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00:00:00 - [SCOTT_WARNER] Dude, can we figure out how to get a 00:00:04 - [SCOTT_WARNER] bigger picture? 00:00:06 - [SHAWN_REMICK] Because I'm ready to buy. 00:00:08 - [SCOTT_WARNER] We gotta figure out how to 00:00:11 - [SHAWN_REMICK] get them liquidated so we just get them. That's a mess. Has that like, outside of me bringing up things, have you felt like that's gotten to be a bigger mess above you? 00:00:26 - [SCOTT_WARNER] Oh, yeah. Every meeting I'm in, people are just like, what the fuck's going on? 00:00:34 - [SHAWN_REMICK] Is Amity worried about this? 00:00:35 - [SCOTT_WARNER] Yes. She wants out of it so bad. 00:00:40 - [SHAWN_REMICK] That's interesting. I'm worried about when she's going sideways, I wanna dig in. That's just 00:00:45 - [SCOTT_WARNER] my brain. She's an avoider. And I don't mean that as bad as you know? I mean, it's just different people have different we're problem solvers. We like to do 00:00:55 - [SCOTT_WARNER] it. Mhmm. 00:00:56 - [SCOTT_WARNER] She likes to do her job and call it there. So 00:01:01 - [SHAWN_REMICK] It's like it's the shit show's coming our way. 00:01:05 - [SCOTT_WARNER] I think it's worse than people realize. I think you, myself, Angela seems to kinda get it. There's only a few people I think who appreciate the level of shit show that's on its way. 00:01:15 - [SHAWN_REMICK] I think the the shit show could be fixed if you would just remove the CEOs and put somebody in. 00:01:21 - [SCOTT_WARNER] Get real project management would help too. 00:01:25 - [SHAWN_REMICK] Alright. Stop burning. 00:01:26 - [SCOTT_WARNER] Where are 00:01:27 - [SHAWN_REMICK] you at on that? I don't know, dude. What are gonna do? 00:01:29 - [SCOTT_WARNER] I kinda forgot it was a thing until I don't know what I was doing. I was reading through your stuff, and I was like, shit. That's this Friday. Yeah. His request is probably reasonable if I wasn't mad. 00:01:44 - [SHAWN_REMICK] I think the access is unreasonable. If they wanna go through stuff, I'm happy to share stuff. If they want some screenshots, but if we have three we have three people who log in to that, they're asking for almost as many users. Alright. Here's my proposal. Let's send them some screenshots of how many users, how many emails, what we use it for, and what it would take to change it, and basically tell him there's it would be silly to buy them licenses. It would be as many licenses we currently have. 00:02:13 - [SCOTT_WARNER] So you every user has to have a license? I don't I don't know Azure as well. 00:02:17 - [SHAWN_REMICK] Mhmm. Yeah. You can't have a read only user without. Well, I guess I need to validate that. But because I thought you could 00:02:27 - [SCOTT_WARNER] have a user and just not assign licenses in for Azure management itself. I guess I thought that part was free. 00:02:36 - [SHAWN_REMICK] I'll research, but I think you have to you're gonna log in and do things, and you have no license. I mean, let's settle this easily. I'll just try to add you real quick as an administrator. Well, I know that I can't add you as administrator if you want an email. You're gonna have an email to get a code. 00:02:57 - [SCOTT_WARNER] So I've been able to create users just using the on Microsoft email that comes with the tenant. 00:03:03 - [SHAWN_REMICK] Well, we have that as well. But, again, the the once you have an email, I have to give you an account license. There is no I know that right back. I could create you a user, but how would you log in? The the passcode is gonna go to your email. Well, that's how I have it set up currently is that you have to be able to I guess I could turn 00:03:24 - [SCOTT_WARNER] that off, but that would be a risk. 00:03:30 - [SHAWN_REMICK] I I I I'll play around and get 00:03:31 - [SCOTT_WARNER] an answer. Yeah. I said, I'm okay. I just wanna make sure that someone doesn't shove it down our throat and say, you're reunciled or something 00:03:37 - [SHAWN_REMICK] like that. They think we have a big e five operation. We don't. And so that's my point. Maybe we just say, look. Here's if you guys can meet these requirements, here's all we're doing with it. Tell us whether you can meet these requirements. 00:03:55 - [SCOTT_WARNER] K. So let's go back to his email. So on Thursday, several support tickets were raised reporting phishing activities. 00:04:02 - [SHAWN_REMICK] I think we've gotta hit that in the nose too because he knows that I sent you that email. We we can show that they knew this. 00:04:17 - [SCOTT_WARNER] After extensive investigation, we discovered that the issue was caused by a combination of the tenant operated by your team and an elearning service. Is there anything that would have happened that you know of that would have caused any storm or anything? 00:04:32 - [SHAWN_REMICK] No. I haven't seen any kind of email come out. But I'm fine moving this over, but I I guess what are we doing globally? We give a 00:04:45 - [SCOTT_WARNER] I don't think we want to. I I'm trying to decide if is there a way to mitigate this going to the board as a they won't play nice, which I don't really care if that happens. I just if I can avoid it easily, I will. 00:05:00 - [SCOTT_WARNER] I hear you. 00:05:01 - [SCOTT_WARNER] I don't really wanna give them access to our stuff because I think it's what you said. I think it's gonna be a constant battle now with them nitpicking it. 00:05:09 - [SHAWN_REMICK] Well and here's the thing. The here's why it's gonna be a nitpick. We don't pay for e five licenses because we have a tenant with six people. Three people can physically log in. There are six accounts total. If if we had a full blown if we had, like, we were supporting the entire US, yeah, we'd buy a wedding e five license. Agreed. 