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00:00:00 - [ANGELA_MCMAHAN] For us. First, warranty. So I know on that topic, meaning the revised warranty, I think you and Robert were gonna connect. I just wanted to see kinda where we are. 00:00:13 - [SCOTT_WARNER] So I've been meeting with Tamara, at HQ level with Dave. We've been discussing it. Okay. We do have the plan changes. Dave has his attorney's groups looking at so if you remember, we had Matt Mills looking at it. Yeah. So we have kind of an idea of what we wanna do. Okay. You need this spot or you No. No. No. I just need to move this. So, hopefully, we can get that turned around pretty quick. Dave's out this week, which normally, he calls me every day, so it's been kind of a nice break. But on the other hand, it's like, I have a lot of things I need him for this week. It's, like, kind of annoying. But but, yeah, I need to push him a little bit, and I need to figure out where Robert's gone to. Like, he's just He's 00:00:58 - [ANGELA_MCMAHAN] in he's in Florida. Okay. I I had a one on one with him on Monday, and he's like so he was at the All Pro Show. Okay. And then and then he just Yeah. That was nothing. And then he just stayed. So he's in Florida this week just working remotely, and then he's off next week. 00:01:20 - [SCOTT_WARNER] I just haven't seen him. It's so long. I know. You might have to do the login script thing. It's kinda 00:01:26 - [ANGELA_MCMAHAN] Oh, come on. I have this all queued up. 00:01:29 - [SCOTT_WARNER] Let me just cut that part here. Okay. 00:01:32 - [ANGELA_MCMAHAN] Okay. Sounds good because I wanted to show you what I'm trying to show you here is the revised warranty card K. That would go into every tool. Maybe. Maybe. Let me try to let me just it's okay. I'll pull it up again. Right here. 00:02:03 - [SCOTT_WARNER] Oh, okay. 00:02:08 - [ANGELA_MCMAHAN] Okay. Alright. So Let 00:02:10 - [SCOTT_WARNER] me see. Oh, yeah. I think we talked so you removed Spanish. Right? I remember 00:02:13 - [ANGELA_MCMAHAN] your So I made some changes. So alright. So I have some comments here, but they're more kind of creative versus what. This is a rep three patient. So I wanna make this bigger. Fine. This should say warranty, not service. But if we get in this middle section let me try to make this a little bigger. I'm gonna have this say let me get to my comment here. Okay. I'm gonna have them remove this sentence because this is no longer accurate. So then it would say, every tool comes with a one year limited warranty. Register your tool within thirty days to up it should say upgrade to full three year comprehensive coverage. And then when we get over here 00:02:58 - [SCOTT_WARNER] That that was good. Okay. I'm glad you went here because I was like, what do you mean by 00:03:01 - [ANGELA_MCMAHAN] Yeah. So then and and over here, I need them to say, it only takes a few minutes to upgrade from no. I wanted them to say limited, not basic. That's correct. So then this would say limited. So no registration. But I didn't know if the agency pulled this stuff, but I just wanted to confirm. So no registration. I'm gonna say thirty day money back guarantee, one year limited coverage. But is this stuff accurate? I mean, is wear and tear part of the limited? Is ten years fair part like, I think they just made up stuff here. 00:03:33 - [SCOTT_WARNER] Okay. 00:03:34 - [ANGELA_MCMAHAN] But I just wanted like, I don't I don't quite know what the difference is between the two. 00:03:38 - [SCOTT_WARNER] Do I have this second row? Can you send me just because I wanna check it 00:03:42 - [ANGELA_MCMAHAN] previous version. 00:03:43 - [SCOTT_WARNER] Okay. I I just wanna check it against what Matt's writing for us Mhmm. To make sure that it matches. Because one of the big focuses is covering accessories and consumables under the warranty piece too for defects and stuff like that. But I just wanna make sure that whatever we write applies to everything. You know? So Okay. For wording, limited is the right word. Do you want the word basic in there or you okay. So limited is fine. Okay. 00:04:12 - [ANGELA_MCMAHAN] So limited and comprehensive. Does that work? 00:04:15 - [SCOTT_WARNER] I I believe so, but I'll verify. 