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00:00:00 - [VERA_RODEHUTSCORD] I don't really have a ton of new things. I have a quick update on the office remodel. We had Compass in last Thursday. They are working on a quote and everything. They sent us an updated drawing for the EXO. We do have the official approval from headquarter for the 75 k, so we do have some money to work with. I am hoping we can push Compass at around 60, which would leave us to 15 k kind of budget for additional furniture and everything. IT was asking if we could think about having card readers in front of the IT office, and it would probably even make sense to do it for both of the HR offices so we get away from the actual physical keys as everybody is supposed to wear their badge anyway. So I think that's a good idea. And Tena had On Guard out last Friday, and they were looking at options, and they are giving us a quote for that. So, hopefully, we can somehow fit that in the entire budget. If not, if it's not too much, maybe we can fit it around that. But I'm I'm still hoping just by looking at what Compass quoted us for the past job that we stay way below the 75 k, but this is why we ask for a little more to have a lot of room. So let's see what they come back with. Overall, it's just gonna be an additional wall at that window column in the current XO, and then we are gonna put a second wall into the IT office right where the server room currently the server room the the server corner thing currently stops. So IT would lose about three feet of office space, which is currently not utilized anyway because they use that for computers slash 00:02:07 - [SCOTT_WARNER] Yeah. 00:02:08 - [VERA_RODEHUTSCORD] Whatever storage. I hope that we can include a new overall cabinet for them where they can store their stuff a little cleaner and it's not everywhere, but for that I need them to kind of tell me what they what they really want. And I I don't wanna start thinking about that before we actually have the final drawings and everything from from Compass. 00:02:33 - [SCOTT_WARNER] Did you so you have talked to IT and so they know I I because I kept meaning to ask, have we talked to them about losing the space and all that and they're okay? Okay. 00:02:44 - [VERA_RODEHUTSCORD] Yes. I talked to Gage. Shawn is aware of it. I haven't discussed it with him yet. But overall, even though we now have Ryan in there as well, so we technically still need four desks, this shouldn't be an issue because we can just move everything a little closer to the current door. And when we have a new drywall in there, they can use the entire back wall space for closets, which should free up a lot of the space we're currently taking away with the with the very small under the desk drawers. So it they should be fine. There is plenty of room in there for four people in my opinion. Plus, they're usually not there at the same time anyway, which I know shouldn't be the thing that makes the final call, but I don't think we should forget about that either. 00:03:41 - [SCOTT_WARNER] So Yeah. For sure. 00:03:43 - [VERA_RODEHUTSCORD] And Gage said he doesn't really care as long as we find a good storage solution overall. So yeah. We're hoping to get at least a rough estimate this week, and then Compass is able to start within the next two weeks. So we can get this done very soon as soon as we have everything signed. That's awesome. Okay. Yes. But I wanna wait for what they come back with in the drawings and everything, and then I can run you through everything, and then we can pitch it to Amity. 00:04:19 - [SCOTT_WARNER] Awesome. Very good. We're almost there. 00:04:22 - [VERA_RODEHUTSCORD] Yes. Finally. And then well, other open topics on our list are IMM and April travel plans. I mean, we already kind of talked about April. Again, just let me know. For the IMM, I will probably book my flights tonight. Yeah. So I just have that off my list. Again, I I am planning on flying into a different airport in Germany and then flying back from Stuttgart because I wanna visit my I wanna visit my brother's prior to the IMM, the weekend prior to the IMM. And for that, I'm either flying into Berlin or Leipzig. And then I will just travel by train on Monday morning because we are not meeting until Monday night. So that should work out pretty easy, but then I fly home from Stuttgart. Okay. It doesn't bring the cost up. I I compared it. So I I'm not too worried as long as you are. 00:05:30 - [SCOTT_WARNER] Nope. I'm totally fine with that. I think that makes sense. 00:05:33 - [VERA_RODEHUTSCORD] Okay. Yeah. And then the other open topics on the list are the Canadian fleet handbook. Again, I haven't introduced Tanner to the entire fleet topic yet. He did complete his OSHA 30 last week, which is good. You did tell me that? So he finally he pushed that through. And on Monday, we have his thirty day review. And after that, I will just hand off my keys to him, and I will enter him as the official contacts and everything for the for the emergency. 00:06:17 - [SCOTT_WARNER] The contactor in there? 