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00:00:00 - [ANGELA_MCMAHAN] Know we just talked yesterday. So the only kind of new update that I have, and I I am to you, and I it's fine if you didn't see it, but, is that with the fan shop transition, the return methodology is different. So we used to require the consumer to pay for shipping and to do their own label, but now we are doing that through Picado. 00:00:28 - [SCOTT_WARNER] Right. 00:00:29 - [ANGELA_MCMAHAN] So we're gonna have to update. It's just like one paragraph in the terms and conditions about it. 00:00:34 - [SCOTT_WARNER] Is there any change that Jason was working on that? Because I feel like we worked on this, but or maybe we just talked 00:00:39 - [ANGELA_MCMAHAN] about it. Or talked about it a lot. And it was actually Jen and Matt that were working through it. But there wasn't at the time, there was no clarity on, like, exactly how Picado would work. 00:00:50 - [SCOTT_WARNER] Oh, okay. 00:00:51 - [ANGELA_MCMAHAN] So it was never completed. But but I'm now into Picado. I kind of see the email. So I think it's gonna be kind of a quick, let's change this one paragraph. Like, swap this paragraph. 00:01:03 - [SCOTT_WARNER] Okay. 00:01:04 - [ANGELA_MCMAHAN] Do we have to, like, do a huge, like 00:01:06 - [SCOTT_WARNER] No. Well, I'll just do it. What what what has worked really well between Christine and is, yeah, Chris is Christine Christine's your data person. Right? Or your web person? 00:01:16 - [ANGELA_MCMAHAN] Yes. 00:01:17 - [SCOTT_WARNER] Okay. Perfect. So what's worked really well for me and her so far is if she has a question on wording on the website, she just, like, screenshots it, sends it to me, circles it, or whatever, and says, can you rewrite this? You know? So on this one, you don't have to do that because I I have the poll let me pull it up. Hold on. I don't have a web browser open. One second. So the fan shop is one second. Festool. Fan shop. 00:01:48 - [ANGELA_MCMAHAN] Well, it's actually on our just main site also. 00:01:52 - [SCOTT_WARNER] Okay. So oh, yeah. Because we combine them all in. 00:01:54 - [ANGELA_MCMAHAN] Yeah. We combine so it's it's in the main terms. It's just the it's just we're changing the way we're doing it. So let me pull it up too. I can probably show you. I was looking at it yesterday. It's in the terms under returns. And so here we are. Here. I'll share. I got it. Okay. So it's it's just right in in this return policy. 00:02:20 - [SCOTT_WARNER] Okay. 00:02:20 - [ANGELA_MCMAHAN] So it's like this paragraph right here essentially is what we need to do. 00:02:24 - [SCOTT_WARNER] Customers are respond okay. 00:02:26 - [ANGELA_MCMAHAN] So this is not 00:02:27 - [SCOTT_WARNER] here anymore. So customers now oh, wait. 00:02:30 - [ANGELA_MCMAHAN] We'll we'll we'll rewrite it 00:02:32 - [SCOTT_WARNER] and 00:02:33 - [ANGELA_MCMAHAN] send it to you and or just some bullets about it. But but I just wanted to give you a heads up like, oh, wow. We need to change this because once we go live on commerce tools, we need to update this section. I mean, I don't know if people read this or not, but still, I feel like it's pretty accurate. 00:02:46 - [SCOTT_WARNER] I was gonna say, don't wanna have it wrong because someone will read it someday and then we'll be responsible for it. So 00:02:53 - [ANGELA_MCMAHAN] Yes. Exactly. So that's just a little thing that we'll have to do. 00:02:59 - [SCOTT_WARNER] Okay. Yeah. I mean, I'm I'll just use 00:03:04 - [ANGELA_MCMAHAN] We'll just send it to you and yeah. 00:03:06 - [SCOTT_WARNER] Yeah. Exactly. So 00:03:07 - [ANGELA_MCMAHAN] Okay. We'll send it to you and you can make it legal legally. 00:03:11 - [SCOTT_WARNER] Yeah. I mean, I don't think that one's gonna be hard. Probably whatever you guys send me will be okay, but I just wanna I look at it just in case there's something I think that's tricky or something. So 00:03:20 - [ANGELA_MCMAHAN] Okay. Okay. Cool. 00:03:22 - [SCOTT_WARNER] That'll be easy to do. No problem. 