00:04:17 - [ANGELA_MCMAHAN] Okay. 00:04:20 - [SCOTT_WARNER] Registry free. Okay. Yeah. And then side note, I've been working with John about putting some things behind the registration wall. Is Yeah. Right? Okay. So that That's fine. So this all kind of I like it because it all kind of aligns with the general direction. So okay. 00:04:37 - [ANGELA_MCMAHAN] Okay. So that was the main thing. I just wanna be sure what we're actually and, again, I think they just kinda tried to fill the boxes, honestly. Yeah. So it's it's fine. None of this is sticking. This is just to get reactions and get feedback. 00:04:51 - [SCOTT_WARNER] No. I I like the idea. I just wanna make sure the wording fits what's okay. 00:04:54 - [ANGELA_MCMAHAN] So Okay. And then it's more kind of how to register. And then over here 00:05:01 - [SCOTT_WARNER] Oh gosh. What did I get? So is that the right link, or should it be Festool USA? Or 00:05:08 - [ANGELA_MCMAHAN] Right now, I think and and this is part of a larger conversation. I need to talk with HQ. I think that is the best place to drive people that we have. I don't love any of the places that they I should be on what it looks like because it's very easy to be like, oh, okay. Registry tool. You need your parts number, serial you'll the serial number, invoice, and then if you're US here, if you're not there. Right? 00:05:31 - [SCOTT_WARNER] Okay. 00:05:32 - [ANGELA_MCMAHAN] So if you go to what I don't like, and maybe we need to change this. 00:05:37 - [SCOTT_WARNER] I kinda wish they'd put, like, a US flag and then international flaggers. It'd be kinda better if they did something like that. But 00:05:47 - [ANGELA_MCMAHAN] And then we get all this, like 00:05:49 - [SCOTT_WARNER] Oh, this is what you were talking about, like Ground. Hiking everything. Yeah. 00:05:52 - [ANGELA_MCMAHAN] And we just have too much. So okay. So you're going to you're you you wanna register, and then you're put here, and you're like, oh, well, where do I where do I put? What do I do? Blah blah blah blah blah. It's just like there's just so much crap on here. So 00:06:06 - [SCOTT_WARNER] No. I I was coming here for something a while back, and I yeah. I'd, like, scroll all the way to the bottom, and I was like, dude, this is my site. I don't know where it's at. You know? 00:06:14 - [ANGELA_MCMAHAN] Yeah. So, honestly, right now, we are driving everything here. 00:06:19 - [SCOTT_WARNER] Okay. 00:06:19 - [ANGELA_MCMAHAN] However, this is gonna be an issue. 00:06:22 - [SCOTT_WARNER] Yeah. 00:06:22 - [ANGELA_MCMAHAN] And so what I'm thinking if we do all this is that I'm gonna have my team do this for when we need. 00:06:32 - [SCOTT_WARNER] We need 00:06:33 - [ANGELA_MCMAHAN] to align. Festoolusa.comslash. See, the registered direct redirects you here. So we need we need to figure this out, but it's a little complicated because, a, we're already using out in the market now 00:06:46 - [SCOTT_WARNER] This link. 00:06:46 - [ANGELA_MCMAHAN] This link, which is fine, but we have some printed materials. So we really have to sync up when this is gonna happen so we can change it, like, on everything and get everything reprinted. 00:06:56 - [SCOTT_WARNER] HQ should be able to grab a US customer coming to this URL and sending it somewhere specific. 00:07:04 - [ANGELA_MCMAHAN] Well, yeah. Yeah. That'll nice. 00:07:05 - [SCOTT_WARNER] Well, I meant automatically. They should be able to say, geolocate and say if it's coming from The US, send it to whatever page you want. So we could have our own version of this page. 00:07:14 - [ANGELA_MCMAHAN] And and that would be nice, but then but then that begs the question to your point. Do we have festoolusa.com register? Or you know what I mean? I'm I'm open to it. We just have to get all on the same page. 00:07:27 - [SCOTT_WARNER] How much has Robert talked to you about his desire to untethered to Festool USA? Untethered? Meaning, he wants his sales team to not use festoolusa.com, festoolcanada.com. He wants well, he wants to use festool.com. I think HQ is gonna balk at that a little bit. 00:07:48 - [ANGELA_MCMAHAN] What