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00:00:00 - [VERA_RODEHUTSCORD] He cut off half of his finger and, like like, he didn't cut it off, but, like, almost cut it off. And he lost quite some quite some blood. So Nathan was able to stop it pretty soon. But then when they were at with him, Dave was like, I'm starting to feel a little dizzy because they parked them in the waiting room, and then Nathan was like, okay. So he was like he texted me and he was like, so he's starting to feel dizzy. What do I do? And I was like, get the staff. 00:00:30 - [SCOTT_WARNER] Yeah. You're at the 00:00:31 - [VERA_RODEHUTSCORD] hospital. He's not feeling good. So he told them, and then they took him they took him into treatment immediate immediately. So yeah. It's it was we have some things to work through on Monday. Overall, I think the group handled it well after after we kicked off the instructions and everything. But in the beginning, there were some things that didn't go too great, but I wanna do a bit more investigation first before I make up my mind. Okay. Overall, I he just he just did he just didn't follow the the safety instructions. He was he was cutting off a the bending of a box. Yeah. And he didn't cut it in the right direction. So the cutter the the knife slipped down the bending and slipped right into his hand where it shouldn't have been there in the first place. And then second, why was he cutting with an actual knife? That was actually something that surprised me because I thought we don't even have knives anymore. I thought we use those plastic things. 00:01:45 - [SCOTT_WARNER] Yeah. 00:01:47 - [VERA_RODEHUTSCORD] But Steve said, no. We looked at it, but we decided against it. So I wanna followup with that. And then he was working they were doing the sets again, the standing sets. And both Nora and Andrea were with him doing that. Both of them are trained first aiders, and they just let him walk away into the bathroom and didn't do anything. And then Steve actually had to tell them to start cleaning up the blood that is everywhere. So they should have known that they should take care of that. So there there are just a few things that didn't go right. But then in the end, Nathan handled it amazing because Steve was a bit chaotic. So he called me. He was like, we had an injury. And I was like, okay. Who's taking care of him? Like and he was like, I don't know. And I was like, okay. Send Nathan in the bathroom. Have him take care and have him stop the bleeding. We can he was like, he's bleeding everywhere. And I was like, well, then stop the bleeding first. 00:02:51 - [SCOTT_WARNER] Yeah. Hang up as in you know? 00:02:54 - [VERA_RODEHUTSCORD] So I yeah. And then they didn't find the gloves and the cabinets even though they are in there, so they just didn't look at the right containers. So there are just a few things that we should followup on. 00:03:05 - [VERA_RODEHUTSCORD] But 00:03:05 - [VERA_RODEHUTSCORD] overall Yeah. Mean, Nathan handled it great. Like, he stopped the bleeding. You can in those situations, I'm always super thankful when Nathan is there because he learned that stuff, he actually had to use it in his past life. So he stopped it, and then he took he took him to with him. Unfortunately, the the Flex wasn't onsite today, so they took Nathan's car. And then Nathan actually thought about grabbing his because I told Steve to tell Nathan to take his work phone with him because I needed to reach him in case with him wants some authorization or whatever. And then he even grabbed his laptop, and then he just did the first report in the waiting room while he was waiting for Dave to be treated and everything. So he he did great. And the rest of the group, they cleaned up pretty fast. And then Mark actually sent me a really good blood pathogen summary, what they did, where did they deposit dispose it and everything because I told him to make sure that people actually use that hazmat bin because he is just so aware of where it is, and he's just somebody I can Yeah. So yeah. That worked good. It's it's just yeah. And Dave now is on restricted work, he can't use his left hand at all for about two weeks. So 00:04:41 - [SCOTT_WARNER] Still there? 00:05:58 - [VERA_RODEHUTSCORD] My Wi Fi is back, so let's try it this way one more time by the 00:07:53 - [VERA_RODEHUTSCORD] Yeah. 00:07:56 - [SCOTT_WARNER] Rhonda? 00:07:57 - [VERA_RODEHUTSCORD] I just my I'm off my because I'm using the phone right now, and that's sometimes not as convenient. 00:08:06 - [SCOTT_WARNER] Yeah. I just turned off video to see if it helps. 00:08:09 - [VERA_RODEHUTSCORD] Yeah. Be good for you because then to worry about me watching you eat anymore. Right. Sorry. I don't know. Had lunch too. I was calling my mom because it's birthday today, and then it was on and off all the I don't know. 00:08:32 - [SCOTT_WARNER] It's still cutting out kinda bad, just so you know. I mean, I can hear you, but it's not it's kinda in and out. 00:08:40 - [VERA_RODEHUTSCORD] Okay. Hold on. Let me restart my Internet, and then we can try this again. Okay? 00:08:44 - [SCOTT_WARNER] Okay. Just join when you're ready. 00:08:47 - [VERA_RODEHUTSCORD] Wi Fi seems to be 00:08:49 - [VERA_RODEHUTSCORD] working for now. Let's see. 00:08:51 - [SCOTT_WARNER] Do you have, like what kind of Internet do you have? Is it like a fiber cable? Or 00:08:57 - [VERA_RODEHUTSCORD] Yeah. It's it's like very fast Internet. Thinking about that we live on a very rural road. 00:09:05 - [SCOTT_WARNER] Right. Right. 00:09:07 - [VERA_RODEHUTSCORD] But, yeah, it's fiber cable and usually it's fine. Like, when we moved in, we had some issues, but we we exchanged the the router thing. Yeah. And then since then, like, it's perfect. Like, even in those winter storms or whatever, like, we usually never have any outages. But today, it's been going a little crazy. I didn't I didn't recognize it this morning, but I don't know. Over lunch, I I call my mom. It's her birthday today, and it was it kept cutting off. But I thought it's her connection and not mine. So I don't know. 00:09:40 - [SCOTT_WARNER] It's also Stacy's birthday today. So funny. My mom and or my wife and your mom share birthday. 