00:05:34 - [SCOTT_WARNER] What does the e five license get you? 00:05:36 - [SHAWN_REMICK] All the security package. So do you wanna spin your machine over here? I'll share with you. Or I can just team you whichever you like the most. But 00:05:49 - [SCOTT_WARNER] because I created a nice little big cable, man. 00:05:56 - [SHAWN_REMICK] Little effort into that, didn't you? 00:05:58 - [SCOTT_WARNER] That's why I said I to Steve yesterday. 00:06:03 - [SHAWN_REMICK] I think that you should put it where the board is. 00:06:07 - [SCOTT_WARNER] I need to. I'm just trying to figure out if I wanna use my board. Do I just move it out of the way? Or 00:06:14 - [SHAWN_REMICK] Put it behind the door? I don't know. 00:06:18 - [SCOTT_WARNER] Because I like the whiteboard too, but maybe I just put the whiteboard over here since it's more for me than anything. Yeah. 00:06:30 - [SHAWN_REMICK] Well, put it behind me. 00:06:32 - [SCOTT_WARNER] I thought about that too. That shelf is annoying, but What about just putting it right here? 00:06:42 - [SHAWN_REMICK] I'm I'm getting I don't 00:06:43 - [SCOTT_WARNER] know why it's not there. Let's see. You have the manuals like the input, which is weird. 00:07:14 - [SHAWN_REMICK] That amount I have of logins, it's sad, isn't it? Yeah. About the same, so I get it. You see my point. Like, there's two people that log in to this. Yeah. Like, this would be stupid to provide somebody. 00:07:53 - [SCOTT_WARNER] So explain it. So let's talk email addresses. How are those currently utilized? 00:07:58 - [SHAWN_REMICK] This is the outbound for academy, so it logs in and sends them using modern auth. K. Employee internally logs into this. It used to be externally, which is why we had it. Right. I think that we have an employee that Nathan logs into this one. 00:08:19 - [SCOTT_WARNER] K. 00:08:19 - [SCOTT_WARNER] Right? 00:08:20 - [SHAWN_REMICK] And, technically, I'm not using that yet, but it's built to be a pass through. And then there's a couple other emails in here, like the multifactor email. But, again, I could summarize all of this in a really clean email tomorrow. And I think once they see this this is an opinion. I think once they see this, they're gonna realize that this is not big. This is not nothing. 00:08:46 - [SCOTT_WARNER] What licenses do we have already? 00:08:49 - [SHAWN_REMICK] We just have a license for all each of these, technically speaking. Right? So if we I guess I gotta never remember the I always just go 00:09:18 - [SCOTT_WARNER] to office.com and hit admin. 00:09:20 - [SHAWN_REMICK] There is admin.microsoft.com. I mean, no. I think it's admin dot The other thing is we could create them accounts, make them 982 character passwords with authentication at every screen. I think that would probably serve business basic. Yeah. That's the thing is that I wanna point out that we are in the business class of licensing, not the enterprise class of licensing. So we have six basics currently. Do you know how much those cost? 76 here. 00:10:12 - [SCOTT_WARNER] My point is because I don't wanna incur 150 extra dollars for no reason. So 00:10:17 - [SHAWN_REMICK] Well, on y two and y, like this is this is just honestly, this is just next week contest. 00:10:24 - [SCOTT_WARNER] I'm good if you just want quick decision of typing up a description, kind of laying it out, explaining our Mhmm. How do I say this nicely? Our lack of desire to share log in to something so simple. 00:10:50 - [SHAWN_REMICK] Yeah. Do you want to approach the situation of what we're doing with it? And do you also wanna approach the situation of the thing is there's a bunch more problems we have with them. So maybe we put in what the problem is, why we're when we're using this, what the use cases are, but then we need to make some inherent comment that we are frustrated on a much broader list of things. I have that list going. 00:11:25 - [SCOTT_WARNER] I say I know your document, we were kinda trying to find time to do it, and got 00:11:30 - [SCOTT_WARNER] a billion other things going on. So 00:11:37 - [SCOTT_WARNER] In in Academy, does it have, like, an outgoing email log or anything like that that you know of? 00:11:42 - [SHAWN_REMICK] Yeah. We can do message trace. Yeah. We can 00:11:45 - [SCOTT_WARNER] go in and see what know, like, why they say there was this massive spam. 00:11:49 - [SHAWN_REMICK] Well, I think the the ownership's on them. Right? Like, what he sent us a complaint with no fax. 00:11:55 - [SCOTT_WARNER] Yeah. 00:11:56 - [SHAWN_REMICK] And I would point out that we continuously 00:11:58 - [SCOTT_WARNER] get person credit ticket? 00:11:59 - [SHAWN_REMICK] We we get if someone hit a phishing in this building, I guarantee that's what happened, and they checked it. But it's this constant game of their only they have repercussions to us. There is zero customer service expectation from them, and it's why people are so frustrated with working with them. And I don't at some point, I just feel like someone's gotta punch Stefan Huber in the fucking face and tell him, like, we're not gonna work with this guy anymore. We're done in The US dealing with him. And I I think once that happens, then the tones will change. But I I can't do that. Right? And you heard it from Shaper. Do you know that they jumped down Gage's ass about touching the Shaper OU, and that's their privilege to access it whenever to touch it? They don't know what's going on here. And Stefan apparently ran immediately to Christophe Heilman and bitched a fit. But, like 00:13:00 - [SCOTT_WARNER] What did Gage change, do know? 00:13:02 - [SHAWN_REMICK] We can we created a user for one of them for Remick. And they believe Remick is their employee and he's not. And I just I don't know how to it does not feel like to me that Berc wants to make a better relationship. 