do mean? 00:07:49 - [SCOTT_WARNER] For their email addresses and stuff. Oh. Oh, okay. So he's trying to 00:07:53 - [ANGELA_MCMAHAN] He told me that 00:07:54 - [SCOTT_WARNER] North America hit. Yeah. So will that change anything from a marketing perspective of I mean, we're still gonna have those as our websites. Don't get me wrong. But is there any desire on marketing to go more North America? Or 00:08:07 - [ANGELA_MCMAHAN] So my understanding of that was more in the in your email signature, angelamcmahanfestivalusa.com. It would just be angelamcmahanfestivalFestool.com. 00:08:16 - [SCOTT_WARNER] And then? 00:08:19 - [ANGELA_MCMAHAN] That was my understanding 00:08:20 - [SCOTT_WARNER] of it. He had just pitched it as, like, a desire to go towards more of a North America identity instead of two separate Canada USA in it identities. So I've actually asked Amity if we should toy around with actually creating Festool North America as an entity just because we're starting to get into a danger zone of 00:08:39 - [ANGELA_MCMAHAN] Well, you know, we're we're doing that on YouTube. We're changing our so right now, we have two we have Festool USA and Festool Canada. Festool Canada is only used honestly to, like, run ads and Dusty content. For example and most everything is on USA and we're doing this virtual launch event, it's on USA and we're like, well, that's kinda weird. Like, we're driving Canadian. So we're gonna we're gonna keep the Canada because we need it to run Canadian ads for YouTube but then we're gonna change it to Festool North America and that's gonna be like It already is the hub of everything but just so it's not weird to drive Canadian people to the YouTube channel. Okay. So things like that we're doing. We're gonna also combine our TikTok too, and it'll be Festool North America. 00:09:23 - [SCOTT_WARNER] But you think on web, will you keep the two separates? Or 00:09:26 - [ANGELA_MCMAHAN] Pricing is different. 00:09:28 - [SCOTT_WARNER] Oh, that's true. 00:09:28 - [ANGELA_MCMAHAN] Okay. So we have to 00:09:31 - [SCOTT_WARNER] Okay. Sorry. I was just trying to think through what makes the most sense long term. 00:09:35 - [ANGELA_MCMAHAN] But but but, yes, I I do want to so I want you to look at this, then I'm gonna send it to my HQ people. Right? But we collectively, I think, between us and then, like, John, we need to figure out what is the best link. And then whenever we're ready to launch this, I wanna be sure everything print wise, I mean, it'll take a little more collaboration, is all figured out. But I but what why I've been sending people here is because I think this is, like, the smoothest and 00:10:02 - [SCOTT_WARNER] big method. You're right. So what happens if you click on the US one? Does it go to It takes 00:10:06 - [ANGELA_MCMAHAN] it to my Festool. Okay. Which is fine because what we used to do is we would you'd be like, register your tool, and it would automatically take you to My Festool. And people were like, what? Like, I didn't say My Festool. I said register your tool. Right. And this at least, like, lays it out a little bit more. Okay. So okay. So I will send you this. I think I have, like, one more comment. But then over here, then we talk about my Festool, so I just have some morning changes. But 00:10:29 - [SCOTT_WARNER] If you could if you don't mind leaving your comments just so I kinda know where your head's at. So okay. 00:10:33 - [ANGELA_MCMAHAN] I'll try to add you into this. Okay. So that was one topic. So I guess if you were if we had to put a timing to this, what do you think just so I can prepare my team? 00:10:49 - [SCOTT_WARNER] I'm trying to think of how far Matt is on it. So Robert's out next week. Is that what you said? Yes. 00:11:01 - [ANGELA_MCMAHAN] I'm gonna be thinking, I just wanna get down to, like, prepare. 