00:06:18 - [VERA_RODEHUTSCORD] Yeah. Sorry. I just got an update on the coffee machine, which I was waiting for for a long time, actually. And then he should be all set. I will then kind of talk with him about what he should focus on in his next thirty days. But overall, I think he's doing very well. I just think we have to find a rhythm of tracking his to dos, and I hope he is not getting too caught up with all the new side quests that now everybody is kind of throwing at him because they know he's a new person in the role, and they are trying their best to squeeze as much out of that as possible. 00:07:01 - [SCOTT_WARNER] That's the favorite thing. Right? 00:07:03 - [VERA_RODEHUTSCORD] And he's just so kind. So I think it's I don't know if he can say no already. So yeah. So I that's something that I need to work on maybe to provide a little more guidance Okay. Towards him. But so far so good. 00:07:24 - [SCOTT_WARNER] Awesome. 00:07:26 - [VERA_RODEHUTSCORD] I do have my my second coaching with Brandon on Thursday. I'm excited about that. I'm looking forward to going through the Ellie test with him. 00:07:38 - [SCOTT_WARNER] Oh, so remind me. So you took the test. Right? 00:07:41 - [VERA_RODEHUTSCORD] Yes. I took the test, and now he's kind of walking me through the results, which I haven't seen yet. So let's see. But it was one of those I have taken two similar tests in the past, and I get annoyed by the questions very, very quickly, especially because those tests in the end repeat questions in a different way of asking to kind of double check if you are still kind of Yeah. Staying true to your to your answer. And for many of those, it was really hard to give, like, a definite answer, and I know that this is kind of the challenge about those. But, yeah, I took it on Saturday because I just wanted to get it off the list. Let's see what he comes back with. 00:08:25 - [SCOTT_WARNER] How long did that take you to do? 00:08:28 - [VERA_RODEHUTSCORD] Not too long. I would say, like, ten minutes maybe. 00:08:32 - [SCOTT_WARNER] Long. I could remember for sure. But 00:08:34 - [VERA_RODEHUTSCORD] My main challenge was actually that I I had to translate a few of the questions because I wasn't sure if I really understand them right because some of the wording was so highly specific that I that I wasn't sure if I if I understood it. So DeepL was my best friend through the through the assessment. 00:08:56 - [SCOTT_WARNER] Gotcha. Yeah. You once you get yours, we'll have to look and see because what it does is, like, measures your energy levels. And it won't make sense if I would show you, but it won't make sense until you see yours and he walks you through it, but then we can kinda it'd be I mean, it by all means, if yours is personal, don't share it. But I'll show I'll show mine just because I wanna see kinda what 00:09:15 - [VERA_RODEHUTSCORD] you No. I I I honestly and I mean, I I've talked a lot to Lisa about that too. I think it doesn't have to be this kind of test, but it's similar to those disc tests, for example, or whatever, especially in Teams. It's really good to to know your team members better through that to 00:09:32 - [SCOTT_WARNER] That's how I can do. It kinda gives you a feel of how to work with someone and, you know, things like that. 00:09:38 - [VERA_RODEHUTSCORD] But for some of those questions, I was like, I wanted to answer them differently, but then I was like, if I answer no, he's probably gonna call the police because they think I'm I don't know. My life is threatened or I'm I don't know. Like, that was like, do you see a purpose in life? And I 00:09:55 - [VERA_RODEHUTSCORD] was like, what? I'm I'm way too realistic for those questions. Yeah. 00:10:01 - [SCOTT_WARNER] No. That's hilarious. 00:10:02 - [VERA_RODEHUTSCORD] Then if you answer no Yeah. I mean, then then he might interpret it as, I don't know, I'm a depressive old grandma that is done with life. Like, I don't know. It was that's probably why I struggle so bad. 00:10:18 - [SCOTT_WARNER] Put her off the pasture. She's done. 00:10:20 - [VERA_RODEHUTSCORD] Yes. So I tried to be optimistic without faking my answers. Let's see how well that worked. 00:10:29 - [SCOTT_WARNER] Cool. 00:10:32 - [VERA_RODEHUTSCORD] Yes. And then we did have the RISE KPI call yesterday with headquarter. It was so odd. Oh my gosh. I wish you could have been there. It was Katharina from headquarter who doesn't speak very well English. It was Matt, it was Amity, and it was Clint. I did share the KPIs in advance with the group that Clint and I kind of have discussed on Friday because I didn't just wanna stumble into the meeting without any preparation, which was good in the end because she was just like, so today, we define KPIs. Let's go. Ah. And I imagine if you have a group that has no clue where they're going, this could be a very interesting call. But then I kind of pitched what we had, and it was so odd because I I shared it on Friday with Amity and Matt, and I cc'd Clint. That oh, yeah. That was what I asked you. Like, should I cc him? Yes or no? And then Amity got back to me, and she said, yeah. I just talked to him. Just include him and forward the meeting on Monday to him. Then nobody responded until Monday morning. No. Sunday. Sunday, Matt responded, and he was like, those look fine. Has Robert seen those? And then I was like, no. He has not. We based those KPIs off our committed scorecard and OKR results. 