00:03:24 - [ANGELA_MCMAHAN] Another thing that we're doing, and maybe I shared this before, is around service, just service in general, and let me just get to the a page to show you what I'm talking about, is I'm working with the team to create kind of like I don't wanna say a bible because that's too religious, but just like a a main source of information around how we talk about service, a main image, how we're using iconography, and, like, a a blurb. Here's here's what we mean when we say My Festool. Here's what we mean when we say repair because you probably don't notice it, but if you look at all of our different pieces between the website, in store, the catalog, posters I mean, we're talking about this, like, a million different ways, and there's no consistency. And so what I'm trying to do is, like, here's now how we talk about warranty. And so the warranty work that we're doing will be important. Right? 00:04:33 - [SCOTT_WARNER] Yeah. 00:04:33 - [ANGELA_MCMAHAN] Here's how we talk about My Festool or Social. It ends up differently on all our different shingles. And so I will probably also I will share that with you and Pascal just to, like, be sure what we're saying, you know, is accurate or whatnot. But what I'm also gonna ask the team to do is if you click on all these pages, there's, like, pages and pages and clicks and clicks, and it's just like, why do we have all these different maybe that's not a good example. Like, all these different pages, like, to talk about warranty, and then it's like, okay. Then we have this, and then it's like, we have this whole other page, and then it's like, we have, you know, all these we just have, like, all these pages. It's like, why do we need all these pages? So I'm gonna also and I know Chris you worked with Christine on this to kind of change some of the wording here, which is great. But I'm gonna ask them simplify. Like, why do we need a million pages where people have to, like, click and click and click? Like, let's 00:05:29 - [SCOTT_WARNER] No. I I think that's great because I was actually looking on there for a tool I have, and I I was like, Jesus. There's, like, eight 00:05:37 - [ANGELA_MCMAHAN] There's too much. 00:05:37 - [SCOTT_WARNER] Like 00:05:38 - [ANGELA_MCMAHAN] There's way too much. And it's just like, you know, I I don't know. It's just too much. It's too hard to find. It's inconsistent. So, anyway, I'm working through this, and so I just wanna be sure. I'm working at more of a high level, Christine, like, she's been doing might ask more at, like, a detailed level 00:05:56 - [SCOTT_WARNER] Okay. 00:05:56 - [ANGELA_MCMAHAN] Like you were reviewing before. But that's something I'm hoping to have done in the next, like, couple weeks just so we can get that out to the team and all be on the same page going into this coming year. 00:06:08 - [SCOTT_WARNER] I think that sounds awesome. I appreciate that. 00:06:11 - [ANGELA_MCMAHAN] Yeah. Okay. So that's happening. Yeah. And they're kinda my 00:06:22 - [SCOTT_WARNER] Yeah. I'm just looking at my list. I mean, obviously, the stuff we talked about yesterday is a pretty big deal, so I'm looking at all that. Those two things aren't hard at all. So sorry. I'm just reading. No. I think that sounds good. How's how's Jon doing for you? 00:06:45 - [ANGELA_MCMAHAN] I think he's fine. I mean, he's not even tomorrow, I think, will be his thirty day mark, so he's still really new. But he's still onboarding. I always realize, oh, shoot. You don't have access to this. You know? I'm still finding things that I haven't shared with him. But I think he's he's doing great. I mean, he's integrating with the team well. I think he's seems to be more knowledgeable about things than maybe our previous person. So that's good and exciting. What do you I don't know. What do think about him? 00:07:19 - [SCOTT_WARNER] So I 00:07:20 - [ANGELA_MCMAHAN] I'm happy. 