00:11:07 - [SCOTT_WARNER] I would say summer should be a good launch point. I would say we could have it wrapped by summer, and we could launch it. I mean, August 1 or something like that if you guys wanted to. Or I mean, we could try this for sooner. I just don't know. 00:11:19 - [ANGELA_MCMAHAN] Okay. 00:11:19 - [SCOTT_WARNER] I would wanna wrap it in June or so if we can. 00:11:22 - [ANGELA_MCMAHAN] Okay. That's fine. Because you you know what I was also thinking on this link, if it takes us a while to funnel through the printed materials, there's nothing wrong with still sending people here Yeah. Until we flow them into the new, hopefully, festoolusa.com version of this. Yeah. Okay. 00:11:38 - [SCOTT_WARNER] We also have this kinda ties to another project I've got with legal. So are you familiar with the Ripen Ripen case? The guy who cut his fingers off, basically. Anyway No. So he's suing us, and then he's also suing Festool GmbH. Well, our agreement with Festool GmbH isn't as good as it could have been. So we're also kind of changing how the warranty guarantee piece works between USA and GmbH. So this kinda ties into that. So it's it's good timing to do it all at the same time. So 00:12:09 - [ANGELA_MCMAHAN] Okay. Great. 00:12:12 - [SCOTT_WARNER] Shouldn't change anything on your side, but just FYI. 00:12:16 - [ANGELA_MCMAHAN] Okay. Have some other topics here. Okay. Did you see my note around I put I guess when I say things, they don't say it to you, but that's okay. 00:12:23 - [SCOTT_WARNER] Alright. Just 00:12:24 - [ANGELA_MCMAHAN] note about recon. Mhmm. Okay. So Michael Magnuson I'll just pull it up here. Let me find this. So ISM, hey. When can we we're getting close to, hopefully, fan shop being done, meaning moving to Ecommerce Tools. Right? 00:12:44 - [SCOTT_WARNER] K. 00:12:45 - [ANGELA_MCMAHAN] And so I said, okay. Great. We're getting close. Like, when can we do recon? And so, basically, he says, we've had a lot of I don't know if Shawn's kept you up to date. We've had a lot of problems with testing. 00:12:55 - [SCOTT_WARNER] Yeah. 00:12:56 - [ANGELA_MCMAHAN] Because they're testing in c 10. Nobody you know, maintain c 10. Yada yada yada. So he's basically saying into I can't commit to this until, like, you guys can commit that we have support on SAP topics because we've run into so many issues. So I just wanted to, a, you have this. I sent this to you. Like, get this in front of you and then see, do we have this in 00:13:16 - [SCOTT_WARNER] You sent this in? Yes. Alright. Okay. 00:13:18 - [ANGELA_MCMAHAN] It was I don't know. He's within the last week. 00:13:23 - [SCOTT_WARNER] I'll go look for it. That's weird. I don't know. 00:13:25 - [ANGELA_MCMAHAN] I said, hey. Let's talk about this. So, basically, that's what he's saying. So he wants to do it, but he we just have to have better SAP access or commitment or whatever. I mean 00:13:37 - [SCOTT_WARNER] Did you ever work with Ashley Boider? Does that name ring a bell? 00:13:41 - [ANGELA_MCMAHAN] It does just vary, like, some shipping things. That's about it. 00:13:45 - [SCOTT_WARNER] So I'm looking at bringing her on at least maybe part time to be SAP support because she's really good at it. Okay. Personality wise? 00:13:56 - [ANGELA_MCMAHAN] Yeah. Yeah. She's a 00:13:57 - [SCOTT_WARNER] little Little brusque. But but smart wise Yeah. She's the right person to help with stuff. So this might accelerate that because I could bring her on even temporarily. Okay. She'd be remote. She's got some medical things temporarily. Now, eventually, she could be onsite, but just not yet. 00:14:15 - [ANGELA_MCMAHAN] Okay. 00:14:15 - [SCOTT_WARNER] But I could look at talking to Amity and seeing if we couldn't get her on sooner to support this because I didn't realize they I didn't realize this was a concern from that side. 00:14:28 - [ANGELA_MCMAHAN] Yeah. They're basically like, we can't go through the 00:14:31 - [SCOTT_WARNER] But, also, Shawn's kinda crying mercy a little bit too. I mean, he's just buried. So 00:14:36 - [ANGELA_MCMAHAN] He's and he's been great, honestly. He's been really great, but he also doesn't have access either. So he's just like, let's talk to this person. Let's talk to that person. But okay. 00:14:45 - [SCOTT_WARNER] Now who's the guy that Matt used to work with so much? Stefan. Stefan. Is he involved in this too? Or okay. 00:14:50 - [ANGELA_MCMAHAN] And he's the one like, right now, we have Barb's having issues, and so they have to talk to somebody in controlling