00:12:12 - [SCOTT_WARNER] Yeah. 00:12:13 - [VERA_RODEHUTSCORD] And then he was like, no. He has to see them. We shouldn't publish them without including the people that will be affected by those KPIs where I really had to hold back a a mean comment because I was like, well, but we all committed to it. So why why do I have to double check with everybody again if we really wanna do that? So I had to schedule a really short notice meeting with Robert, and, of course, he had completely different ideas than Clint. So we kind of spontaneously threw everything together, and then I was in that meeting and had to had to pitch a compromise of of the different KPIs that we have come up with. And then we, in the end, had, like, four KPIs, that we discussed in the call. And then suddenly, Katarina was like, yes. And then, of course, net sales too has to be in it too because wants to have that from a controlling perspective. Well, I was like, so if actually most of the KPIs are already set from a headquarter perspective, why don't you just give us the KPIs that you wanna see? 00:13:23 - [SCOTT_WARNER] For there. Yeah. 00:13:24 - [VERA_RODEHUTSCORD] Yes. So I I was already a little bit annoyed, and I I I I don't know. I couldn't hold it back. So I was like, okay. Can we challenge that KPI? Because we do track that in multiple other purposes already. We are currently being limited to three to four KPIs for our Boost North America initiative. So why should we waste one of those three to four KPIs for a net sales two number that we track and report to headquarter anyway? Why do we have to waste a KPI in this context? And then it got, like, really quiet in the call, and Katrina didn't say anything. And then and then Matt was like, yeah. I I actually agree. I I just didn't know if we had the courage to to to how did you say it? 00:14:20 - [SCOTT_WARNER] Wait. Matt said this? 00:14:21 - [VERA_RODEHUTSCORD] Yes. If we had the courage to challenge that if headquarter if headquarter wants to have that. And then I was like, and that's where it got, like, really odd. And then I I was like, oh, okay. So in the end, it was really funny. I don't know if Katharina noticed that I understand German, but she commented, like, on the KPIs in German, but it was, like, really unprofessional, and she had, like, behind some KPIs. She wrote something like, translated like, it makes my stomach hurt if I look at it. Something like 00:14:55 - [SCOTT_WARNER] yes. So it it it it was a really odd call. And then, of course, we 00:15:04 - [VERA_RODEHUTSCORD] were earlier we were done a little earlier because we kind of had the KPIs in place already. And then I was like, so what are what are the next steps, and who is now gonna do the the final decision on if we include those KPIs or not? And then she was like, well, this is gonna be forwarded to the board, and then the board is gonna decide about those KPIs. Well, I was like, the board? And I I found that super weird. And then they don't really have a timeline for that either, so I'm not sure what KPIs they're gonna come back with, but it I don't know. And then there was this weird thing between Matt and Clint again where I was like, y'all cool with each other or not? Because Matt kept asking Clint like, so Clint, have you figured out a way to track the market share? But in a, like, really 00:16:00 - [SCOTT_WARNER] Like aggressive or something? 00:16:02 - [VERA_RODEHUTSCORD] Yes. Aggressive way. And I don't know. It's just honestly, this constellation is probably my biggest challenge for a very long time because I just don't know how to deal with it. I don't know how the two of them operate with each other, if they're good or not. Yeah. And I don't know who is actually in charge for that because, technically, Clint is the owner, so he should make those calls. But then I have to include Amity and Matt on every decision we make. Amity doesn't say anything, which I don't blame her for. It's it's it's shouldn't be her drop. And Matt is just kind of throwing in a fit if he it's it's just it's I don't know. It's it's a interesting situation. 00:16:49 - [SCOTT_WARNER] So do and this is just asking your opinion. I won't obviously tell a soul, but, like, do you think Matt's challenging Clint to try to induce growth or thought, or do you think it is it to alpha men because Clint's not an alpha guy necessarily, but but Matt Howard very much is is is do you think he's, like, making sure Clint knows he's still boss? Or, like, what was your impression? 