00:13:23 - [SCOTT_WARNER] Or well, I felt like he did until this email, and somebody went to his ear and just gobsmacked him. 00:13:33 - [SHAWN_REMICK] I don't know how bad of a does Thomas carry that big of a stick in that company? 00:13:38 - [SCOTT_WARNER] That's But but IT security as a topic could. Our our company is incredibly terrified and always have been of things like crypto lockers and whatnot. So 00:13:48 - [SHAWN_REMICK] Well, that's fair, but I'd love to see what their security posture is then if they wanna share that. We like, it's just so onesided that it's hard to 00:14:00 - [SCOTT_WARNER] It doubles that get with me for 00:14:02 - [SHAWN_REMICK] a few minutes, and I'm I'm trying not to waste your 00:14:04 - [SCOTT_WARNER] time, but I'm curious. If Matt Howard wants to go to war Yeah. What what are our options? Keeping in mind we have to keep SAP and and CRM. 00:14:15 - [SHAWN_REMICK] I I would we could go totally separate, but we have to share we have to share in my opinion, we need to share inbox not inbox, but contacts between each other. K. And we need to share authentication between each other. Because if they can't get into marketing stuff, meaning they being Festool cannot get into marketing stuff, that would be a problem. 00:14:43 - [SCOTT_WARNER] Like, what kind just because I'm not as familiar, what kind of marketing stuff? Like, website stuff? 00:14:49 - [SHAWN_REMICK] Saycore. Cycord is, singles anything that's single sign on is gonna be a problem. 00:14:54 - [SCOTT_WARNER] Could Salesforce be a problem? Could could an app have multiple single sign on locations? You can. 00:15:00 - [SHAWN_REMICK] That's another way to go about solving the problem. The other way to solve the problem is give everybody a corporate login and a United States login that would be costly. But we could potentially give them they could add two sing yeah. There's two ways to go about this. Recreate all the single sign ons as a second single sign on. It's tough. It's a lot of work. 00:15:22 - [SCOTT_WARNER] I'm just trying to think of It 00:15:23 - [SHAWN_REMICK] be easier to go into a child parent configuration, whether they're the parent or the child. 00:15:28 - [SCOTT_WARNER] Is there a downside for us to that? 00:15:30 - [SHAWN_REMICK] No. They could see our security. But, ultimately, if they should, if we're 00:15:33 - [SCOTT_WARNER] I don't really have problem 00:15:34 - [SHAWN_REMICK] that either. That's the thing. The biggest issue right now would be if we got locked out of taking our domains and migrating email. All of those things would be problems, but they'd have to play ball with us on that. If 00:15:51 - [SCOTT_WARNER] it goes that far, it's going all the way to the board anyway. So gotta get big boy pants on for that fight. Yeah. I honestly don't want it to go that far. I think that that would be 00:16:04 - [SHAWN_REMICK] I think that would be ridiculous. But I do think we have some pretty ridiculous use cases of how restrictive they are to us. I think copilot's gonna be a topic. I think I think Copilot transcription is gonna be a big one, man. I that's tough. 00:16:29 - [SCOTT_WARNER] So Matt Howard, for I I don't know the reason, wants meetings to be deleted after thirty days. 00:16:37 - [SHAWN_REMICK] We can't change that either. Right. 00:16:39 - [SCOTT_WARNER] So he talked to Bernd about it, and Bernd or it got somehow, it went to somebody, and they responded back and said, can't be done because it would change it globally. 00:16:48 - [SHAWN_REMICK] Yeah. That's true. 00:16:49 - [SCOTT_WARNER] And Matt said, why won't you change it globally? And they said, no. So he's getting a taste of it a little bit now. 00:16:56 - [SCOTT_WARNER] Why is he stuck on this? 00:16:57 - [SCOTT_WARNER] His his attorney so one of Dave Fanning must have said something. I don't know. I really don't know. 00:17:04 - [SHAWN_REMICK] Do you think that many people with recording paperwork? 00:17:06 - [SCOTT_WARNER] I have no idea. 00:17:08 - [SHAWN_REMICK] I'm gonna look into that a minute. 00:17:12 - [SCOTT_WARNER] So, 00:17:13 - [SHAWN_REMICK] yep, that's the problem is everything is global. And so there is a good way to do this, but with what would have to happen is Christophe would have to be as far as their involvement goes, there's zero interest in dealing with Stefan in this. It's just fucking terrible. 00:17:29 - [SCOTT_WARNER] Who is who's boss over there? 00:17:31 - [SHAWN_REMICK] Piper and Stefan. Whoever report to Crystal Heilman Heilman to Freitag, Freytag to Berc, and then Mhmm. Then you have the security guys off the side. 00:17:48 - [SCOTT_WARNER] You ever found a way to export org structures from Teams or No. 00:17:53 - [SHAWN_REMICK] Just use you know the HQ ones? No. 00:17:56 - [SCOTT_WARNER] With the what? 00:17:57 - [SHAWN_REMICK] The HQ or I should look at the HQ work. You go to here. 00:18:01 - [SCOTT_WARNER] The one on SharePoint? 00:18:02 - [SHAWN_REMICK] Yeah. 00:18:03 - [SCOTT_WARNER] Do they have one for everybody? 