and yada. It's just every every step has been an issue because we don't maintain time. Okay. So I sent this to you. 00:15:07 - [SCOTT_WARNER] I'm just looking for it because I don't I honestly don't know if you see anything. Sharpening. Okay. There you Okay. 00:15:18 - [ANGELA_MCMAHAN] So if you would get back to me because I still owe an answer back to Michael on how we can support and when when this resource could be available. Because right now, 00:15:30 - [SCOTT_WARNER] I just sent it to online just in case that's something I missed. Okay. Sorry about that. 00:15:34 - [ANGELA_MCMAHAN] That's okay. And then dealer data. So we're getting close to the process for dealer registrations. 00:15:39 - [SCOTT_WARNER] K. 00:15:40 - [ANGELA_MCMAHAN] And so I sent you and Philip a note about for Canada, and he sent back, and I'll just pull it up here, some ideas about maybe what we need to do. Hang on. Let me find it here. 00:15:52 - [SCOTT_WARNER] I really like Philip, by the way. He's good to work 00:15:54 - [ANGELA_MCMAHAN] with. Yeah. He's he's really good to work with. I and he's he gets things done, and he's smart. 00:16:00 - [SCOTT_WARNER] Just some feedback for you. Don't let me leave here without telling you what it is. But 00:16:03 - [ANGELA_MCMAHAN] Oh, okay. Just wanted to read. So Okay. So I basically sent you guys a template of what I'm thinking, and then my question was, do dealers in Canada need to submit a release or a form to be able to share data with us? 00:16:16 - [SCOTT_WARNER] Okay. So this I did see that one. I did send it to legal to ask them. Okay. So we work with Festool in Canada. 00:16:24 - [ANGELA_MCMAHAN] Yes. 00:16:25 - [SCOTT_WARNER] I they're the slowest organization on the planet. They make me look fast. 00:16:30 - [ANGELA_MCMAHAN] Slower than us? Yes. K. 00:16:33 - [SCOTT_WARNER] So I actually sent it to Dave's team and said, can you send this to a partner? They have a partner firm in Canada that we might be switching to. So he is supposed to be sending it to them and get some feedback as well. So I should have that back to you guys sometime this week. 00:16:47 - [ANGELA_MCMAHAN] Okay. Great. 00:16:48 - [SCOTT_WARNER] They just said they want so they don't know us very well, so they had to kinda Mhmm. Look it up. But I do think they'll have to sign either it'll have to go in our Canadian SBA like we were doing, or it'll have to be a separate, like, one off agreement or something. 00:17:02 - [ANGELA_MCMAHAN] But k. Okay. 00:17:03 - [SCOTT_WARNER] But I don't see any problem. It we just need to do it. 00:17:07 - [ANGELA_MCMAHAN] So Seems like it's a normal practice in Canada. So okay. Alright. So, hopefully, we will get that off the ground, here really soon. Good. So that's exciting. And Awesome. Those were let me just double check. I think those were my three topics. Yeah. So that's what I have. 00:17:24 - [SCOTT_WARNER] Yep. Cool. I guess this isn't what I was gonna say, but I'll get to that in a second. Christine and John, I've been working with them on some wording changes around giveaways and stuff like that. Not a giveaway. A raffle, I think, or some the plain x or something. Allocation. Is that right? Okay. So I sent them one version, and then, like, I thought about it, and I we were being too conservative. So I sent them a new version yesterday and just really opened it up and just trying to I think sometimes we try too hard to be safe. And Yes. 00:18:05 - [ANGELA_MCMAHAN] I I actually have something else 00:18:06 - [SCOTT_WARNER] to do with it. Yeah. So I I opened it up quite a bit. And so just let me know if John or Christine has anything, like, feedback about that just because my word isn't law. So I if if they say, you know it shouldn't be much better now. But the first time, I feel like they probably should have pushed back and said, why are being a jerk? 00:18:24 - [ANGELA_MCMAHAN] But Okay. 00:18:25 - [SCOTT_WARNER] It was more that I think I was in a hurry and I gave them the safe bet, and then I thought about it a lot and I didn't like So Yeah. Anyway, just FYI. 00:18:32 - [ANGELA_MCMAHAN] So Okay. Sounds good. Okay. So we are on that topic of conservative or