00:09:46 - [VERA_RODEHUTSCORD] Happy birthday to Stacy. 00:09:47 - [SCOTT_WARNER] Yeah. I will tell her. 00:09:49 - [VERA_RODEHUTSCORD] Well, you know, the February people are just the best. So 00:09:53 - [SCOTT_WARNER] They're special. No. I'm kidding. 00:09:56 - [VERA_RODEHUTSCORD] They are. Are y'all celebrating a little bit? 00:10:01 - [SCOTT_WARNER] I doubt it. Not too much. I told her because she's kinda in Keely's kinda starting to have some of the, like, side effects a little bit, so she doesn't really wanna go do anything. So she said we'll talk later and see what we wanna do. I said just pick another day in a month or two or six months or whatever you wanna do, and we'll celebrate then. So 00:10:19 - [VERA_RODEHUTSCORD] And y'all could still order in some food or just do 00:10:22 - [VERA_RODEHUTSCORD] a fun movie night 00:10:23 - [VERA_RODEHUTSCORD] or whatever. 00:10:24 - [SCOTT_WARNER] Want you cooking or anything. I said, we'll we'll 00:10:26 - [VERA_RODEHUTSCORD] do that. So yeah. Yeah. 00:10:30 - [SCOTT_WARNER] Cool. Alright. I forget where we were, but you were telling me kinda how that injury went. 00:10:37 - [VERA_RODEHUTSCORD] Yeah. So he is unrestricted. I think that's where it cut off. He is unrestricted work. He can't use his left hand for about two weeks. So let's just 00:10:56 - [VERA_RODEHUTSCORD] I don't really have anything to share anyway, so we can just do it this way. That works. 00:11:04 - [SCOTT_WARNER] Sorry. No. You're fine. You're fine. I don't have yeah. I don't know. I don't have a ton to discuss. I don't know how much you had anyway. So I know you've been super busy. 00:11:15 - [VERA_RODEHUTSCORD] This week, I don't know. It was it was a lot, but we just have so many things going on around everything. So I don't know. Sometimes it's just crazy, I guess. 00:11:29 - [SCOTT_WARNER] Yeah. My goal is someday to not be crazy, but I don't know that that's gonna be this year. So 00:11:36 - [VERA_RODEHUTSCORD] Don't say that. 00:11:37 - [SCOTT_WARNER] Right? 00:11:39 - [VERA_RODEHUTSCORD] Yeah. I don't know. I just I wanted to prepare a little bit for Tanner arriving on Monday, so that kind of added to it. I didn't wanna I didn't wanna leave him hanging on his first day, not even knowing what his onboarding process would be or whatever. So that was just around that. But it's gonna get better. 00:11:59 - [SCOTT_WARNER] Anything I can help with to kinda 00:12:03 - [VERA_RODEHUTSCORD] No. I think I got it now. I just I I put some thoughts together last night just to kind of get through his first week and then have some topics for the second week. And the third week, he will he will be doing the training anyway, and then his first month is almost over. So I scheduled the thirty day recap with him already just so we have that on the calendar, and then we just take it from there. 00:12:27 - [SCOTT_WARNER] Great. Okay. 00:12:29 - [VERA_RODEHUTSCORD] And I talked to Minnie this morning. We booked some time, and we just went through, like, her tasks and his tasks so we make sure that they don't, like, mix up. Or I wanted to make sure that just because Tanner is joining the team, like because she was she was kind of like, so I mean, I kind of consider him above me, but I know he's not, and I don't know how to deal with it. And I was so we had some things to to get straight and, yeah, we had a good good call, so we kind of wrote everything down. And I think we're getting there. So 00:13:10 - [SCOTT_WARNER] Okay. Well, I I'm excited for him to start. I I talked to Brendan today because I had my exec coaching call, and I went ahead and just sent him your contact info so you guys can get started. But I did let him know that you're kinda kinda busy at the moment, it might not be the best time. But I said, honestly, I'd I'll let her decide when she wants to start that because maybe some of the things that you deal with will be things that you want to use him for. Does that make sense? 00:13:37 - [VERA_RODEHUTSCORD] Yeah. Yeah. No. Absolutely. I mean, I I do have a few questions that would be helpful right now, but I think they will not become less relevant going forward. So I guess if we, I don't know, target something in the March, things will look a lot better, I think. So 00:13:58 - [SCOTT_WARNER] Okay. Well, I'll let you know, I mean, I just wanted to get it kick started because, you know, I've been it's kinda been on my list, I just wanted it off. So there we go. 00:14:08 - [VERA_RODEHUTSCORD] Yeah. That's awesome. Thanks. I I just saw the email. That's that's great. I'm really looking forward to that. And you have you have talked about him so positively all the time, so I'm I'm excited to work with him and about the opportunity to do that. So that's great. 00:14:24 - [SCOTT_WARNER] Yeah. I think the only thing that you'll kind of not love and and I deal with it okay, but it does get frustrating is he kinda can be a little all over the place sometimes. Like, no. That's not fair. Not that's not fair. He's he's directional, but he kinda he'll latch onto a topic and really go with it. But I I kinda like it because it allows me to dig deep into that issue. So I just know before I go in to kinda point him in the right direction, and then, you know, it kinda it works out. So Yeah. He did a good job today of kinda calling me off some bullshit that I was trying to say and and asked me to, you know, think about why I was feeling that way and what was going on. And I I appreciate it because, you know, sometimes you need someone to say, you know, hey. Quit whining. What's going on? You know? That kind of stuff. So 00:15:10 - [VERA_RODEHUTSCORD] Really? That's awesome. 