two plans, is the European plan for Shaper and our plan for Shaper. Because I it's just like everything else you and I deal with is they have different laws. They have different expectations. They have different know? And and what they're trying to do is really gonna cause us some issues down the road if we don't get in front of it now. So 00:09:03 - [ANGELA_MCMAHAN] Okay. 00:09:04 - [SCOTT_WARNER] But I won't know more until Thursday, honestly. So I can Okay. Definitely. The plan is is to get us together as an ELT locally and let me share kinda what I found out. And then the call to action will be to Matt and Amity to try and get them to change direction if if that's where we really think we need to go. But that's kinda where I might need your input is, you know, making sure that they understand that, you know, what you need, you know, from your side. So 00:09:33 - [ANGELA_MCMAHAN] Okay. And it looks like we don't have an ELT for about a month. 00:09:37 - [SCOTT_WARNER] It's 00:09:37 - [ANGELA_MCMAHAN] Did we skip one or something? Something? 00:09:39 - [SCOTT_WARNER] No. I asked the same thing because I noticed that 00:09:42 - [ANGELA_MCMAHAN] Long time. 00:09:43 - [SCOTT_WARNER] Well, I forget why I was looking. Somebody asked me when the oh, Vera was asking when the next ELT was because of all the stuff we're working on. And I said, I don't see one. And I just kept going out. I was like, yes. I'm not sure why or what, but Well, I'm We'll probably have call in sooner. 00:09:59 - [ANGELA_MCMAHAN] Was the first week, and March is the last week. So, essentially, it's two months in between. 00:10:03 - [SCOTT_WARNER] So it feels a lot longer. Yeah. It's wild. 00:10:05 - [ANGELA_MCMAHAN] Yeah. Okay. Yeah. Let let let yeah. Plug me in, yeah, when you can because that's that's a big a big focus. You know? I mean, my perspective, we need to retain all that consumer data. Otherwise, let's just start over. What's the point? 00:10:22 - [SCOTT_WARNER] Exactly. 00:10:22 - [ANGELA_MCMAHAN] Know? Why are we even doing this all of this work? Just start over. 00:10:27 - [SCOTT_WARNER] Well, mean, just especially when we know there's an option that gets us there where we want to be. Right? I mean, I think that's what's frustrating to me is is legal on our side is up has identified the correct path. And and all we have to do is really it it's it's actually easier, not harder. So why would we not do it that way. Right? So 00:10:47 - [ANGELA_MCMAHAN] Okay. Okay. Makes sense. And then the other piece you probably saw on Adaptex, I am gonna did you share that little blurb with your team yet? 00:10:56 - [SCOTT_WARNER] No. I'm we're doing it tomorrow. 00:10:58 - [ANGELA_MCMAHAN] Same. I'm doing it tomorrow. Are you I'm just gonna read it. Are you just gonna read it? 00:11:03 - [SCOTT_WARNER] Yeah. I think so. Amity wants to join because there's a 7AM, which that means I have to do I was here for today at seven two. So two 7AM meetings. But, you know, so we'll join and kinda just yeah. Read it off and then ask if they have questions. Honestly, logistics almost never does, but you just never know. So be prepared for it. And then Vera so everybody else on my team is in the loop except for Dan. So I'll just let Gage talk to Dan. I don't need to to do that. So 00:11:31 - [ANGELA_MCMAHAN] Okay. Got it. 00:11:32 - [SCOTT_WARNER] Dan's in the room enough that he's probably figured it out anyway. So 00:11:37 - [ANGELA_MCMAHAN] Yeah. Okay. Sounds good. And then I I had talked to Zach yesterday just about some of the moving pieces for the trade show and the video equipment. So you're on that, but it sounds like none of that is gonna be coming on the truck because there's gonna be 00:11:54 - [SCOTT_WARNER] a lot 00:11:54 - [ANGELA_MCMAHAN] of in and outs with the booth. So I'll just work with you and Jon, and then the video equipment. They're good. I don't know who's approving this, but they said 90 certain they're running a location. So 00:12:05 - [SCOTT_WARNER] Yeah. I think there's a lot of questions around the renting of spaces because it keeps coming up. There's I mean, they're asking us to spend 50 on a new server that we don't think they need. Like, they're just kinda going hog wild out there. So I did ask Amity to kinda figure out if she wants to get in the loop on some of this. So 00:12:25 - [ANGELA_MCMAHAN] Exactly. And that's why I kept mad. I'm like, here's what they're telling me. And and he said, yeah. He said Zach said, yeah. I'm 90 certain between me, Philip, and Joe, we're gonna do this. And I was just like, okay. I, you know 00:12:40 - [SCOTT_WARNER] I And that's I 00:12:41 - [ANGELA_MCMAHAN] can't tell you no, but I don't know who else is approving this. 00:12:44 - [SCOTT_WARNER] I say at the end of the day, it's fine. I I'm not trying to throw a wrench into their plans, but at the other end, it's like, we've already identified this business as we're shutting it down because it costs so much money. So why are we continuing to do the things that cost this doesn't make sense. 00:12:59 - [ANGELA_MCMAHAN] Yeah. So Not my call. I know. I know. Exactly. Not my call. So, there we are. So everybody is aware of what the plan is. 00:13:08 - [SCOTT_WARNER] Perfect. Okay. Awesome. If I think of my other thing, I might reach out to you just because I can't remember what it was, but I think it was the Jon Buck thing. I think that's where I was going with it. It's just letting you know that he and I were kinda starting to work together on some stuff. Just kinda picking up some of the pieces that Jason and I had going. Just trying to figure out what updates are. Oh, I know what it was. Dave McHugh reached out to me and asked if you, marketing, need a refresher on the meeting we did. Was it last year or two years ago on, like, marketing language? And do you remember how we talked about that? Was it Yeah. You school at all, or do you wanna do anything different or nothing? Or 00:13:46 - [ANGELA_MCMAHAN] I don't think we do. I mean, not to, like, say it wasn't helpful because it was helpful, but it was kinda like common sense. 