00:17:10 - [VERA_RODEHUTSCORD] I don't know. I don't feel like they are I don't feel like Clint is pushing it at all. He he has been very quiet through all this, but then he never really talks about that or his new role. And we have had multiple call multiple calls already now about this entire KPI topic, the balanced scorecard. Last Friday, he introduced me to the business plan and all those thoughts behind that. And every time I try to kind of get an answer for him, like, what his role now is and what his authorities are and what he like, what his position is within this entire context, but he's always kind of dancing around that. And then in every interaction the two of them have, Matt is just giving very bitty questions or answers. Bitty, that's probably a very German translation. Technical, like, technical, 00:18:12 - [SCOTT_WARNER] you mean? Or 00:18:13 - [VERA_RODEHUTSCORD] No. More like, yeah, probably a little aggressive. I don't know. 00:18:18 - [SCOTT_WARNER] It sounds aggressive to me, but I wasn't there. For me, it's hard to read into it. You know? So 00:18:26 - [VERA_RODEHUTSCORD] But then I don't know. Maybe that's just me reading too much in between the lines, but I I usually have a good feeling for those things. So in this case, I'm I'm just really like, I don't know. Just leave me out of it. 00:18:40 - [SCOTT_WARNER] Yeah. I feel like you're getting pulled into some crap. So 00:18:43 - [VERA_RODEHUTSCORD] Just just just tell me who makes the call, and that's the person I will address that to. But don't put me in the spot and let me ask Amity every time if who can who am I allowed to include in a call or not? 00:18:56 - [SCOTT_WARNER] Who's the big weight here so that we get it. You know? 00:19:00 - [VERA_RODEHUTSCORD] And then Sandro so I talked to Sandro today who is our OKR consultant in Germany, and he then said that next week he has the OKR review with all the all the call makers, basically. And there he said Matt is in that call, and then he was like, and and maybe Clint is gonna be involved too. But then I was like, yeah. But you you put Clint as the initiative owner, so I'm I don't know. I am am fine with just entering the data at that point at at this point. Just just let me let just let me enter the data and y'all y'all play the big games. 00:19:45 - [SCOTT_WARNER] That's I I feel bad for you, but also I mean, sometimes it's good to see all the political machinations behind the scene, but I feel bad in your position just because you're kinda new to the role and you're like, what the hell, guys? Just get your shit together. 00:20:01 - [VERA_RODEHUTSCORD] I mean, I I really don't care. I it's it's entertaining, to be honest, but I just don't wanna step on on anybody's feet. And I've especially Matt, it's very hard to to how do you translate that? I don't know how to deal with him yet. He is very unpredictable, and I don't really know his role in all of this yet because until now, it feels like we are living in the wild, wild West, and there are no boundaries to anything. So I'm and this, on the other hand, doesn't match my first impression about him and his leadership style, which is probably why I'm so so confused with him. 00:20:45 - [SCOTT_WARNER] So Yeah. True. 00:20:47 - [VERA_RODEHUTSCORD] But it is how it is. He's not my boss, luckily. I have a good one. 00:20:52 - [SCOTT_WARNER] I I find him to be contrary. Meaning, some days he's great, some days he's terrible. He never you never know which one you're gonna get, and sometimes he's just an asshole to be an asshole, but sometimes he's the nicest guy you can run into. And it's like, I don't know. I just wish I like consistency. So Mhmm. I think that's where I get really challenged there. So 00:21:16 - [VERA_RODEHUTSCORD] But how how does he feel about everything that is going on? I feel like there are a ton of fires burning on every kind of end right now, and people are doing a good job of keeping them maintained, but we never really put them out. But I feel like there is no real centralized guidance coming from a point showing showing directions we should take. So I wonder what his take on all that is or the role overall or if he's just kind of holding it to the basics being the interim CEO and trying not to get pulled into everything too much. 00:21:52 - [SCOTT_WARNER] I think that's an interesting question that I don't know that honestly. I I feel like he is definitely writing a middle line, I guess, is is how I'd say it. He he gets involved when it's something interesting to him, and he doesn't wanna be involved when it's not something interesting to him. He makes snap judgment calls without understanding the full scope of the problem. I personally have trouble with that style of leadership. I either want you to tell me what you want or stay the hell out of it. And I really don't care which. Just one of the two. And he can he's an in betweener. You know, I'll give Amity credit where it's due. When she's involved, she's involved. And when she's not, she's not. You know? And that's fine. So I I just get frustrated with Matt because it's like, sometimes I think it's my call. I make a call. And then I find out, oh, no. He's got an opinion. He's gonna make the call. And then it's like, I just wasted weeks, months, days, whatever of work, and that gets a little frustrating for me. So 00:22:58 - [VERA_RODEHUTSCORD] yeah. Are they making any other plans with finding a new CEO? 00:23:06 - [SCOTT_WARNER] Oh, here? Mhmm. No. What the last I heard was Matt is enjoying the role, plans to keep it for a while while we figure shit out. What I heard him say, he did not say out loud. So what I heard him say was, he's evaluating the leadership of the team that he has to see what happens. The