00:15:12 - [SCOTT_WARNER] Yeah. I enjoyed it. I mean, it's not often that I enjoy being told to shut up. But, I mean, he he says it he says it constructively. You know? So 00:15:21 - [VERA_RODEHUTSCORD] Yeah. And then it's totally fair, I think. So 00:15:25 - [SCOTT_WARNER] Yeah. So, anyway, I think you'll enjoy it. You know, if not, then, you know, no no harm, no foul. If if you do, we can talk about, you know, if it's something you wanna keep going with or or or not. So 00:15:35 - [VERA_RODEHUTSCORD] Yeah. And I think, like, going forward, doing the hover thing is still something that is interesting, but, I mean, I don't have to do it all at once. So 00:15:45 - [SCOTT_WARNER] Yeah. I think I I do think you will want to do both for sure. I think the reason I liked this one first is you can use it situationally. Especially since you're kinda new with this role, it's like, I think you're gonna have things that you're gonna be like, okay. You know, sitting in front of an executive like Robert or Matt Howard or, you know, people you don't know quite as well as me, you know, he can kinda help you think about what that looks like and stuff. Mean, because he comes from Lily Ruse and exec and stuff like that. So to me, I just like getting someone else's viewpoint. Yeah. You and I just we have a relationship that's much more casual, but I know, like, Robert can be really difficult. You know, you have Matt who always wants a challenge and and things like that. So, anyway, that's just my thoughts. 00:16:30 - [VERA_RODEHUTSCORD] I honestly think the one I will struggle the most with is Angela. So 00:16:35 - [SCOTT_WARNER] Really? Oh, 00:16:36 - [VERA_RODEHUTSCORD] yeah. I just find her really, really, really hard to work with. It's just I mean, Robert just he at least tells you what's going on or I don't know. He and and he listens. And, I mean, Matt is different for sure, but I haven't had enough touch points with him to make up my mind. But with Angela, I I I just really struggle. I I just she's so fake that I just never know what's going on, and then she kind of snag snaps back at the back. And it's it's just and we don't talk the same language, so I just I need to learn that. So I guess I guess that's the biggest issue. We just don't talk the same language, And I'm not only speaking about English or German. 00:17:19 - [SCOTT_WARNER] Yeah. I I'll tell you so, obviously, this is confidential. So you're are you aware of the big shakeup with marketing at HQ? No. Okay. So they're making big changes at HQ. I mean, Wolfgang is kind of he hired an outside firm to do an initial analysis. Now they're doing a second round even deeper. Fabian Earninger, is currently running marketing, is is just having pretty much the worst time because I think, you know, he's really heavily digital focused. He he came up through the ranks really fast. Probably needs a mentor in front of him to be effective. Everybody thinks he is the guy in the future, but maybe he got put there too soon. Anyway, so there's kind of a big structure shift going on. And Matt told me today, and and we had kinda talked about it before that he's pretty sure that Angela won't make the cut of what he wants in North America, but he's gonna do it in a very fair way and tell her long in advance and allow her to kinda find a good time to exit on her own before we replace her kinda thing. So 00:18:27 - [VERA_RODEHUTSCORD] Okay. 00:18:28 - [SCOTT_WARNER] But just just to kinda give you an idea on the direction he's taking. So 00:18:32 - [VERA_RODEHUTSCORD] Yeah. And, I mean, I can't really speak from her way of working. I just think she's really hard to deal with overall, and I I know I'm not the only one struggling with that. And I know that her team is struggling sometimes too because of the way she acts and treats people sometimes. 00:18:52 - [SCOTT_WARNER] Yeah. I think that's 00:18:53 - [VERA_RODEHUTSCORD] it's just her web communication. I don't know. But it like, yeah. It's it's just not easy sometimes. But on the other hand, I had the preworkshop call with her yesterday. And even though she decided to do everything on her own, basically, I mean, we already talked about that. She was the only one so far that has everything in place. I mean, she has, like, all the goals, like, pop the department of goals. The she has all her months throughout the year planned through with the campaigns and the products we wanna focus on. And I do get that this is more necessary for marketing than it's probably for IT or logistics, but she predits all of the work already that we would work through with all the other departments now. I was quite impressed about that. But then on the other hand, after she told me that she will set it up herself and she doesn't want her team to mess with it, I was like, okay. I don't know. Now I don't know if it's a good thing. Or just I need to have control over everything thing. So 00:20:05 - [SCOTT_WARNER] I was gonna say, I think that's my issue with it is is it's her overwhelming need to control the the the flow. And and, I mean, you've seen kinda what it manifests. It's you know, if it's not her way, it's the highway kind of situation. And I I personally don't care for that style, but, you know, it is normal. So 00:20:25 - [VERA_RODEHUTSCORD] okay. So 00:20:26 - [SCOTT_WARNER] just let me know if you need help with her. I mean, I I do think we'll continue to bang heads with her for a little while. So 00:20:38 - [VERA_RODEHUTSCORD] It it already helps to just vent sometimes. 