00:14:00 - [SCOTT_WARNER] Yeah. It wasn't 00:14:01 - [ANGELA_MCMAHAN] sure they wear PPE. Influencers, pee pee pee. You know what mean? I was kinda like 00:14:07 - [SCOTT_WARNER] Yeah. I just didn't know because your department has a lot of new people if you felt like it was valuable, but I didn't see an overwhelming need. But I I Okay. I want you to tell me because it's really for your team. So 00:14:18 - [ANGELA_MCMAHAN] Yeah. I think we can pass, so 00:14:20 - [SCOTT_WARNER] thank 00:14:20 - [ANGELA_MCMAHAN] you for bringing that up. 00:14:22 - [SCOTT_WARNER] If if you come up with something down the road that you'd like, one thing we are looking at is maybe a privacy policy kind of not training necessarily, but discussion, which would be like maybe Christine and and Jon and you and me and if you want anyone else. But just kind of here's what privacy means. Here's the changes in The United States that are impactful, you know, and here's what you guys need to make sure you're doing on a on a website basis. But I think, really, it's probably John's area. I figured you might just wanna know from legality standpoint, but I don't know. To me, it's not a whole marketing team topic or anything like that. So 00:15:01 - [ANGELA_MCMAHAN] I think that makes sense, and you're right. It's more so I would probably just do it John if it's kind of a training, Chip, and Philip. Because, for example, even recently, we wanna do test some some new things. For example, we wanna do direct mail this year. 00:15:18 - [SCOTT_WARNER] Okay. 00:15:19 - [ANGELA_MCMAHAN] And that's not something we've, since I've been here, done before. However, I I read our privacy policy, and we are covered from a mail standpoint, so I think we're good there. And then Jon also mentioned, like, oh, maybe we do SMS. And I was like, hey. Good thinking because that's also included. But as kind of maybe things evolve, we'll just wanna be sure that we're covered in the policy policy. 00:15:40 - [SCOTT_WARNER] Yeah. That makes sense. That sounds good to me. So, yeah, I'll let you know when we're kinda looking at that. It's just it's kinda out there at the moment, but and it won't be, like, huge. It's more just kinda I just want kinda updates and and to understand, like, how often should we be doing certain things and things like that. So great. I don't know if you heard, but I worked a lot with Mike Burch and Philip about this the iLogic thing, and I think we finally got that resolved. Did they tell you that? 00:16:07 - [ANGELA_MCMAHAN] Oh, the Canadian shipping. So they just told me there was an issue and we're working through it. They said, okay. Great. 00:16:12 - [SCOTT_WARNER] So it looks like it's all gonna boil down to a typo on someone's side. My Oh my gosh. So they had a t instead of a b in the Canadian number. So now I asked April, from biologic if that was enough to kick it out, and she said absolutely. I was like, well, good news is fixed. Bad news is it took a lot to do it. But, anyway but your team was good to work with. Mike Faulkner's a good guy. Philip, I like working with him too. 00:16:39 - [ANGELA_MCMAHAN] So. Good. Good. How's the I know you started joining CHIP's meeting. How's that going with my team? 00:16:46 - [SCOTT_WARNER] It's good it's good. They they do a good job align aligning and discussing. I do have another kind of plan put together I'm looking at that would be you, me, Robert, and Steve to talk about kinda retaking up launch calendars and planning processes, just trying to get some things. But I'll I'll run it by you and Robert first at the ELT level, and then we'll decide if there's value there or not. I know maybe from you and Robert standpoint, it might be a little redundant. But for me, it would and Steve, think it would really help to kinda or at least for me, it would help understand the process a little bit better. So 00:17:21 - [ANGELA_MCMAHAN] Okay. 00:17:22 - [SCOTT_WARNER] But k. I I think I'm just trying to make sure I could hold logistics accountable accordingly, but not unfairly, know. So I trying to balance that out. So 00:17:31 - [ANGELA_MCMAHAN] k. Good deal. And Chip told me yesterday that some of the point of sale showed up Yeah. Wrong. Incorrectly, but he said he went in at seven to fix it. Hopefully, everything worked out there. He said he's working with John, Steve, and Chris. 00:17:47 - [SCOTT_WARNER] Yeah. He was here really today. He brought donuts for the logistics team. That was nice of him. So 00:17:51 - [ANGELA_MCMAHAN] k. Okay. 00:17:52 - [SCOTT_WARNER] Good. Yeah. I I mean, we everybody knows it's not his fault or anything like that. It was just more, like, I think the way I understood is they kinda said, you know, put a halt on that and they're like, the truck already left. So, you know, some of it already went out, but we'll figure it out. 00:18:06 - [ANGELA_MCMAHAN] Yeah. That's fine. K. Okay. Sounds good. 00:18:09 - [SCOTT_WARNER] Sounds great. Appreciate it. 00:18:11 - [ANGELA_MCMAHAN] Alrighty. I'll talk to you later. 00:18:12 - [SCOTT_WARNER] Holler if you need me.
Save