00:07:21 - [SCOTT_WARNER] Mhmm. Honestly, I've only met him at that night we went out as the group. I've never I haven't had a one on one with him yet or a meet and greet or whatever we call him. So I need to I was gonna set one up, but Shawn gives 00:07:32 - [ANGELA_MCMAHAN] by haven't. So HR is supposed to be doing that. Are they not doing that? 00:07:35 - [SCOTT_WARNER] They they are supposed to, but they sometimes mess people. So it's not a big deal. So I'll just set something up with him because I wanna meet him. But Shawn has a lot of great things to say about him. So to me, that's pretty popular. 00:07:45 - [ANGELA_MCMAHAN] Okay. Yeah. I didn't know how much they've interacted. Some, which, you know, he was in the workshop and stuff, obviously. 00:07:51 - [SCOTT_WARNER] Yeah. So but, I mean, he said kinda what you like, he said he's, you know, he's pretty technical. He has a good handle on it. He has a good vision of what digital marketing is, and, you know, he's got ideas. And, you know, so I I to me, I just wanna give you that feedback that Shawn feels like it's pretty good. 00:08:08 - [ANGELA_MCMAHAN] Okay. Good. Good. Yeah. That's that's good because yes. We needed that. So I I agree. And I and I think he has some better I feel bad comparing, but some good kind of people management skills and people skills. So I've kind of already seen that already, so I think that'll that'll also help the team. So 00:08:35 - [SCOTT_WARNER] I think I hold on. I I think I have a meeting with him maybe is it 00:08:39 - [ANGELA_MCMAHAN] Oh, good. Well Is it 00:08:41 - [SCOTT_WARNER] Shawn set something up. When is it, though? Anyway, so it's it it was it's called access is all I know because I was trying to figure out what the heck the meeting was. But I think it's with me, Shawn, and Jon about oh, yeah. It's next Wednesday. So Okay. I think we're gonna sit down and talk about, like, what IT systems he might need access to. Is there anything else that 00:09:02 - [ANGELA_MCMAHAN] Oh, okay. 00:09:03 - [SCOTT_WARNER] For him. So that might help as well. So 00:09:07 - [ANGELA_MCMAHAN] Okay. Yeah. That's good. And Zach sorry. Switching gears a little bit. Zach from Shaper said Shawn's going out next week? 00:09:16 - [SCOTT_WARNER] No. Shawn's there to 00:09:17 - [ANGELA_MCMAHAN] For this week? Yeah. He's there to okay. He he was like, Shawn's here? Question mark. I was like, oh, I don't know what is to me. 00:09:23 - [SCOTT_WARNER] So Shawn was in LA for a personal trip. He took his family to Disneyland. And then 00:09:28 - [ANGELA_MCMAHAN] Oh, cool. 00:09:29 - [SCOTT_WARNER] Said, hey. How would you feel about me just driving up to Shaper? Because they have servers there that we want we need to know. Like, you can't ship a server. You have to, like, take it apart and ship each part. And so he said, how would you feel about me driving up and getting some pictures of this thing? And then he's doing me a favor and going to the three PL and getting some pictures of the three PL. 00:09:50 - [ANGELA_MCMAHAN] Oh, cool. Oh, cool. 00:09:51 - [SCOTT_WARNER] Yeah. So it he is there today and some of tomorrow, I think. So if you need anything, let him know. Kate is also going. Casey Cavanaugh. Do you know him? I can't remember. 00:10:01 - [ANGELA_MCMAHAN] He was at the collab one of the collabs. Yeah. I met him. Mhmm. So 00:10:04 - [SCOTT_WARNER] he's going, I think, next 00:10:07 - [ANGELA_MCMAHAN] Okay. 00:10:08 - [SCOTT_WARNER] For, like, looking at the building for me. We're gonna go over the lease terms together. So if you need something from someone, I do have two people go. 00:10:15 - [ANGELA_MCMAHAN] Okay. 00:10:15 - [SCOTT_WARNER] So 00:10:16 - [ANGELA_MCMAHAN] I don't need anything. It was just funny. Zach was, like, reaching out to me about it. Was like, I don't know anything about it. So 00:10:22 - [SCOTT_WARNER] Yeah. Amity