00:20:41 - [SCOTT_WARNER] Oh, for sure. I do it all the time. 00:20:43 - [VERA_RODEHUTSCORD] Oh, she made me so mad this week. Like, seriously, when she when she told me to move Minnie so all the stuff that happened before, I was already cooking. But then when she told me to just move Minnie or TTS andRA out of the closets so Jen can have it for her stupid trash stuff that she never touches again, to put that in there even though they have an entire warehouse aisle blocked just for their stuff. I was I was about to lose it. Like, seriously, I just stepped away from my computer because I was so mad. And, you know, I I'm usually not not a mad person, but I was so mad. 00:21:17 - [SCOTT_WARNER] So I don't think I did. 00:21:18 - [VERA_RODEHUTSCORD] I don't know 00:21:18 - [SCOTT_WARNER] if we ever finalized. Where did that end up? Like, do I need to say anything or be involved? Or 00:21:25 - [VERA_RODEHUTSCORD] Well, I told her that I'm not moving them out of there because that's their space they they needed, and it's specifically in that area because that's where they need it. And then she kept sending me pictures of of all the other closets we have. So she opened up all the closets and took pictures of the inside. And then she was like, we have all those empty lockers. Why why don't you give that to her? And I was like, I would suggest those as a plan b, but they are really narrow, and I imagine it would be inconvenient to store her things in there because they don't all fit. And then in the end, I just offered her a closet from upstairs, which Minnie would be willing to give up or to free up. But then after all those discussions, Jen still picked the lockers, and I was just like, well, whatever. Just take the lockers if you think it works for you. But it was just the way she said those things and the way she she she wanted to dictate where people are allowed to keep their stuff. Oh, it just made me so mad. So 00:22:29 - [SCOTT_WARNER] Yeah. I 00:22:30 - [VERA_RODEHUTSCORD] But, no, I think we're good now, I think. Let's see. 00:22:32 - [SCOTT_WARNER] Well, she's lucky I didn't call her and really jump in because I was kinda having a day that day anyways, and I was like, are you kidding me? So 00:22:44 - [VERA_RODEHUTSCORD] Yeah. 00:22:46 - [SCOTT_WARNER] Okay. Well, I'm glad it's handled. So alright. 00:22:50 - [VERA_RODEHUTSCORD] Okay. On the list, I I I I only have a few updates on the things we already have on there. So the office remodel, I reached out to Compass. Haven't heard back yet, but I will keep you updated as soon as I do about the office remodel. 00:23:11 - [SCOTT_WARNER] Yep. 00:23:12 - [VERA_RODEHUTSCORD] Pascal moved into his office, so he's good. We're moving some some furniture out of Robert's office into his even though Pascal doesn't want them, but Robert wants to get rid of them. So we just follow those instructions. 00:23:29 - [SCOTT_WARNER] Do you know what's in them by chance? 00:23:32 - [VERA_RODEHUTSCORD] The cabinets? 00:23:33 - [SCOTT_WARNER] Yeah. 00:23:33 - [VERA_RODEHUTSCORD] I don't know. 00:23:34 - [SCOTT_WARNER] Okay. 00:23:35 - [VERA_RODEHUTSCORD] Vials, I think. 00:23:35 - [SCOTT_WARNER] No big deal. I just was curious if he said what they were or whatever. So 00:23:39 - [VERA_RODEHUTSCORD] I don't know. For the ESM insurance thing, we almost have everything together besides the loss runs from Doc. He never really got back to me yet. We did get them from Matt or Abby pretty quickly, so that was good. But Doug didn't reply yet. So 00:24:05 - [SCOTT_WARNER] He hasn't called me yet either that I know of. So 00:24:08 - [VERA_RODEHUTSCORD] Okay. That would have been my next question. But that's the last thing we're waiting for, all the other files are ready. Let's just see. What else is on here? Coaching, we already talked about that. Coffee machine, that one actually got a really interesting twist because they picked the machine up last week because they think they would be able to fix it. I found a new place in in Downtown Indy, and they actually work a lot with those sharer machines. And they made it sound it's not a big deal at all to get the spare parts or at least they don't see an issue. And even if we don't get their original spare parts, they might be able to find a workaround, which would still cost us maybe, like, a thousand or 2,000, but not 15 or 20. Because they said that those sharer machines are almost indestroyable. Yeah. So I was just like, okay. Whatever. I mean, we have nothing to lose. They picked it up. And even if we don't want to proceed with the repair with them, we only pay, like, a 150 trip charge or something, and they at least checked it out because they are specified on specialized on secondhand coffee machines, and they would have alternatives for us on hand as well that we could use if they can't repair or share our machine. So let's see. 00:25:35 - [SCOTT_WARNER] Okay. Great. 00:25:38 - [VERA_RODEHUTSCORD] And then we have the Spanish class on here. 00:25:42 - [SCOTT_WARNER] I don't know 00:25:43 - [VERA_RODEHUTSCORD] if you made any progress with that. 00:25:45 - [SCOTT_WARNER] They called and left me a message, and then they just responded to my email with kinda what I wanted. So I haven't gotten back to them yet, but at least we have made contact. And they they are they confirmed that it's something they do. So 00:26:00 - [VERA_RODEHUTSCORD] Good. If I can help, just let me know. 00:26:04 - [SCOTT_WARNER] Yeah. No problem. 00:26:06 - [VERA_RODEHUTSCORD] And then we still have the building crack thing on here. You mentioned that you try to that you would try to find an email from the static engineers a few years ago. I don't know if you had the chance to get to do that. I couldn't I 00:26:18 - [SCOTT_WARNER] I looked for it. I couldn't find that specific e like, I I thought there was a here. Let me hold on. My email's been crazy slow. 00:26:30 - [VERA_RODEHUTSCORD] Maybe it's not my Internet. 00:26:33 - [SCOTT_WARNER] So I'll send you this. This isn't exactly what I was hoping for, but 00:26:41 - [VERA_RODEHUTSCORD] send. 00:26:44 - [SCOTT_WARNER] Save. Okay. So there's that. I'll keep looking because I know somewhere there was an email. I just can't remember the guy's name. Paul oh, I just found it. Paul Jennings. Okay. Yeah. So 2021 is when I had them out. And because it's so old, it was taking forever to pull up. But so here, I'm a four I forward you two mails. So the the one from Paul Jennings is the one I was showing you, and then the second one, which has a quote in Paul from Paul is the outcome of this. So Okay. Just you know, if it helps you at all or does anything, just let me know. 00:27:30 - [VERA_RODEHUTSCORD] I would I will review. I still don't know what we should do if we should have it assessed or not because it's I I think it's if the building is moving that much that it's actually moving doors, like door frames, metal