00:18:04 - [SHAWN_REMICK] Every department? Yeah. 00:18:05 - [SCOTT_WARNER] They didn't use to. 00:18:07 - [SHAWN_REMICK] To be fair, I don't have every department. They have every department I've ever wanted. I need to Let me show you something else that's gonna be here's what the hot button topic's gonna be. The hot button topic is gonna be our security score. And I just want you to be cognizant of how it will look. Because it is a very, in my opinion, confusing topic. Maybe that'll get us there. But I wanna show you them. There are some things we need to do. I'm not gonna disagree. Like, we're not getting points for these, but we they're enabled. I don't know why they don't turn on. But what I wanna show you is I wanna filter everything we have a license for. K? There's everything we have a license for. We're about 50 there. I'll tell you something else. This is done as of last night. So that This this is stupid to do because the two people we least privilege access would be dumb when there's only two people in the tenant anyway. This is done. This is done. This is done. This is done. It says this can be done. I don't think this can be done, but maybe. And then these two are done. They're just not turning on. So, like Is there a way to, like, refresh the 00:20:31 - [SCOTT_WARNER] I it says you have 00:20:32 - [SHAWN_REMICK] to wait twenty four hours, and I did it last night. So I'm hoping by tomorrow morning, this will have. But here's the other problem. I imagine if this actually ends up working, they're gonna see when we made the changes. It's here's what it is, man. I mean 00:20:50 - [SCOTT_WARNER] So what? So we did the right thing late? 00:20:54 - [SHAWN_REMICK] Yeah. Yeah. But you you know how to credit something. It'll be fun. And so I think getting people in here is but you understand that, like, here are all the things that are counting against us that we didn't buy a license for. 00:21:08 - [SCOTT_WARNER] Why would it count against you if you don't have a license? 00:21:10 - [SHAWN_REMICK] Because they want you buy a license. They sell licenses. It's not any money. Right? We don't have any of these licenses. So we're we can't even turn these things on. Gotcha. But the thing is it's five users. We don't need six users. We don't need the licenses. This is this is such a trivial thing that 00:21:31 - [SCOTT_WARNER] Outside of 00:21:34 - [SHAWN_REMICK] So my my thought would be, let's tell him how trivial this is. Let's tell him the issues that we need resolved to get off this, but then let's tell him there's a bigger conversation about customer service, your people's tone and attitude, and the lack of ability to do what we need in The United States isn't coming to fruition. So before anything changes, we intend to have much deeper like, let's figure out a way to phrase this as a package to him because he's gonna hit forward on the email. I'm really weird about, like, psychologically what people are gonna do. He's gonna hit forward on the email, and I wanna make sure that in the email he forwards to his boss or whomever, it's clear that their customer service over there is shit. And then he will be less interested in forwarding that email to anyone because it makes him look bad. 00:22:22 - [SCOTT_WARNER] K. I'm done. And Howard will be done? 00:22:24 - [SHAWN_REMICK] I I just think we have to play into the problem a little bit. 00:22:27 - [SCOTT_WARNER] Matt's out of the office this week. I told Amity we would probably want you and I together run her through this, like, tomorrow or something or Friday, probably. Okay. Just the email. 00:22:37 - [SHAWN_REMICK] I have a prompt 00:22:37 - [SCOTT_WARNER] on Friday. We'll talk about this. Thursday. It doesn't matter what day it is, or I can do it without you. 00:22:41 - [SHAWN_REMICK] Thursday is great you can do it without me. K. I am I'm gonna try to slither out of meetings on Friday except for this KPI thing I wanna talk to you about. I I'm going to work all day, but I need to attend this web thing for my renewal of my paramedic. Mhmm. So I'm just trying to get the best part. It's it's very personal, but No. 00:23:02 - [SCOTT_WARNER] You're talking about it. 00:23:03 - [SHAWN_REMICK] I've I have a real hard time keeping my license lately. 00:23:06 - [SCOTT_WARNER] You know how I work, dude? I don't do this. 00:23:08 - [SHAWN_REMICK] I know. And I've been working nights and, like, I worked till quite late last night just trying to get caught up on stuff so 00:23:13 - [SCOTT_WARNER] I could 00:23:13 - [SHAWN_REMICK] do that. But But if there's something that's an urgent thing, I'm I mean, I'm willing to do whatever. No. 00:23:17 - [SCOTT_WARNER] I don't necessarily need you there. I just I don't like doing things without you if I need to. 00:23:21 - [SHAWN_REMICK] Because I like I like to join. It's nice to get to know Amity too a little bit and and build trust. 00:23:25 - [SCOTT_WARNER] Well, I'm trying to show you as a real leader. Right? Because I wanna change your role. So 00:23:32 - [SHAWN_REMICK] No. Yeah. I I can try to get that packaged up tonight or tomorrow morning so you can at least review it. 00:23:39 - [SCOTT_WARNER] Even if you can just get me all the pertinent facts into a dump, I can create an email out of it. So Yeah. It's probably my greatest skill is making Yeah. Shit smell like roses. 00:23:48 - [SHAWN_REMICK] Yeah. I just wanna really use the leverage that they're not providing. There's a bigger problem here Because I think he's trying to pick on little shit when there's a massive dumpster fire and he knows it. Yeah. 00:24:04 - [SCOTT_WARNER] It's raging behind him, and he's holding up one piece of paper saying you know? 00:24:08 - [SHAWN_REMICK] Yep. Unless while we're sitting here talking about it, I'm not against We only keep the data for thirty days, so that may be a problem, but we'll we can look. 00:25:05 - [SCOTT_WARNER] He said it February 7. 00:25:08 - [SCOTT_WARNER] So it's good. So it had to be that way, probably. 00:25:10 - [SHAWN_REMICK] Yeah. Let's just go Sunday, the twenty fifth. You know, you're two two days, but you can do summary data. Yeah. That's fine. And Let's try and 00:25:27 - [SCOTT_WARNER] see what we're looking at here. 00:25:35 - [SHAWN_REMICK] The other thing that needs to be said is you should treat our email just like 00:25:39 - [SCOTT_WARNER] you would any other email. 