only thing I'll tell you that your door shut and everything. Right? No one can hear? Oh, you can Yeah. 00:23:33 - [VERA_RODEHUTSCORD] And I I'm I'm I always I 00:23:36 - [SCOTT_WARNER] always check. So he is not thrilled with Angela. And I I do I think they're back to looking at possibly making a change there. She Matt try you know, especially with, like, the AdaptDx project and just watching how she focuses on the wrong things, and he just said he's like, she just isn't where I want her to be. She's very focused on, you know like, we spend an inordinate amount of time on, like, fan shop and shit like that instead of things that are actually marketing our materials and selling products. Like, who cares if we have a new T shirt? Like, that's great. Our fans are gonna buy that anyway. You don't need to market it. You know? 00:24:22 - [VERA_RODEHUTSCORD] Mhmm. 00:24:22 - [SCOTT_WARNER] So, like, I met with John Buck yesterday. That's the second meeting we've had. I love that guy. He's super smart. Oh, my son. I just heard a noise. Sound like something crashed. He's super smart, has has really good ideas of what to do in the future. He came to me and said, so tell me all the problems you know about and, like, what kind of issues are hiding that I don't see and you know? And then he told me, like, he's got all these ideas of, like, we could do this and we could do this and we could do this and we could and it was just really nice to hear, like, someone thinking outside the box and and really excited about it. But Angela likes to control it as you've seen down to the letter, and I think that's just not gonna work. So 00:25:09 - [VERA_RODEHUTSCORD] but Yeah. She's 00:25:10 - [SCOTT_WARNER] They're gonna be fair, and they're gonna tell her many months in advance. They're gonna pick a day and say, you know, hey. Here's a date, but, you know, we'd love to keep working with you up until that date. If you find something sooner, great. But by that date, you should plan for something else kinda thing. So 00:25:27 - [VERA_RODEHUTSCORD] I wonder how she's gonna take that. But maybe that is maybe she's feeling it, and that's why she's, like, holding everything so tight. I don't know. 00:25:41 - [SCOTT_WARNER] Yeah. I don't know. I 00:25:43 - [VERA_RODEHUTSCORD] And for sure, that was the reason why she didn't consider Matt as well. Yeah. Matt partner. So 00:25:50 - [SCOTT_WARNER] I think that I mean, definitely, her issue is is one of too tight of control. I don't think it has anything to do with this because she's just always been that way. I mean, we tried many times to help her, like, hey. What about this or what about that? And she just doesn't really care. It you know, she's kinda got her view and and that's it. So I don't know. I don't mind Angela, but she is I I have to admit, she's singularly focused on things that sometimes I'm like, why why are why are we focused on that? But I don't know. I'm also as I told John, I'm not a marketing guy at all. So for me, I don't know what the right thing to do is. I know what I think is cool. Like, what Shapr does on digital marketing is cool, but I couldn't tell you whether that sells more tools or not because clearly they didn't do something. Right? So Yeah. So anyway but we'll see. 00:26:42 - [VERA_RODEHUTSCORD] And yes. He's he's great, and he he brings in a ton of experience from from the from the online marketing stuff he did before and, like, all the the magazines and the newspapers and whatever. So I think he's really, really good about that and passionate for sure. 00:26:59 - [SCOTT_WARNER] He he's got great ideas, least, right, which is what I wanna see. I I don't I know how I had Shawn in on the interview. So he gave John the the thumbs up on technical. What I don't know is where's Angela's head on all that stuff. Like, is she excited about doing those things? If so, she never talks about it. So it's just really weird to me to see kinda what's going on there and what the long term plan is. So 00:27:38 - [VERA_RODEHUTSCORD] Interesting. 00:27:38 - [SCOTT_WARNER] I don't personally have a problem with Angela, but I I I can't disagree when Matt says the things he says because I'm like, you're not really wrong. 00:27:47 - [VERA_RODEHUTSCORD] She has asked me three times when I'm gonna share the overall OKR picture for the rest of the company. And I'm like, why why do you care? You were the only one that didn't wanna participate in the entire process, and you wanted to stick to your own goals without kind of going through the workshop things and everything. So we have the same information for every department, but she's so focused on getting the information for the rest of the company, which I find very interesting. So 00:28:19 - [SCOTT_WARNER] That is interesting to kinda see. 00:28:21 - [VERA_RODEHUTSCORD] Speaking about 00:28:22 - [SCOTT_WARNER] You're thinking 00:28:22 - [VERA_RODEHUTSCORD] being focused on things that that you might wanna invest your time elsewhere. For sure. 00:28:34 - [SCOTT_WARNER] What okay. 00:28:39 - [VERA_RODEHUTSCORD] Speaking about OKRs, KPIs, I did enter them in the moon camp. I am currently gathering some of the status update things. So, for example, where