frames, it's it's still making me a little bit nervous, but then I don't know if it's bad enough to actually call somebody out. So 00:27:53 - [SCOTT_WARNER] Yeah. There's some contact info. So we I mean, that or we could I I mean, I think it might be worth just having a structural engineer look at it. I mean, maybe maybe we don't do anything, but they could at least say you're safe or get everybody out of the building right now. You know? 00:28:07 - [VERA_RODEHUTSCORD] Yeah. Yeah. Could we even, like, just email them and ask for advice? Do they do that? Or 00:28:15 - [SCOTT_WARNER] I think so. We could also email I'm trying to think of who we could email. Hold on. I just closed that. One second. So who was oh, wait. Wrong one. It's in my outbox. I was like, where the hell is it? Okay. So the guy who originally answered my question was Duke Realty. That's who built our building. They don't exist anymore. So, unfortunately. Okay. Oh, okay. There is a contact in here where it says, Scott, the structural engineers were Smith slash Robert and Associates, and it gives a phone number and an email. I think we could reach out to them and send them, like, a picture and just say, you know, hi. We got your name from, you know, whoever, and and just say, know, do you have any we we're just concerned. Is this something that you could offer an opinion on, or should we have someone come look at it kind of thing? 00:29:21 - [VERA_RODEHUTSCORD] Yeah. I can do that. I mean, we kind of adjusted the door by now, so you can't it's it doesn't look as bad anymore, but I still have the picture from when it happened, and we could just use that. 00:29:34 - [SCOTT_WARNER] Sure. Okay. Just let me know if you want help with it, but I just that should be a good starting point. So and Tanner could probably jump in. So 00:29:42 - [VERA_RODEHUTSCORD] Yeah. That's perfect. That's perfect to get to know everything. 00:29:47 - [SCOTT_WARNER] Awesome. Okay. 00:29:54 - [VERA_RODEHUTSCORD] I will look at the emails once I receive emails again. 00:29:59 - [SCOTT_WARNER] Yeah. No problem. 00:30:00 - [VERA_RODEHUTSCORD] Okay. No. That works. And then what's not on the list that I would have added what did I do this week? So I completed all the preworkshop calls. It was actually really insightful, And Robert will be a little tricky because he's traveling so much, but I think I found a good workaround with him, and he's giving Pascal almost full how do you call that, authority to decide over their customer experience 00:30:40 - [SCOTT_WARNER] Yeah. 00:30:41 - [VERA_RODEHUTSCORD] Goals going forward. So that will make things a lot easier. And then for product management, he says as he doesn't really have anybody yet, he will just come up with one or two simple OKRs for the quarter two, and then we can kind of kick that off in q three. And then for, sales, he will work with Jordan, but I would provide them the information to just do it on their own because he said they have a lot of travel time together, so they could just discuss that then. And for me, that works as long as they come up with OKRs and departmental goals that we can somehow pitch to the team later. 00:31:15 - [SCOTT_WARNER] Okay. 00:31:16 - [VERA_RODEHUTSCORD] And then, yeah, Angela is doing it on her own, and that's actually really good because then I only have the workshops with you and with Amity and the teams. And that way, it's a lot less, work than anticipated, which is good. And we actually get it done by February. 00:31:33 - [SCOTT_WARNER] So it's just Amity and I who need all the help. 00:31:36 - [VERA_RODEHUTSCORD] Yeah. 00:31:37 - [SCOTT_WARNER] Yeah. Slackers. 00:31:38 - [VERA_RODEHUTSCORD] Unfortunately. I mean, I wish I would be in Angela's team because then I wouldn't use my brain at all. But, hey, that it is how it is. 00:31:45 - [SCOTT_WARNER] Yeah. I've met some of her team. I guess that works, but never mind. Okay. That was not nice. I'm so sorry. 00:31:53 - [VERA_RODEHUTSCORD] It's okay. And then I am working on a possible design for the balanced scorecard, but this hasn't been a huge priority for me this week. But I wanna get this done soon because if we start I mean, we we track we we backtrack January, and we are tracking February. So I kinda wanna have something in place soon. I I probably will not overcomplicate that, but I wanna do it a little different than last time because one of the main feedback I got was last time, the layout and everything was awful. So let's just see what we can do better this time. 00:32:34 - [SCOTT_WARNER] Yeah. I meant to Google, like like, Google image search, like, bounce scorecard just to see what people have out there, but I never did do it. So 00:32:42 - [VERA_RODEHUTSCORD] Yeah. And then I will probably change around the KPI Excel a little bit or just copy and paste things in a new Excel so we have a tracking sheet in place where people can enter their their numbers by the February. 00:33:01 - [SCOTT_WARNER] Okay. Great. 00:33:05 - [VERA_RODEHUTSCORD] I didn't start on, like, the priority process critical role thing yet, but it is on my radar. And other than that, we had a lot to do with feed this week because of all the changes, and we had another, like, vehicle damage. It wasn't an accident, but one of our s m's parked their truck somewhere, and then a big load of snow dumped from the roof and hit the front how do you call them? Metal piece that 00:33:46 - [SCOTT_WARNER] is The bumper? 00:33:48 - [VERA_RODEHUTSCORD] Yeah. The bumper? 