00:25:41 - [SHAWN_REMICK] Like, you get what I'm saying? Like, why would you have gone to all this work? 00:25:48 - [SCOTT_WARNER] He's look. He's trying to bring my. Yeah. I would agree with that. Searching them. 00:25:58 - [SCOTT_WARNER] Payroll can go under ten days. Alright. We can 00:26:04 - [SHAWN_REMICK] let's just do you said you sent it on the seventh? Yeah. And let's just assume that I think that's less than seven or ten. No. It may not be. 00:26:19 - [SCOTT_WARNER] It's nine. I think. Yeah. No. No. 00:26:24 - [SHAWN_REMICK] That's probably more, but we'll see. Let's see what happens. 00:26:39 - [SCOTT_WARNER] Let's go. So on the sixth, there were a few. 00:27:00 - [SHAWN_REMICK] Nothing here is fishy, though. Nothing none of this here is is any spam. 00:27:13 - [SCOTT_WARNER] Can it help? So could, like, someone from Ultimate 00:27:16 - [SHAWN_REMICK] Tools have clicked spam? Would that affect us? No. This would have had to be somebody internal to the building sending it doing it. I'm just gonna export this in case we want it. I was just 00:27:31 - [SCOTT_WARNER] looking for anything that would have been, like nothing here looks spamming at all. Oh, it wouldn't show us anything that got flagged, would it? Because it would have flagged It 00:27:43 - [SHAWN_REMICK] be flagged on there. That is correct. But my point is all of our stuff is high and tight on what it's sending. There's nothing here that is not what we would want them to see it send. Yeah. And I think we can also say that, hey. Your people knew that we were in charge of Festool Academy. They've known for two years. Here's the email. There's nothing that was out of the back. Perhaps your folks need to be educated on how to investigate phishing. We're happy to do that for them, but, like, this isn't 00:28:17 - [SCOTT_WARNER] That someone's trying they're trying to start a fight. Yeah. 00:28:19 - [SCOTT_WARNER] That's what this is. 00:28:20 - [SHAWN_REMICK] Yeah. We believe this is a fight being attempted to start. Do you think if you say things in those terminologies, maybe polished a bit, how do you think he'll respond to that? Well, you think he'll double down on the fight? 00:28:38 - [SCOTT_WARNER] Depends on who depends on what his appetite to take this is. Was this someone came and screamed at him and he sent it just to appease them or or was he truly concerned? Because when you and I talked to him Yeah. I would've bet my paycheck he was a team player to help us figure out a way around this. And then days later, get a shitty gram. I was like, what the hell? Can you send me the export? What do you send us? 00:28:59 - [SHAWN_REMICK] Crazy. Say, hey. We thought 00:29:00 - [SCOTT_WARNER] we Absolutely gonna say that. 00:29:02 - [SHAWN_REMICK] Yeah. And now you're being sending shitty emails? Like, yeah. I'll send you the export with the the master. 00:29:07 - [SCOTT_WARNER] I'm gonna Vera agreed to help me word it in a way that won't start the war. 00:29:13 - [SHAWN_REMICK] I'm with you that I don't wanna start World War three, but I also would prefer not to bend over. Well, I wanna flip them off, 00:29:20 - [SCOTT_WARNER] but in the nicest way possible. 00:29:21 - [SHAWN_REMICK] With some, right, emotional intelligence. I'm not always the best at that. 00:29:26 - [SCOTT_WARNER] It's truly something, I think, because of being in public ed in front of public, I had to learn how to do it. So 00:29:33 - [SHAWN_REMICK] That's where I think if I can get you an email of the fax and you can get an email of the polished fax, I think this will be good. 00:29:39 - [SCOTT_WARNER] That's where I'd like to go next. 00:29:41 - [SHAWN_REMICK] Yeah. So I worked with my last Do you 00:29:42 - [SCOTT_WARNER] have time to do that? 00:29:44 - [SHAWN_REMICK] I will get this done today or in the morning and send it to you. Okay. I have some time this afternoon as well after our 0300. I may work on this. 00:29:53 - [SCOTT_WARNER] Yeah. 0400 or whatever. 00:29:55 - [SHAWN_REMICK] I don't have anything crazy. I I wanna get it done today or first thing in the morning. I'm going to wait, wait, don't tell me. We'll meet you tomorrow. So tonight, tomorrow, Wait Wait Don't Tell Me, the NPR radio news quiz. Have you ever heard of this? Yeah. NPR radio. I it's my favorite thing in the world is listening to I just something new is learned every day on my way to work. 00:30:15 - [SCOTT_WARNER] I probably should because I'm always looking for, like, a podcast or something, and that'd probably be an easier way to accomplish the same thing. 00:30:20 - [SHAWN_REMICK] So is a news quiz that happens on Sunday, and it normally happens at a particular auditorium. But, occasionally, they'll do special on the road versions, and they're doing one at the Odd And my wife worked there throughout, and so we know some people know where to go. Yeah. We're also season ticket holders for the football 00:30:44 - [SCOTT_WARNER] now. Okay. Yeah. 00:30:46 - [SHAWN_REMICK] We jumped on the bandwagon. 00:30:47 - [SCOTT_WARNER] I mean, honestly, I don't care if I don't need them to win every year like that, but just Yeah. Having a good team now changes everything. So Yeah. 00:30:55 - [SHAWN_REMICK] My thing is people keep saying, oh, well, you were a fan before. Dude, we live in a capitalist society. You win, you make more money. You lose, people don't want your shit. That's just how the world works. Drives me. That's when people are like, oh, you're only a fan when they're winning? A 100 I am. The Colts have been doing shit the last three years. I haven't went to I don't watch I don't watch game anymore. We used to have season tickets to the Colts, so we used to split them with my someone in my family. And we would get half the games, they would get half the games, and they got bad, and I quit going. Yeah. 00:31:27 - [SCOTT_WARNER] I mean, literally, that's how it works. 