not. So we are finalizing I gotta get out of there. Our we call it our creative word. Right? All the materials for our the summer launch. Right? The cordless launch. And so we have these awesome facts that we're using from HQ. And so HQ, surprisingly, is just using the facts. Meaning, they're not saying up to 68. They're just saying 68 more screws per charge, 43 more standing, blah blah blah. Now this one, they're saying 49 shorter charge time 00:19:15 - [SCOTT_WARNER] or something like that. 00:19:16 - [ANGELA_MCMAHAN] 49. Okay. Not fifty, forty nine. I was gonna say. So we were like, okay. That sounds weird. So we changed it to up to two times faster charging. Mhmm. Now Philip, surprisingly, I had to push Philip to get rid of up to on these. Can we drop the up two and just say two times faster charge? It's 49, but can we just say two times faster charge your time? Because on every little thing we are putting it should be on here. Oh, of course, it's not. A disclaimer. Hang on. He had it in his little notes here. We're putting a disclaimer. Performance varies by application. 00:19:53 - [SCOTT_WARNER] Yeah. 100. 00:19:54 - [ANGELA_MCMAHAN] So we can get rid of up to. 00:19:56 - [SCOTT_WARNER] Two Right. 00:19:58 - [ANGELA_MCMAHAN] So we can so then all so then each one of these where's my mouse? Would just say, you 00:20:02 - [SCOTT_WARNER] know Yeah. 00:20:03 - [ANGELA_MCMAHAN] Blah blah blah, and this would just say two times faster charging time. 00:20:06 - [SCOTT_WARNER] Yeah. That's fine. Okay. Someone really does the math and wants to sue us over that wheel. We're close enough that it would be. 00:20:11 - [ANGELA_MCMAHAN] Alright. So we were like, wow. Alright. Great. So then we will have more, you know, what I think are hard hitting facts. K. 00:20:19 - [SCOTT_WARNER] I think that's good. I am kinda surprised that HQ's doing that. But 00:20:22 - [ANGELA_MCMAHAN] So we were being and I was like, guys, we cannot be the conservative. Yeah. We have got to third 00:20:28 - [SCOTT_WARNER] Bar has to be drawn somewhere. 00:20:29 - [ANGELA_MCMAHAN] We can match them. 00:20:31 - [SCOTT_WARNER] So Cool. Sounds good. We're doing that. Cool. Awesome. Do want more feedback? So I just wanna let you know just because I always like to say so. I heard just general feedback from Matt Howard when we were just talking, but he had great things to say about you. He just said you're really kicking ass right now. So I just wanted you to know that. So Thank 00:20:49 - [ANGELA_MCMAHAN] you. We just had my goal setting, and I was like, I don't feel like I'm kicking ass right now. I'm like, oh god. 00:20:55 - [SCOTT_WARNER] Basically, the comment was the direction I I don't wanna, like, put word, but he said you really surprised him with how well planned and thought out things were and stuff like that. So he he didn't mean it. Like, I don't think he was calling, you know, for Yeah. To give me full feedback. It was just kind of a I think you had really spoke to him. So I'm why do you know that? Sometimes it's nice to hear, like 00:21:16 - [ANGELA_MCMAHAN] I appreciate that. 00:21:17 - [SCOTT_WARNER] My boss doesn't hate me. See? 00:21:18 - [ANGELA_MCMAHAN] Okay. Good good transition. I guess you you report to Amity. So Yeah. It's been it's been different for me. 00:21:26 - [SCOTT_WARNER] Yeah. 00:21:26 - [ANGELA_MCMAHAN] Reporting to Matt, and he's so different from Clint that it's just like, he's 00:21:31 - [SCOTT_WARNER] just 00:21:32 - [ANGELA_MCMAHAN] such a scatterbrain, and he's all over the place, he talks a million miles. I'm just, like, trying to catch up and, like, focus. But anyway 00:21:38 - [SCOTT_WARNER] Yeah. I never know if he's doing that on purpose or What's up? 00:21:42 - [ANGELA_MCMAHAN] He one time he followed up. We had a meeting in the morning and then meeting later. And he's like, hey. I just wanna apologize. My wife said, like, this morning because he's he starts his day at home, that I was, like, all over the place and talking way too fast. And then he's like, it's okay. I I was following him then. 00:21:55 - [SCOTT_WARNER] But yeah. 00:21:58 - [ANGELA_MCMAHAN] But, anyway, he we're talking about making