00:33:50 - [SCOTT_WARNER] Yeah. Okay. Weird name. Yeah. 00:33:53 - [VERA_RODEHUTSCORD] It's super weird. It hit the bumper and completely scratched and, like, they were like it pushed it pushed the metal down at certain areas. So we had to get that estimated and in the shop. And as always, the Hartford wasn't very responsive, so that was going on. And then, oh, yeah, we we finalized the plan for sustainable systems and warehouse space. So, like, electricians out, and we arranged the list and everything. And we coordinated with IT what they wanna do because they wanna use the list to do some of to redo the LAN cabling and the big redone. So just a lot of small things this week. 00:34:47 - [SCOTT_WARNER] Okay. I mean, you're doing three or four jobs, so I'm not gonna I mean, sounds perfect to me. I feel bad for not helping you very much. But 00:34:56 - [VERA_RODEHUTSCORD] Well, you do your own jobs. So 00:34:58 - [SCOTT_WARNER] Yeah. That's all good. Yeah. When you're bored and you wanna read, I sent you a book. But 00:35:04 - [VERA_RODEHUTSCORD] I just opened it. Yeah. So what's that's what you forwarded to Amity, and that's what your like, your first thirty day review of logistics is? 00:35:15 - [SCOTT_WARNER] Yeah. And that's kinda why I wanted to share it with you because there's a lot about data in there that I kinda I'd like to see come out of logistics, and and I'm gonna set them, you know, some goals to try to come up with it. Now not saying we're gonna change our our anything that we've already done. It's more that next year, wanna have more options for data, and I want I want that team to be seen as a as a trustworthy team right now. If I talk about numbers out of logistics, everybody kinda rolls their eyes. It's just there's a very weird dynamic, and I I just wanna get in front of it and and get a feel for it. But it also so the reason it's confidential 00:35:51 - [VERA_RODEHUTSCORD] Weird why? 00:35:53 - [SCOTT_WARNER] Just because numbers should be numbers. Right? I guess I don't understand why sales feels one way and logistics feels a different way, and I can't seem to find alignment. It's it's just so odd to me, and I I haven't quite gotten to the bottom of it yet other than 00:36:07 - [VERA_RODEHUTSCORD] Yeah. 00:36:08 - [SCOTT_WARNER] It seems like a Robert thinks one way and logistics thinks another way. So 00:36:14 - [VERA_RODEHUTSCORD] Mhmm. 00:36:15 - [SCOTT_WARNER] But, yeah, also, you'll see some of my thoughts on the the team itself and and whatnot. So, you know, anyway, just because I bounce things off of you a lot, thought it was at least fair to share it. So 00:36:27 - [VERA_RODEHUTSCORD] No. That's awesome. I mean, I've never really read a thirty day assessment, so this is actually quite interesting. 00:36:34 - [SCOTT_WARNER] Yeah. So I just did I, like, interviewed everybody, took notes, kinda asked them all a set of questions, how they would respond in certain scenarios, and that's kinda how I put it together. So 00:36:44 - [VERA_RODEHUTSCORD] What did you think of Kelsey? 00:36:46 - [SCOTT_WARNER] I like Kelsey a lot. I think she was so nervous to talk to me. And, like, when I shook her hand at the end, she said, I'm sorry. I'm sweating so bad. I was like, it's okay. 00:36:56 - [VERA_RODEHUTSCORD] But she was. I felt I could see it when she was sitting in front of your office, and I I told her that you don't just do the little ongoing in there. So it was just we we talked, I think, the morning or the afternoon before. She's just not made for that, I guess. So yeah. 00:37:13 - [SCOTT_WARNER] Well, I said, once she gets to know me, I don't think it'll be a big deal because I feel pretty easy to talk to. But, you know, so, really, I thought great out of her. I think, you know, Steve's done a good job of mentoring her so far. You know, there are things I'd like to see kinda come out of her role, you know, and maybe even change the role up over time. But my focus is a little, you know, at the John and Steve level, like, what's the what are the boundaries between those two? Who does what? You know, what differentiates between the two to make sure that, you know, we're we're doing things right? I'm not saying it's wrong. I just think it's ambiguous sometimes. So, I don't think Jon is not strategic. I think Jon needs to focus on strategic a little bit, but I think TTS or Festool needs to do a better job of defining what strategic means to us. 00:38:04 - [VERA_RODEHUTSCORD] Yeah. Absolutely. 00:38:06 - [SCOTT_WARNER] So kinda that's my take is that's where my mentorship has to come in to Jon in, you know, the next thirty to sixty days is, you know, kinda showing him what I'd like it to look like, showing him what success would look like, and, you know, making sure it's something he wants to do. You know, he may go, that's not what I signed up for. I wanted to come in and work for Lori and just click buttons, and and that's okay. But I just we'll see. I doubt it. He seems like he's he's got some ambition in him. So 00:38:35 - [VERA_RODEHUTSCORD] You got, like, those sixty day thing? That that's a lot, isn't it? 00:38:41 - [SCOTT_WARNER] Say again? 00:38:42 - [VERA_RODEHUTSCORD] By day 60, I would provide blah blah blah, and then this will be based on a consistent weekly KPI cadence. That's that's a lot, isn't it? 00:38:51 - [SCOTT_WARNER] Yeah. I mean, for me and the way I just got this discussed it with Amity is, like, I just wanna see at least progress toward these because some of these might involve new reports or whatever. I'm not saying I guess I should've worded it more carefully. It's not so much that I wanna have it 00:39:05 - [VERA_RODEHUTSCORD] This sounds like, well, you got it all done by day 60. Here. 00:39:09 - [SCOTT_WARNER] Let me find I I gotta read it just to see what I said. 00:39:13 - [VERA_RODEHUTSCORD] I mean, you said the decisions will be based on but then if they're based on it, it sounds like it's already available. 00:39:20 - [SCOTT_WARNER] But Well, yeah. I think the way I kind of have been talking to people is that we would, you know, start as we develop these things, want this is just start to be based around numbers. You know? A lot of this was developed, you know, with what I want. And and I you know me. I'm willing to change my mind if, you know, I if I get with Kelsey, Chris, anything anybody and and they say, well, I think we should do this because of this or can't do that because of this. Like, I'm not saying it has to be this way. This is just my thirty day assessment at this point. So 00:39:50 - [VERA_RODEHUTSCORD] Will you keep having one on ones with all of them? 00:39:53 - [SCOTT_WARNER] Yeah. I did. I you know, I said, like, every two weeks for the lower levels every week for Steve and, John. But I've already kinda created the draft templates for the emails. I've got kind of a checklist that I have for myself to kind of move through it. And then I'll have to show you my leadership scorecard just because it might maybe help you with 10 or whatever. I don't know. It kinda depends on how you wanna handle it. But anyway. 