are we standing in regards of service grad over the first two months? What's going on with the marketing things? Because we do have to enter, a first status update in the Mooncamp system by the end of this week. So this is done. And then once I have that completed, I wanna get back to our own scorecard and the tracking for the first two months. So either I'm gonna just use the database on the scorecard thing that you put together and just have every data owner and enter the first two months metrics. Mhmm. Or I'm gonna find some kind of oh my gosh. Did you hear that? No. So for a few weeks, there has been a motorcycle, which goes by once or twice a day, and it is the loudest thing on earth. And the person obviously thinks he is the king of the world who are riding on that thing, and it is so loud. It is louder than those really, really loud trucks that sometimes make those bam, bam, bam, bam noises when they when they slow down going to the intersection up front at 32. Okay. Is there Never mind. 00:30:21 - [SCOTT_WARNER] It's not Tanner's motorcycle, is it? 00:30:23 - [VERA_RODEHUTSCORD] No. It's not. 00:30:25 - [SCOTT_WARNER] I was like, that'd be hilarious. 00:30:27 - [VERA_RODEHUTSCORD] That would be so funny, but I don't think he's that type of motorcycle rider. 00:30:33 - [SCOTT_WARNER] I actually, I meant to look for his bike yesterday, and I did I forgot to. So 00:30:38 - [VERA_RODEHUTSCORD] I'm not a huge Harley Davidson fan. 00:30:41 - [SCOTT_WARNER] Is that what he has? A Harley? Yeah. 00:30:47 - [VERA_RODEHUTSCORD] Yes. But I am planning on kind of requesting those information by next week so we at least have a first round of things. I'm just I am and we talked about that. I am still struggling with not having a perfect solution yet, and I don't wanna push something out. And then next week next month, it's gonna look different again because I changed my mind. And then the ones after that, it might be it might look different again because we just do some optimization. But I guess I just have to get used to that thought and get things out so we can start moving and working with the data. I just hate confusing people with different interfaces because I am a person that doesn't like that. 00:31:31 - [SCOTT_WARNER] Yeah. 00:31:32 - [VERA_RODEHUTSCORD] So but, yes, I know that giving the time and the lack of experience all of us have in that area, I'm probably not gonna come up with a perfect solution overnight. And 00:31:45 - [SCOTT_WARNER] That's the only thing is is I think over time, it may adapt just because it needs to. But 00:31:51 - [VERA_RODEHUTSCORD] Yeah. 00:31:54 - [SCOTT_WARNER] But I'm with you. I'm a perfectionist, so I don't know. It's hard. 00:31:59 - [VERA_RODEHUTSCORD] But headquarter hasn't figured that out either, which made me feel a little better. They have no idea how they're actually gonna work with those KPIs and how they're gonna put the balance scorecard together. So it makes me feel less less unperfect. And I am gonna send out all the invitations for the first check ins and everything. I have added a calendar portion to the metrics scorecard where we are tracking everything on a super high level. So I just have throughout the year, like, some kind of calendar overview when we do what, and I'm just adding the weeks in there that I'm planning on doing the checkups, the check ins, the workshops before every quarter. So that should give everybody a better overview. And I wanna pitch that to Amity on Thursday as well because we're having a quick update call on this entire metric thing just to have her alignment that this year we will start in November already defining corporate goals for next year. So we have December to actually define department goals for next year so that in the January, we are actually set and can kick off the year with everything we did over the past two months already. So we are not losing any time, and people can kind of adapt their their schedule for the year to the goals and everything. But I wanna have her commitment for that, so I wanna show it to her. 00:33:43 - [SCOTT_WARNER] Okay. I think that works. Have have you meeting as much lately or not as much? 00:33:49 - [VERA_RODEHUTSCORD] With Amity? Yeah. Because they just Not at all. She lost 00:33:53 - [SCOTT_WARNER] your name every day, but now I don't hear anything, so I was curious. So 00:33:57 - [VERA_RODEHUTSCORD] No. It it's like I don't know if she was just super busy elsewhere or if she kind of realized that I'm maybe not as involved in many of the things as she was hoping for or as she thought it would be. But the the interest and updates dropped rapidly, but I think she was just super slammed with everything too. And then it seems like she has been sick sick for for weeks. And, like, yesterday when I saw her in the office, I felt so pitiful for her because she just looked awful. 00:34:31 - [SCOTT_WARNER] Was she bad? I didn't I don't think I ever actually saw her. So 00:34:35 - [VERA_RODEHUTSCORD] Yeah. And she's still, like, sneezing all the time, and I don't know. I think I haven't seen her healthy in months. 00:34:44 - [SCOTT_WARNER] Yeah. I knew every time I talked to her, I'm like, you sound like crap. Mhmm. I'm such a good employee. You sound terrible. 