was on the hey. I got it working. Amity was on the fence on it, and and finally, I just said, look. It might save me a trip, and I could use that. So, you know, if we could send 00:10:35 - [ANGELA_MCMAHAN] that, that'd helpful. So That'd be good. That'd be good. Okay. Yeah. No. I don't need anything. And Shawn and I and Chip are meeting today to talk about the video equipment. Although Zach seems he's he's IMing me that it seems like he's hesitant to, like, give us this stuff. He's like, oh, you guys aren't doing sessions anymore. You guys don't need it. I'm like, no. No. No. We still want it. Like, what are you gonna do with it? It's I don't know. I I think he has some personal invest. Like, you know, I can understand. 00:11:05 - [SCOTT_WARNER] Yeah. Okay. I got invited to a different meeting. I thought maybe I'd Chip just sent me an invite, but it's not that one. So Oh, okay. Gotcha. But but, yeah, I I would say take whatever we can get because all of our equipment is not professional grade. And if you've noticed Shaper does everything at the height 00:11:24 - [ANGELA_MCMAHAN] Well, exactly. He's he's like okay. So I sent him our plan, which we still don't have alignment with HQ marketing, which is a different story. But he he said he's not surprised we're taping new sessions, which we're gonna end that. They're livestream. Right? Right. So so I assume all the livestreaming gear plus any kind of collaborative streaming, you know, is off the table. And I'm like, no. No. No. Like, he says, while we're losing our office in May, we'll still continue to find a way to broadcast shows, launch new content, etcetera. I thought, okay. Well, fine. Then we'll take the equipment in October. Like, whatever. 00:12:01 - [SCOTT_WARNER] I feel like he's, though, reacting a little bit. Yes. We still want it. Yes. We need it. 00:12:05 - [ANGELA_MCMAHAN] Yeah. I mean, fine. If it's a later day, that's fine. But we're not gonna, like, throw it away. So Yeah. 00:12:13 - [SCOTT_WARNER] Anyhoopt. Alrighty. That works. But yeah. So yeah. Shawn is there. So but yeah. Not not for anything big. So yeah. It's probably one of those things where and Shawn and I knew it. Like, if he's walking around there, people are gonna be whispering and wondering what the hell is going on. But it it honestly is just that he happened to be within a few hours of them. So you know? 00:12:33 - [ANGELA_MCMAHAN] Okay. 00:12:33 - [SCOTT_WARNER] Made sense. 00:12:34 - [ANGELA_MCMAHAN] Oh, how's the your whole IT single sign on situation with for me, I'm, you know, for the fog, but in general. 00:12:43 - [SCOTT_WARNER] Well, so Matt Howard is having a conversation with Bernd. So last night about 6PM I was at the office pretty late because I was waiting to hear about Kelly. So I was talking to Ronnie and Matt Howard because we're trying to figure out, like, the best way to go at it. So Matt Howard got kinda mad yesterday about an email that their IT department met, but now he's calling Bercow directly and gonna find out what this looks like because we we can't ping pong this back and forth for the next three years. That's just not gonna be effective. And we have a business plan, and we have to execute it. And so I'm gonna put together kind of a strategy thought and and kinda bring it to the ELT because I'm gonna need everyone kind of in our areas. So, like, you with maybe marketing or, you know, me through IT, Matt with Bernd, and and even Wolfgang, think was is gonna have to get involved. I mean, and I are to the point where we either separate and do our own stuff, but Shawn and I are like, man, that's that's a big, big decision. Like, you've got your website. You've got the the PIM. You've got, like, all these f u s Well, and and 00:13:51 - [ANGELA_MCMAHAN] remember we went down that road, and we said, well, hang on. If we do that, there's a whole connected tool situation. 