00:40:17 - [VERA_RODEHUTSCORD] Yeah. No. I would love to see it. 00:40:21 - [SCOTT_WARNER] Cool. Well, yeah, I guess just keep, you know, keep trying to survive until Tanner shows up. I guess that's Monday. Right? He's isn't he here on Monday? 00:40:34 - [VERA_RODEHUTSCORD] He will be there on Monday. Yeah. And, yeah, I'm not gonna I'm not gonna let him drown so he can take it easier. 00:40:44 - [SCOTT_WARNER] Yeah. No. That's good. I will be there Tuesday, Wednesday, Thursday for sure. I'll probably just come in all four days and stay home on Friday is my current thought. So 00:40:57 - [VERA_RODEHUTSCORD] Next week. Yeah. We are doing team lunch on Monday in case you want to join. No obligation or anything. But Minnie and I are going with Tanner to lunch him just in case you wanna join you. You are invited. Okay. 00:41:13 - [SCOTT_WARNER] I may do it just to kinda get to know him on not sitting in the office. You know? So 00:41:19 - [VERA_RODEHUTSCORD] Yeah. I mean, if you're onsite, I can just forward you the invoice invite. If not, then we're just gonna go the three of us. 00:41:25 - [SCOTT_WARNER] And if not, just forward me the invoice. No. I can't. 00:41:28 - [VERA_RODEHUTSCORD] That oh, I actually that was actually a question I had. So if I don't have a credit card and I kind of pay on my own, could I still expense that if I take the team for lunch? 00:41:38 - [SCOTT_WARNER] Yeah. You just scan the receipt in, and that's it. So 00:41:42 - [VERA_RODEHUTSCORD] Okay. That's easy. 00:41:43 - [SCOTT_WARNER] Yeah. But if I go, I'll pay, of course. Yeah. 00:41:47 - [VERA_RODEHUTSCORD] No. That that but that wasn't the reason why I want you 00:41:50 - [SCOTT_WARNER] to I know. I know. Know. I know. Yeah. Okay. 00:41:54 - [VERA_RODEHUTSCORD] I might need some feedback from you Monday or Tuesday on the workshops because I'm having the first workshops probably Wednesday 00:42:04 - [SCOTT_WARNER] Okay. 00:42:04 - [VERA_RODEHUTSCORD] If not even Tuesday. And I kind of would like to just run it by you to get a second opinion, and maybe you wanna change something. But I wasn't sure. Are we still having the HR interview on Tuesday with a new candidate, with a new person? 00:42:23 - [SCOTT_WARNER] I the last I heard is she's still moving forward, but I I mean, I still just have a placeholder that's insanely long, so I'm not sure. 00:42:34 - [VERA_RODEHUTSCORD] Okay. 00:42:35 - [SCOTT_WARNER] Lisa's out today because I've needed her, like, five times, and she's not here since. 00:42:39 - [VERA_RODEHUTSCORD] Yeah. She's enjoying some time in New York. 00:42:42 - [SCOTT_WARNER] Good for her. She needs it after the disaster of a first few weeks, she said. Not on her part, just the way we work. So 00:42:51 - [VERA_RODEHUTSCORD] I think she really enjoyed San Francisco, at least what she told me. And she said she almost feels guilty to kind of resolve the the office there because she felt like the work environment was very thriving and very positive, and the place was so full of character and everything. So she was like, I know that's what we have to do, but it almost felt me feel guilty made me feel guilty for doing that. So yeah. 00:43:27 - [SCOTT_WARNER] I mean, yeah, I I don't disagree. The problem is is they're living losing 12,000,000 a year. I mean, you can have all the culture in the world, but at what cost? Right? So Yeah. I mean, I hate it. I think it it had so much potential. I think it was mismanaged, but, I mean, I don't know. 00:43:44 - [VERA_RODEHUTSCORD] Yeah. Unfortunately. What is happening to Philip now? 00:43:48 - [SCOTT_WARNER] As I understand it, he's just being he's being incentivized to stay on to the end, but I heard he's not coming to Festool, which surprised me because he's a long time Festool guy. So 00:43:59 - [VERA_RODEHUTSCORD] And doesn't he need the company for his visa, or does he have the green card already? 00:44:05 - [SCOTT_WARNER] I think he I think he has his green card, but I also someone told me he might be going back. 00:44:12 - [VERA_RODEHUTSCORD] Interesting. 00:44:13 - [SCOTT_WARNER] So I don't I I I he and I aren't really all that, like, close enough for me to ask, but, you know, I wonder if he was just, like, you know, maybe ready to go home or something. I I really don't know because where he lives is incredibly expensive. So I don't know. Like, he would definitely need a job of some form. 00:44:31 - [VERA_RODEHUTSCORD] I might ask Pascal. He should know probably. 00:44:35 - [SCOTT_WARNER] Yeah. He might be the one who told me that. I can't remember who told me that. So 00:44:42 - [VERA_RODEHUTSCORD] Speaking of culture, I did talk to Robert this weekend. He filled me in with some of his plans going forward with the sales team, and I was saying, okay. This is gonna be very interesting. 00:44:54 - [SCOTT_WARNER] I haven't heard anything lately, but all I know is he told me he expected to lose 50 of his workforce. So 00:45:00 - [VERA_RODEHUTSCORD] How many? 00:45:01 - [SCOTT_WARNER] 50. Half. 00:45:04 - [VERA_RODEHUTSCORD] 50? 