00:34:56 - [VERA_RODEHUTSCORD] Yep. That's on my end. 00:34:59 - [SCOTT_WARNER] Awesome. I don't think I really had anything. We talked about travel, which I'll confirm by this afternoon once I get a chance to look at everything. 00:35:09 - [VERA_RODEHUTSCORD] So what's what is your like, because we had to rush through it so much, what is your gut saying? Like, are you saying we should just push the entire trip to later this year because you are not first, you're probably not gonna be able to join, and then IT is just not in the right position for that yet? Or what? 00:35:33 - [SCOTT_WARNER] So my gut says don't delay it because every time I delay it, it gets canceled because of budget. I but I but, yes, what you just said is I'm worried that Shawn specifically and and even Gage are just both so toast with what's going on that they they don't have adequate energy to push for this, and it's important that we get this right the first time. Like, we cannot mess this up. So I I just have some concerns that April would be a time that we could even push it. And I actually don't know if, we have the information we need to to to do what we said how do how do I say this? I don't know if we could adequately sell what we wanna sell. Okay? So this idea, I don't know that we have enough of the details to work it out. Like, we could certainly communicate, like, the overall idea, the thoughts, and stuff like that, but I just have some concerns if we wouldn't maybe make things worse if we don't if we don't have a really good idea going in. Because burned burned is being a good partner, and I wanna be a good partner. But, you know, what does what does good partner look like? Well, for me, it means we have to have part of the plan in place of what we think we can do in support. And right now, I don't know that we have that. So 00:37:04 - [VERA_RODEHUTSCORD] Yeah. Don't you think that it would help to meet in person even just to even the the waves that have existed in the past to just kind of so everybody at least has a a more human connection and not just we have never seen each other. We know each other via Teams, and this this obviously causes a lot of tensions. And to kick that off maybe with a less intense topic than just jumping right into this without having really had any time to connect before. 00:37:52 - [SCOTT_WARNER] That's kinda so that's kinda where my head's at as well is is that the the real reason we're going isn't to create the fix because that won't happen. The real reason we're going is to get in, relationships built and shake hands and maybe have a beer and all those other things that that create the relationship. And so so I do think it's it's we're in kind of a weird spot where I can't decide enough to at least go shake hands and and not look like okay. Here's the real problem. We don't think that most of our HQ peers respect us as an IT team. 00:38:32 - [VERA_RODEHUTSCORD] Mhmm. 00:38:33 - [SCOTT_WARNER] So if we go over there, I think there will be a level of expectation from them that we know what we want and what we're asking for, and that's where I don't think we actually know enough yet. I mean, can can we go in there and spitball it and do a good job? Probably, but I don't know that that that it would be enough. And and then if we do it that way, are we letting Adapt X get sideways on us? And that's another thing that would give us a black eye, and I don't you know, so we're just trying to be careful with that. So 00:39:06 - [VERA_RODEHUTSCORD] Yeah. That makes sense. But there we are at the perfect solution issue again. Right? I mean, I don't even know if it would be good to start with a huge thing like that right from the beginning. And if if the if the main goal is to build bridges, then going over there, introducing them to the scope of work that the IT team over here is actually managing and the just the the day to day things to kind of hopefully help them realize what big of an organization this has actually become over the past few years and why we are doing certain things in the way we're doing it just because there is a lot of headquarter pressure on us as well, and we just need more and more support going forward as to meet those goals, to meet those expectations, to to just stay operable, wouldn't that be a smoother start to all of this rather than going over there being like, here we are and we want this. 00:40:07 - [SCOTT_WARNER] Yeah. 00:40:08 - [VERA_RODEHUTSCORD] Here you 00:40:08 - [SCOTT_WARNER] go. No. I I think you're right. I I really do think you're right. I think the problem for me is is I really want two trips, and I don't think they're gonna give them to us. Because I want the one where we say hi, and I want the one where we sit down and actually work out a a detailed plan together collaboratively. 