00:31:29 - [SHAWN_REMICK] It's just how that's how our whole economy is structured 00:31:32 - [SCOTT_WARNER] in the willing to pay hundreds of millions 00:31:34 - [SHAWN_REMICK] of dollars for certain players it sells tickets. A 100. That just drives me nuts to hear that. I'll also send you a screenshot of the mailboxes, which I think are important. And I will also send you a screenshot, which I also think are important, of the distribution groups. 00:31:53 - [SCOTT_WARNER] K. 00:31:54 - [SHAWN_REMICK] And the reason I think this is important and this is a hot mess, I'm just gonna warn you. Our entire tax system is tied to this now because they refuse to send externally. Interesting. 00:32:17 - [SCOTT_WARNER] Okay. Well Yeah. 00:32:18 - [SCOTT_WARNER] I mean, these are these are the things if they want us to play nice, work with us. 00:32:23 - [SHAWN_REMICK] Yeah. Yeah. I actually think convincing them to have a second tenant that is a copy of their tenant and start making changes from standard makes the most sense here. But the nuclear option is if Matt Howard thinks he can swing it. I mean, we can go our complete own 00:32:39 - [SCOTT_WARNER] I honestly think it would be a threat more than anything because we had our own system, you know, before. And he would say, I've been pissed and saw stop was forced to change. I'm taking it all back. 00:32:51 - [SHAWN_REMICK] Yeah. 00:32:52 - [SCOTT_WARNER] But I I just wanna be careful with that because our team has to grow to do that well. So 00:32:57 - [SHAWN_REMICK] Yeah. Here's another option is, look, we're gonna take saw stop and TTS North America. You keep Festool. And when we prove that we know what the fuck we're doing and we can polish this turret, we're coming after the next. I also think the way this is all shaping out, I'm not sure it doesn't make sense to give a shaper box, stock, and barrel and keep that in The United States and put it under TTS North America and get it straightened out. 00:33:23 - [SCOTT_WARNER] After what I'm seeing, they're gonna drop the ball on us anyways. 00:33:27 - [SHAWN_REMICK] Anyway okay. That's 00:33:29 - [SCOTT_WARNER] I appreciate putting it together. Sorry to kinda fall off your shoulders. 00:33:32 - [SHAWN_REMICK] But Yeah. No worries. I knew it was coming. We just hit him. So let's talk about the week. Yeah. The the one on one part. The only thing 00:33:40 - [SCOTT_WARNER] I wanna talk about is 00:33:41 - [SHAWN_REMICK] schedule because the only thing I care about at the moment. Can we talk about what and this caught me off guard. Yeah. What are we gonna spend two hours talking about? 00:33:55 - [SCOTT_WARNER] So we shouldn't spend two hours. Okay. But that's what 00:33:59 - [SHAWN_REMICK] I was in little panic. This was is this not are our KPIs not the stuff we already worked on? Those are the KPIs. 00:34:09 - [SCOTT_WARNER] These are OKRs. So for example 00:34:13 - [SHAWN_REMICK] What the hell is the difference, man? 00:34:16 - [SCOTT_WARNER] It's here. Let me steal your under here. 00:34:19 - [SHAWN_REMICK] I'm leaving the thing. I no. Not a year ago. So here's what is is this a requirement that we've made or a requirement that HQ made? 00:34:29 - [SCOTT_WARNER] No. We've made it. And by we, I mean, kind of the ELT, I guess. 00:34:36 - [SCOTT_WARNER] You just have a lot more time on our end, so you should 00:34:41 - [SCOTT_WARNER] You're not wrong. 00:34:43 - [SCOTT_WARNER] What's this app? 00:34:45 - [SCOTT_WARNER] This one I'm writing? Mhmm. It takes it automates oh, this app. This is Obsidian. So it's basically like Notion, but private. Where is that corporate structure? Oh, it's in the logistics logistics shift shift. Areas. So, like, these are the OKRs for 00:35:16 - [SHAWN_REMICK] logistics. So you take so you create your goals 00:35:20 - [SCOTT_WARNER] out of your KPIs, and then you create two o OKRs to go with them. So, you know, the objectives, ship orders on time, ship them right, fewer misses in errors, and then how do we measure that? So what are the what things can be measured? Then I put this, but, like, how do I know it's gonna be successful? So far more interesting on the logistics side. I I actually have a lot of questions on how IT maybe can't even do this. Well, I don't know. 00:35:46 - [SHAWN_REMICK] Yeah. I don't know what we can do. Okay. I just hope 00:35:49 - [SCOTT_WARNER] The answer can be we don't. 00:35:51 - [SCOTT_WARNER] Did we attend these last year? 00:35:53 - [SCOTT_WARNER] We had a 00:35:56 - [SHAWN_REMICK] Is this where the ticket bullpen? Yeah. Dude, that's a total joke. No one's here to come out with that. So here's Nobody puts a ticket at this company. 00:36:04 - [SCOTT_WARNER] Well and and so what we've learned is if you don't have something that makes sense, we just don't do it. Corporate strategy. 00:36:13 - [SCOTT_WARNER] Are you thinking of the of that? 00:36:17 - [SHAWN_REMICK] Yeah. I feel like I tried to weasel my way out of the first one already. 00:36:25 - [SCOTT_WARNER] Where is it? 00:36:30 - [SHAWN_REMICK] I think this might be a good 2027 goal for us. I just well, I just 00:36:36 - [SCOTT_WARNER] knowing these goals, I don't know how much you guys can 00:36:39 - [SCOTT_WARNER] get involved. So let's go 00:36:40 - [SCOTT_WARNER] down to, like, financial. So operating expense ratio, fine. OR percentages are all financed, net sales, core of share, tool revenue, volume growth. None of those are IT customer. Percent of revenue growth from Amity dealers, not you. This is logistics or service crowd. Tools per buyer, CSAT, NPS, those are just metrics. Internal processes. Oh, this is the ones where, I guess, these two 00:37:04 - [SHAWN_REMICK] are These two are this is what I am familiar with. Yeah. Are these OKRs? 00:37:09 - [SCOTT_WARNER] These are KPIs. So the OKRs are I wish don't I really understand this. 00:37:16 - [SHAWN_REMICK] Or do they count for the same thing? 