00:13:56 - [SCOTT_WARNER] Right. Well, and that's kinda where Shawn and I are like, because I think that's where Matt's head is. And we're like, Matt, like, you can't just do that. Like, that has to be a multiyear strategy where we have time to build up our intervals. We need more staff. We I mean, that's a big, big deal. 00:14:12 - [ANGELA_MCMAHAN] And I need clarity. I mean, will the connected connectivity no longer work? Like, if that's what you guys have said this whole time, like, if you do that, then, you know, the connectivity won't work. 00:14:23 - [SCOTT_WARNER] Yeah. So that's that's kinda where we're at is is we need to make everybody understand the if we do this, this is what happens. If we do this, this is what happens. But also, I need Wolfgang or Birgit or somebody to tell their team to relax. Like, they're just so risk adverse and so scared of everything. It's like, I don't know. I mean, don't get me wrong. IT can be dangerous, but, like, it's not they act like I mean, hell, they, you know, they block us from copying and pasting on our phones and stuff. Like, these are these are silly, silly things that no other company in the world that I know does these things. So Yeah. 00:14:59 - [ANGELA_MCMAHAN] Okay. Okay. Alright. So you guys are still working through it. 00:15:01 - [SCOTT_WARNER] Yeah. We're trying to figure it out as fast as we can. But Matt Howard is directly involved and you know him. He doesn't he doesn't dilly dally much. So 00:15:11 - [ANGELA_MCMAHAN] Okay. Sounds good. And then the SMSC meeting, are you I don't know if you have thoughts on that, but just I think we need at least I need a product update. I have no idea what's going on on the product side. If we're delayed, when things are coming, yada yada yada. So I sent that proposal just for a email. 00:15:31 - [SCOTT_WARNER] No. I think it sounded I I saw your email yesterday, but didn't have a chance to really dig in it. Robert was a little dismissive. Is that the one he was dismissive of? Yeah. 00:15:40 - [ANGELA_MCMAHAN] Yeah. But him and I talked about it Okay. Also on Monday. 00:15:43 - [SCOTT_WARNER] Okay. So it to me, I think there's a huge value because one of the things that I don't really understand in my Mhmm. Wish, like, in in my expanded role is, like, I now need to know things like what sales is doing, what marketing is doing. I need to know what the plans are because Jon and Steve don't really have I'm not I don't know yet if they have the capability to make long term planning and decisions and things. So I wanna make sure you, Robert, and I are aligned on what the expectation is. I need to make sure I have the right staffing and stuff though. Mhmm. No. I'm a big fan of this. I think I need it to to at least help me understand how your guys' departments function when it's when it comes to something like logistics. So 00:16:26 - [ANGELA_MCMAHAN] Yeah. And and just so you know, our teams meet biweekly potentially, and they talk about a lot of the touch points. So Chip is a meeting led by Chip, but I know John's on it, Steve, yada yada. So maybe that could be something if you wanted to join and kind 00:16:41 - [SCOTT_WARNER] of see. What Chip sent me just now. So there's one today. 00:16:44 - [ANGELA_MCMAHAN] Oh, okay. Good. Well, there you go. So, yeah, you can kinda join and and see. So that's why I was like, okay. Our teams are already meeting, but we're what we are still missing is the whole product piece. Like, we we I feel like we went dark on that, and I have no I don't even have a sense. Like, is everything on time for the launch? I have no idea. Like, I don't even know what's happening. 00:17:02 - [SCOTT_WARNER] I think it's a great idea. I'm I look forward to 00:17:04 - [ANGELA_MCMAHAN] it. Okay. Okay. Alright. Well, then, yeah, you can respond there. So we'll go go from there. Perfect. Cool. Alright. Well, I hope everything goes well with Healy.
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