this marketing role more of, like, a commercial leader versus, oh, marketing do, like, the brochure and, you know, call today. So I was like, okay. That's great. But but I think that's exciting, but it's also like, oh, does that mean I've been, like, sucking at my job? You know what I mean? When he, like, changes the goal and all. And so I have to remind myself, no. 00:22:25 - [SCOTT_WARNER] It's He's so different. Yeah. 00:22:27 - [ANGELA_MCMAHAN] It's it's you've been good at what you've been goal to do before whatever task, and now it's, like, different. So, anyway, it's just kind of, like, a personal, like, oh, I gotta 00:22:36 - [SCOTT_WARNER] So my role is kinda weird between Amity and and Matt. So I kinda am their chat partner around corporate structure and who does you know, like, what do we see? Where do we go? You know? Yeah. So there's been a lot of discussion right now about Robert and how he's doing and what he's doing and how he's doing it. And so Amity and I have both said that we, you know, we enjoy working with Angela a lot. What if we made marketing a bigger partner in the way things are done? So this I think some of it's coming from 00:23:10 - [ANGELA_MCMAHAN] Okay. 00:23:12 - [SCOTT_WARNER] Robert's good at what Robert does, but Robert's also a bull in the China shop. And he doesn't have empathy, and he'll destroy and Right. Do whatever. And we said, what if we you know, because there's only, what, five of us now on the ELT. So, you know 00:23:26 - [ANGELA_MCMAHAN] I know. 00:23:27 - [SCOTT_WARNER] What if we Oh. You know, Angela into a more capable, like Mhmm. Leader and and she took some of that directionality and vision 00:23:37 - [ANGELA_MCMAHAN] kinda Yeah. 00:23:37 - [SCOTT_WARNER] Because I said Amity and I both talk to we talk with everybody a lot. But you just have a very good vision, and we don't feel like it's been utilized very well. Okay. And I think you were kinda stuck under Clint. I don't not no shit in Clint. I love him. 00:23:50 - [ANGELA_MCMAHAN] But Yeah. 00:23:51 - [SCOTT_WARNER] Yeah. He was also a marketing guy, so he had his own ideas and thoughts and plans. And and so to me, this is maybe Matt giving you that reign to be 00:24:00 - [ANGELA_MCMAHAN] Yes. Some money and free. And I was like, you know, that's that's fair, but we structurally have to change because, for example and I think I should have a say in this, like, hey. Why did we miss the March number? Mhmm. I don't know what's in the March number, so I can't even comment on that. And I don't know then the drivers of the actuals either. So, like, I need to, like, get more in there, and I don't have any visibility to that. 00:24:25 - [SCOTT_WARNER] Well, good. You and I can learn together because I said the same thing. I can't I can't No. I can't push logistics if I don't know what's coming at us and and things like that. 00:24:33 - [ANGELA_MCMAHAN] If I if I don't even know what's in the number, it'd be like, oh, we missed because we missed our tracks on number or we missed because or we missed because Hartville like, then I can't design anything to help push track dolls or help heart build. You know what mean? Like, I have no visibility into any of that. 00:24:45 - [SCOTT_WARNER] I said the same. Like, I I want to be a more active participant in ELTs, and I want to get away from what did we do last month to more of what are we doing to be better, what are we doing to push and you know? So I just wanna give that because I I thought it was cool to hear Matt say that you had done really well. And Yeah. I I never wanna use the word surprise because it's not like he expected you not to do it. I think you just you came at him with really well thought out plans and ideas, and he loved it. 00:25:13 - [ANGELA_MCMAHAN] So Okay. 00:25:14 - [SCOTT_WARNER] But yeah. So but no. I always say you and I worked together well. I said, she probably gets real frustrated with me. I said, I just we really need someone to help with legal. It it's it's the only thing that really holds us back. I've told her over and over again. It's like, I don't care if it's an assistant. Yeah. I don't care if it's an assistant or a paralegal or some it's someone to push. Okay. Vera will be helping me more, but she's trying to onboard Tanner and get facilities and fleet and all that transition. So, anyway Okay. Well, thank you. But, yeah, I just like to pass along because to me, it's 00:25:46 - [ANGELA_MCMAHAN] Well, thank you. 00:25:47 - [SCOTT_WARNER] It's better than the I find Matt to be a challenge. I never know. Did I miss him off? Is he excited? You know? Because he's just such an odd individual. 