00:40:26 - [VERA_RODEHUTSCORD] Couldn't we couldn't we do one of the trips and then some of them do the other so they actually see what's going on over here? I mean, wasn't that always one of the issues that you brought up that you feel like they have no idea what's actually going on over here because they have just never seen it? 00:40:43 - [SCOTT_WARNER] Yeah. Two of the guys will not fly to The US. So that's the real challenge. So Matthias Freitag and Thomas Fernickel will not fly. 00:40:51 - [VERA_RODEHUTSCORD] Because they are they have they are scared of flying or they don't like The US? 00:40:55 - [SCOTT_WARNER] No. I think it's the flying piece because it's been ever since I started here. So 00:41:00 - [VERA_RODEHUTSCORD] Okay. Are they key? 00:41:03 - [SCOTT_WARNER] They're one is the one is the problem for sure, and the other one can he's the boss of one of the other problems. Now Bernd is the ultimate decision caller, but we have now learned that Bernd doesn't really drive. He's not an IT guy. He's basically a project manager who's managing the process, You know? I guess, is how I look at it. So 00:41:26 - [VERA_RODEHUTSCORD] Yeah. Which is fine from a headquarter perspective considering how many different topics he's managing. So I guess it might it makes sense. 00:41:35 - [SCOTT_WARNER] Yeah. So I don't know. Like I said, it's not a done deal yet. I wanna talk to Amity about it and see kinda where it heads at. But Yeah. To be kind to gauge and Sean. I gauge his damn near burnout. Like, you can just see it if you look at him. And Sean, I think, is starting to feel a bit used or whipped, you know, like a whipping boy kind of thing. It's like he you know, he's kind of the guy of his own creation. Right? Like, he really jumped into this Adaptex thing and went both feet in and trying to create plans. And realistically, a lot of that was supposed to be on Casey. Well, Shawn did it all, and Shawn's got a very strict idea of how he wants it done. I don't really care who does it. I didn't have time to go out there and make a plan, so I kinda have to rely on Pascal, Sean, and Casey who all three went out there to give me an idea. So, you know, I don't know. That I think that's the other really challenging part is Adaptex is such a dumpster fire that I really want nothing to deal with, but yet somehow it's still kind of my problem. So 00:42:39 - [VERA_RODEHUTSCORD] I honestly, I think Shawn shouldn't have invested so much time in that considering the capacity that already exist on his end and just kind of listening to previous conversations, I don't think he should and that's just my opinion, and I'm I'm I'm just sharing it very openly. I don't think he should be investing so much time in those things. That's like, most of that isn't any of his business anyway, and he is being a project manager for not being a project manager. I don't think I 00:43:13 - [SCOTT_WARNER] told you this, but we tried to Casey and I tried to get rid of Michael and Amity won't let us, which kinda makes sense. 00:43:20 - [VERA_RODEHUTSCORD] That's okay, but Shawn shouldn't be the new Michael. 00:43:24 - [SCOTT_WARNER] Nope. 00:43:26 - [VERA_RODEHUTSCORD] So and I think this is just gonna bite everybody later on because the whole the the entire company needs Shawn to move our internal goals and not to focus on saving the world. 00:43:42 - [SCOTT_WARNER] That's part of what my meeting with Amity is about is who who has responsibility for DOPdex? And if it's not me or my department, then I'm gonna tell Shawn to back off of it. If it is somehow my responsibility or or Amity's and therefore mine, then I have to be more careful and and make it a more a more nuanced decision such as getting a download from Sean and having someone like maybe John go out there and handle the transportation piece as somebody who does transportation. You know? Pascal in charge of repair stuff. Like, yeah, why is why is an IT guy coming up with a transportation plan and doing all that? Right? So Yeah. Anyway, I'll let you know after I talk to anybody. And if you're not if you're green when we call, I may pull you into it, but I we'll see. I don't I don't know which direction she's gonna go. So and we don't even 00:44:33 - [VERA_RODEHUTSCORD] Well, I 00:44:34 - [SCOTT_WARNER] just said she'd call me later. And I said, you know, just kinda give me a heads up because I may be traveling or something. So and I was told earlier today that I don't have a meeting on my calendar, so I don't know what that is either. 00:44:49 - [VERA_RODEHUTSCORD] From Amity? 00:44:50 - [SCOTT_WARNER] No. From Navan. Do you were you you weren't on that meeting, were you? 00:44:54 - [VERA_RODEHUTSCORD] No. 00:44:57 - [SCOTT_WARNER] Okay. Well, I'm gonna ignore it then. Okay. Real quick because I know we're out of time. But so, Verint, working okay for you? 00:45:08 - [VERA_RODEHUTSCORD] Oh, yes, Verint. Yes. Definitely. So I I feel like it's a little slower, but maybe 00:45:17 - [SCOTT_WARNER] I didn't answer it because I wanted to explain it, but it it is slower. I need to change the order of a few things, but I wanted to ask your opinion. So do you have anything, like, that is a private meeting that you could show me real quick that I could walk you through something real quick? 00:45:34 - [VERA_RODEHUTSCORD] Oh, yeah. We can 00:45:35 - [SCOTT_WARNER] Do have a hard stop at two or no? 00:45:37 - [VERA_RODEHUTSCORD] No. That's fine. 00:45:38 - [SCOTT_WARNER] Okay.
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