00:37:18 - [SCOTT_WARNER] Towards the so they build on top. So the idea is that you can go all the down to a person's level. This this will help you understand it. Hold on. Oh, this is her presentation. But so, basically, we have a foundation which is understanding what we wanna do with the balance scorecard, OKRs go up into that, and then the success drivers. So that's kind of 00:37:57 - [SHAWN_REMICK] Okay. I really don't think for Robert 00:37:59 - [SCOTT_WARNER] I can't think for you guys how much there'd really be here, but here's an example of 00:38:07 - [SHAWN_REMICK] what she did. So the o whatever we do go up a level. Whatever we do for the OKR needs to support 00:38:12 - [SCOTT_WARNER] the The apartment. 00:38:14 - [SHAWN_REMICK] The apartment goals, which we have the two department goals. One of which I don't understand. One of them, I'm obviously super involved in. Let's switch back to those real quick. If they would have to support eleven and twelve I appreciate that I got left out of 12, but I'm not sure how you and Vera are gonna be successful in 12. But We don't need it. The process automation, so then our OKR would need to roll into that. 00:38:42 - [SCOTT_WARNER] So what what what tasks would in would do okay. She's so much better explaining this thing because I don't give a shit. Okay. So you're you're trying to measure at the end the day, you're trying to measure the number of priority process automated. Right? Mhmm. So the objective is, you know, automate priority processes. Right? So then the key results are what things are you doing to move that needle, and then the the KPI is the count. So it's what are you doing to move that? So for you, I think god. I'm gonna be sucking at this, but, like, you know, counting or identifying priority processes could be one. It could be, you know, stuff like that. It's it's what things go into building it. 00:39:28 - [SHAWN_REMICK] Objective somehow numerically? 00:39:30 - [SCOTT_WARNER] Yeah. That's that's so Vera and I have been arguing not arguing, you know that, but, like, discussing back and forth as far as, like, how to make it measurable. So here so here's the departmental objective. Increase this is an example. Increase reliability of order fulfillment delivery. So key results. You know, increase service grad from x percent y. You know? So they do want something that can be measured. So for you, it could be, you know, perform discovery on No. Five new services. 00:40:06 - [SHAWN_REMICK] I'm with you now. If that's the goal, dude, 00:40:09 - [SCOTT_WARNER] we can 00:40:10 - [SHAWN_REMICK] we That's fine. 00:40:10 - [SCOTT_WARNER] It's all all stuff. It's just yeah. Now logistics, I'm hitting hard because they don't measure shit. 00:40:17 - [SHAWN_REMICK] Well, they are more quantitative and less qualitative. Yeah. Ours is more qualitative, and that makes this measure hard. But but here's what I would say. In a company of our size, our IT department should have more quantitative data, but we don't control our ticketing system, and so we're having a problem doing that. I also do believe that we should do I would like to see us do customer satisfaction. I'd like to see us do 00:40:49 - [SCOTT_WARNER] So that's what that CSAT is that you saw. We're gonna try to figure out how to start doing that, and I'd like to do it on IT stuff too. 00:40:54 - [SHAWN_REMICK] We did that. So when I first started here, Matt let me send out a survey to get that. And we we got a pretty good baseline. I'd be interested in some same survey out again and see what it's like there 00:41:05 - [SCOTT_WARNER] too, actually. 00:41:07 - [SHAWN_REMICK] But it was really good, honestly. So this is the actual slideshow I'll show you guys. 00:41:20 - [SCOTT_WARNER] Trying to find. I don't know why I'm looking up there instead of at my screen. Mean, she actually walks us through it well. Let me show you one more thing, and then I'll quit bugging you. 00:41:39 - [SHAWN_REMICK] I just wanted to know, like, how deep of us. This won't be as gauge oriented then. 00:41:46 - [SCOTT_WARNER] No. I don't think so. Okay. Where did I put this? 00:42:01 - [SHAWN_REMICK] I think it's this. Yeah. 00:42:05 - [SCOTT_WARNER] So she creates a whiteboard. So this is our whiteboard that went so she starts here. You know, we go over these, make sure everybody understands them. We vote on where the impact is gonna be from those departments. Then you come down here and you you know, everybody puts in their goals. Honestly, I like the way she led it for logistics. It worked well. I'm curious to see in IT what how it works, but you know? And then we came up with three department goals for them. And then, you know, what major events are gonna happen in q two, what needs to be delivered by the end of q two, what constraints. And, honestly, for logistics, I did every piece of the work because they sucked at this so bad. Jon was like 00:42:44 - [SHAWN_REMICK] This would have been nice to do in person, I think. I know one of the only ones that are remote. 