00:45:05 - [SCOTT_WARNER] That's what that's what he told me. But this has been a while ago, but still, I 00:45:09 - [VERA_RODEHUTSCORD] Oh my gosh. He has, like, 42 people under him. Like, oof. Okay. 00:45:15 - [SCOTT_WARNER] Yeah. I think I don't I can't remember if you and I talked since then, but Amity is now very concerned about him. So and I said, you knew what you got. Like, we warned you. 00:45:29 - [VERA_RODEHUTSCORD] I kind of had that feeling because when we talked on when did I talk to her? Wednesday after we had the prealignment. I had the prealignment for the workshops with her, And she was like, so how are the KPIs going? And I was like, they're going great. Besides Robert's one KPI that's still not being filled out, and she could see on her face that she was really aggravated about that. And I was like, I guess he just didn't have time. He was traveling, whatever. She's like, did he respond to you? And I was like, no. But, I mean, I I didn't wanna, like I I mean, I'm I I don't wanna tell on him. I mean, no. He didn't respond to me, but whatever. So and she she, like, she rolled her eyes and, like, she showed, like, real attitude, and I was like, okay. 00:46:16 - [SCOTT_WARNER] Yeah. She's definitely seeing the real him now. So 00:46:22 - [VERA_RODEHUTSCORD] And then, like, I think the minute he came into the office, she kind of ordered him into her office. So I don't know if they what they talked about, but, yeah, you could definitely tell that she wasn't happy at least. 00:46:35 - [SCOTT_WARNER] Yeah. I'm still annoyed at both of them. They have all these calls, and they just discuss strategy and make plans and stuff. And then I don't find out until, like, later, and I'm like, you guys could literally just have me in those meetings. Like, that would save all the time in the world. And Amity's always like, oh, it just kinda happens. And I'm like, well, like, make it happen in a more structured way, please. 00:46:56 - [VERA_RODEHUTSCORD] Yeah. Especially if they expect you to execute it then. Right? 00:47:01 - [SCOTT_WARNER] Well, that's my thing is I can't design a whole logistics thing with one plan, and then it changes. I'm not aware. And then, you know, that's just I don't know. I get annoyed. So 00:47:11 - [VERA_RODEHUTSCORD] Did you figure out the IT thing? 00:47:14 - [SCOTT_WARNER] Which one? The burn thing? Or 00:47:17 - [VERA_RODEHUTSCORD] Uhhuh. 00:47:18 - [SCOTT_WARNER] No. Not yet. I talked I talked to Matt Howard about it today, and he gave me some guidance on what he'd like. So I'll be sending the email today. And, I mean, it was due today, but I'm just gonna tell him, hey, man. I was out most of the week, you know, dealing with a personal issue. And, I mean, yeah, I was in and out, but, like, I only had so much time to get my shit done. 00:47:36 - [VERA_RODEHUTSCORD] So Yeah. 00:47:38 - [SCOTT_WARNER] Giving me four days or whatever to do something that's fairly complicated wasn't cool of him in my opinion. 00:47:45 - [VERA_RODEHUTSCORD] What did Shawn say 00:47:47 - [SCOTT_WARNER] Shawn 00:47:47 - [VERA_RODEHUTSCORD] in the end? 00:47:48 - [SCOTT_WARNER] Shawn still doesn't wanna talk about it. He basically said he he he said, this is HQ's way of nitpicking this until they make it go away, and they're never gonna say yes. So we just we either need to fight this, like, with every ounce of our being or shut it down. So I said, well and so that's where Matt kinda I I wanted some guidance from him. I don't think Bercow's request is all that off base, but I I think Shawn's right. If they use it 00:48:15 - [VERA_RODEHUTSCORD] to 00:48:16 - [SCOTT_WARNER] nitpick, that's gonna tell us what we're dealing with. You know? What I don't like is there's, to me, zero chance that Bercow wrote this email because it's very technical. Like, I would have struggled to write it, and I'm a pretty technical person, and and Bercow's not an IT guy. So somebody else wrote at least the the most of the email, and then he sent it as a demand instead of a request. And this is days after Shawn and I met with him and said we were looking to be good partners and work together, and we were we we explained everything and how we got there. So to me, it's just a it's really a crappy way of handling it because what he should have said is, hey. I really appreciate you guys wanting to be good partners. Here's a list of things we'd like. You know? Let us know what you guys think. Because I would have I would have instantly said no problem. But now because he said do this, I wanna be like, no. So 00:49:07 - [VERA_RODEHUTSCORD] Yeah. And then, like, putting it on the this creates a huge amount of workload side and whatever. It's just super unfair considering, again, the amount of people they have on their end and what we have over here. 00:49:22 - [SCOTT_WARNER] So it's 00:49:23 - [VERA_RODEHUTSCORD] just I don't know. 00:49:23 - [SCOTT_WARNER] Yeah. That's the part I told Matt. I said they you know, he it's like he created a bunch of work folks. They didn't know about it. And then, like, I have email after email after email of me and the IT team and Shawn discussing it. So they definitely knew about it. They're just they're his middle managers are mad, and they're throwing a hissy fit. So I'm not a fan of his management level. So 00:49:47 - [VERA_RODEHUTSCORD] Sounds like a huge kindergarten party going on there. 00:49:50 - [SCOTT_WARNER] Yeah. Welcome to men. Sorry. I always say men wine and women are mean when when the fight comes. So 00:50:00 - [VERA_RODEHUTSCORD] I don't know what's better. 00:50:01 - [SCOTT_WARNER] Not neither. But, anyway so is there anything I can do for you to help at all? I feel like I feel like because you're good, you kinda get forgotten not on purpose, but just because I trust you. But I hope you know if you need it, you'll let you just let me know, and I'll be there. So 00:50:18 - [VERA_RODEHUTSCORD] I will. Thank you, and I appreciate that. But I think it's we're getting there. Yeah. 00:50:25 - [SCOTT_WARNER] Well, let me know when if Brendan reaches out and and, you know, when you wanna get started and and from there. Otherwise, I'll see you on Monday, and it'll be good to have Tanner on our on our team, and we can get started. So 00:50:38 - [VERA_RODEHUTSCORD] Yep. 00:50:40 - [SCOTT_WARNER] Alright. Have a good weekend. 00:50:42 - [VERA_RODEHUTSCORD] You too, and enjoy the rest of the birthday today even though it's not the best circumstances. But y'all can still celebrate a little bit. So 00:50:50 - [SCOTT_WARNER] I appreciate it. We'll try. 00:50:52 - [VERA_RODEHUTSCORD] Alright. See you. Have a good weekend.
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