00:25:56 - [ANGELA_MCMAHAN] He's just he's just I think his mind is so fast. 00:25:59 - [SCOTT_WARNER] I tell him he's ADHD personified. 00:26:01 - [ANGELA_MCMAHAN] He tries to, like his mouth tries to keep up, but it's just kind of like 00:26:05 - [SCOTT_WARNER] Well, I don't know if he does it to you, but he's always devil's advocating. So you never he never really wants to let you know which way he really is on. Yeah. Because sometimes I'll be like, well, Matt, we've talked about this. And he goes, oh, no. 00:26:16 - [ANGELA_MCMAHAN] I agree 00:26:16 - [SCOTT_WARNER] with you. I'm just it's like, dude, you're just wasting thirty minutes of my day. 00:26:20 - [ANGELA_MCMAHAN] I think the funniest thing was so I'm obviously not used to him since it's 00:26:24 - [SCOTT_WARNER] not true. Yeah. 00:26:24 - [ANGELA_MCMAHAN] So we had our first MSS meeting. Mhmm. So she supports that like Tracy does on the other one. And she came in here and afterwards was like, is is that, like, how old Matt always is? And I was like, 00:26:35 - [SCOTT_WARNER] uhhuh. Yeah. 00:26:36 - [ANGELA_MCMAHAN] Okay. Like, woo. I gotta use it. Yeah. Very 00:26:40 - [SCOTT_WARNER] true. What's place in the MSS meeting? Remind me that one. 00:26:42 - [ANGELA_MCMAHAN] It's supposedly marketing sales and service. That's what the MSS stands for, but it's really it used to be bigger. It's now me, Robert, Leo, and Matt, and we just talk about sales and marketing things. 00:26:54 - [SCOTT_WARNER] Okay. Like a planning or performance or all? 00:26:58 - [ANGELA_MCMAHAN] Anything, really. I mean, it used it used to have like, Lori used to be on it. Doug used to be on it. Chris Devlin, because product was part of it, but, obviously, 00:27:06 - [SCOTT_WARNER] we've Yeah. 00:27:06 - [ANGELA_MCMAHAN] Changed our roles, and it's more 00:27:09 - [SCOTT_WARNER] We're just always trying to figure out where the best place to learn. Because I told Amity she needs to learn more about sales. Mhmm. I always assume you have a pretty good handle. Maybe not. I but I just wanna know, like, how does the sales are, Mark? What are we doing? What's the plan? Kinda what you said is, what are the numbers? How did we miss them? Why did we miss them? What's the plan to not miss them? Right. You know? 00:27:29 - [ANGELA_MCMAHAN] Exactly. About yeah. 00:27:30 - [SCOTT_WARNER] And to me, that's where marketing needs to know because Right. You're kinda driving message and vision and things like that. So Exactly. 00:27:37 - [ANGELA_MCMAHAN] Oh, did you see my other note? I sent it to you. The SMSC kinda got revised. 00:27:42 - [SCOTT_WARNER] I did see that. Now I was gonna look into it. 00:27:46 - [ANGELA_MCMAHAN] I I think I released a lot 00:27:47 - [SCOTT_WARNER] of solutions, 00:27:48 - [ANGELA_MCMAHAN] but we're starting somewhere. We're at least starting the conversation. Okay. 00:27:51 - [SCOTT_WARNER] Yeah. I'll I need to I owe you feedback on that, so I'll get it to you. But Well, 00:27:55 - [ANGELA_MCMAHAN] I'll send it to Eric. 00:27:56 - [SCOTT_WARNER] We've got to get you storage. 00:28:00 - [ANGELA_MCMAHAN] Oh, yeah. I kinda kinda threw a hissy fit to Vera, and she did give Jen the white lockers in the lounge out there. I don't think Jen quite utilized them yet, but 00:28:11 - [SCOTT_WARNER] I would love more storage. We'll find you something because this is 00:28:15 - [ANGELA_MCMAHAN] I think Stephanie was here. Somebody was like, oh, it's quite UPS store. Yeah. 00:28:19 - [SCOTT_WARNER] That's never great. Not a good 00:28:23 - [ANGELA_MCMAHAN] look, I guess. 00:28:24 - [SCOTT_WARNER] Well, thank you, man. Appreciate it. Alright. We'll see you.
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