00:42:48 - [SCOTT_WARNER] Say she wanted to do everybody in person, but 00:42:53 - [SHAWN_REMICK] But this has to be done by Friday, presume? Yeah. Okay. 00:42:59 - [SCOTT_WARNER] I think with just between you being out of town and then everything else that's going on, it just gets burned. So I get it. So logistics never got to this part because we couldn't get past the up here. 00:43:13 - [SHAWN_REMICK] Hey. Let's talk about your in the last minute or two, your data thing. So we'll give you an opinion. You don't have to take it. I think you're making that harder than it needs to be. 00:43:25 - [SCOTT_WARNER] I'm sure of it because I hadn't thought about it before I spent it. 00:43:28 - [SHAWN_REMICK] Let's start by getting the data. Like, we've got bandwidth with Ryan now. Uhhuh. And he'd one of things about Ryan is he doesn't wanna do the same thing every day all day. 00:43:38 - [SCOTT_WARNER] K. 00:43:38 - [SHAWN_REMICK] He wants diversity. And so I'm throwing him, like, screen cloud. I'm giving him the sanctions project. I want him to work on tool jet. He might do some espatials data stuff for me. And not a data analyst, but, I mean, if we're gonna get if we want someone to be a tiger about going out and getting, like, he and I can team up to figure out the date. But once we get the data, dude, the analyzing of the data is not hard. Yeah. And so I just don't 00:44:07 - [SCOTT_WARNER] If we have time to do it, I'm good with that. I just had a The thing is I wanted an internship, and I said, maybe get 00:44:12 - [SHAWN_REMICK] a guy with an internship, but he still has to get the data. Yeah. And that's still gonna be us. Right? Well, and and I don't wanna do 00:44:18 - [SCOTT_WARNER] it just because of that to me, I only wanna do it if there's a need. So that's kinda where No. 00:44:24 - [SHAWN_REMICK] No. No. I know. But, like, even if you got someone third party, even if she did it, 00:44:28 - [SCOTT_WARNER] you're still gonna have 00:44:29 - [SHAWN_REMICK] to come get the data somehow. And so we've digitized their spreadsheets from the drive already. They're in the sequel, and they're running each morning. I just need to know what you want and where it's at. And we can pull the data in, man. I don't I don't think it's deep. And you're wanting data could be interesting. You're wanting to know from the moment that the sales order's in before it's delivered and then after it's delivered. And then once 00:44:57 - [SCOTT_WARNER] The moment someone hits enter here to be able to track where we're at along the way because the complaint is that my team doesn't do its job. And keep in mind, I've it's not been my team for more than what? A month. So I know so little about it. 00:45:12 - [SHAWN_REMICK] But to be fair, there's double sided everything. He is making decisions on what they do. 00:45:17 - [SCOTT_WARNER] Uhhuh. Well, that's that's the 00:45:19 - [SHAWN_REMICK] It's a shit sandwich both ways. Well, 00:45:22 - [SCOTT_WARNER] what I wanna do is be able to collaborate, correlate all those things, like, into inarguable positions. Now you can say a decision was intentional and we did this. Great. That's I appreciate that a 100. But, you know, are are the decisions that Robert's making the right decisions because he's just doing whatever the fuck he wants and driving people insane, including Amity. So and then causing problems, and I get to tell him what to do from now on too probably. So 00:45:55 - [SHAWN_REMICK] When's that start? 00:45:57 - [SCOTT_WARNER] Amity and I are working on it. She's tired of him, so she said here is yours. 00:46:01 - [SHAWN_REMICK] It didn't last even a year. Well, I don't really have 00:46:05 - [SCOTT_WARNER] bandwidth for it right now. 00:46:05 - [SHAWN_REMICK] It's the problem. 00:46:07 - [SCOTT_WARNER] Yeah. Yeah. 00:46:09 - [SHAWN_REMICK] I mean, I just need you to support us poking around for data and let us know. 00:46:15 - [SCOTT_WARNER] Yes. I want. So 00:46:17 - [SHAWN_REMICK] that's kind of where we're talk to people logistics about this. Well, I'm I don't 00:46:22 - [SCOTT_WARNER] know that you've seen this yet, but, you know, Vera and I have kind of put your name next to some things saying we have to come to you and figure out because you're good at asking questions. Right? You're not gonna have this data, I don't think. But, you know, help us where could we get it. And if the answer is nowhere 00:46:38 - [SCOTT_WARNER] Well, the 00:46:39 - [SHAWN_REMICK] biggest issue you're gonna find on logistics data, I'll give you the spoiler, is it's not pulled into any system It's not pulled into SAC. It's not pulled into but I have a side hustle that I've been trying to get some more data for logistics, and I figured out there's a guy who's been writing applications that dump these into Excel spreadsheet. Do you know that's how Gloria gets the data? Yeah. And so but maybe I don't have access to c s 16 n, which is the data dump tool in SAP, and I need to honestly fuck around and find out a little bit. And I was just showing, Ryan how to use it. And he's gonna start the sanctions report, which means he's gonna dump our users and vendors lists out. But I I it's been on my to do list to see, okay. I got I got I can dump a lot of tables out. It's not relational. It's just just flat files, but I can dump enough flat files out Yeah. On a regular basis. The problem is gonna be I need the time stamps out because I'll need a time stamp of when they hit the enter button, a time stamp of when they hit the enter button. So Mhmm. Theoretically. Like, we need a timetable of all this, which is honestly Ryan and I were joking, but this is a 100 what we did in Lifeline. Like, I need to know when the caller called. I need to know when it was dispatched, en route, on scene, to hospital, at hospital, in service from hospital, back to base. Like, that was our our game. And that's all you want for a package. When it was ordered, when it was delivered, when it was picked, when it was shipped, when it was you just want Cradle to Grave. And that's Exactly. That is not hard to do in SQL. 00:48:20 - [SCOTT_WARNER] Where do we gotta beat next? Is it one? Yeah. Goddamn. Is it just the Teams meeting? 00:48:27 - [SHAWN_REMICK] I don't know which one's 00:48:28 - [SCOTT_WARNER] next. Digital tour. I 00:48:30 - [SHAWN_REMICK] won't do this.
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