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00:00:02 - [STEVE_WADE] Somebody that runs IT. So 00:00:12 - [NATHAN_HARPEL] So you see at the beginning of the month how did you meet us or meet your work or call her. Like, very first week, she had 11, and that was shipped all of this basically one day. And then after that, you can see it falls 00:00:22 - [STEVE_WADE] way down. Is it down to acceptable? 00:00:25 - [NATHAN_HARPEL] Yeah. It's down to acceptable. You get one week, two week. 00:00:28 - [STEVE_WADE] And her productivity is Right. 00:00:32 - [SCOTT_WARNER] Towards the bottom. 00:00:36 - [STEVE_WADE] Is she picking mostly LTL or UPS? Both. 00:00:41 - [NATHAN_HARPEL] One week, have room one. Next week, I'll wherever the workload 00:00:44 - [STEVE_WADE] is. Sample sizes? Decent. That includes training. 00:00:51 - [NATHAN_HARPEL] She's I do use her for both because she's capable of doing both. You know, she's not the four foot eleven girl out here in the leads. I think they work I think each year work on 21, and they probably haven't moved all that stuff out in front of it yet. Like, definitely moving this morning. Oh, I figured I would see it going into the dumpster instead of moving it again and moving again later. 00:01:18 - [STEVE_WADE] Carrie's it on on Mika. She hasn't been here that long. She has time to improve. We need to have a discussion with her about arriving on time, attendance, and because she missed a day or two. 00:01:40 - [NATHAN_HARPEL] Door Door 21. Airfix. 21? Yep. Sorry. It better be. Hey. Next time, I'll have your car alarm going on. Anyway, so make Alright. So she started February. She's already has this that once a day. She called in twice. Getting sick once. She's sick once. Called in they got this Monday, and she's been late twice this week. Called in and late twice. 00:02:14 - [STEVE_WADE] Was one of those days Monday? 00:02:17 - [NATHAN_HARPEL] She called in Monday. She called in. Okay. And then she was late the next day, and then today, we all saw her walk in today. Wait a minute. 00:02:24 - [STEVE_WADE] What day was there a wreck? 00:02:26 - [NATHAN_HARPEL] It it was bad. I was in there. It was I wasn't in there. The wreck was there. I didn't even oh, right here. I got it. I wrote it down. Recover. I don't think the date's right. I think that's supposed to be the fourth. Wasn't it yesterday? No. It's Tuesday. Was it Tuesday? Okay. So the date is right then. So I put it on there. 00:02:44 - [STEVE_WADE] Okay. Alright. It's good. 00:02:45 - [NATHAN_HARPEL] I'm It's not confirmed too. 00:02:47 - [STEVE_WADE] So That that one's understandable. Again, it's not horrible. It's worth a conversation because she can straighten it out. Productivity Needs to improve as well. Yeah. 00:02:59 - [NATHAN_HARPEL] I mean, I talked to her about her pickers, and she improved those. So it's not the con conversation she's improved another. 00:03:06 - [STEVE_WADE] And Tough to have that productivity conversation with less than a month sample. 00:03:11 - [NATHAN_HARPEL] And they're going back and forth from UPS LTL too. It does it's a difference. 00:03:16 - [STEVE_WADE] But she is towards the bottom. So 00:03:20 - [NATHAN_HARPEL] I mean, I still you know, I have a rate for it down to the tenth. Alright. 00:03:27 - [STEVE_WADE] So we're all in agreement that the end of at the end of the next Friday of next week Once you come out. The thirteenth is Peterson's last day. Yep. For sure, I'm gonna have be going to Oh, Christina, likely that's her last name, but we're gonna play it by ear. 00:03:51 - [NATHAN_HARPEL] So Augustine has been hacking, Scott, but we found out that she doesn't even log in or so because she doesn't have a login. Once it's logged in for her, she's able to pack, but, I mean, that's just scanning and then putting stuff in a box. 00:04:05 - [STEVE_WADE] When you're saying log in, it's Windows, it's SAP, it's for whatever reason, Nora has to go and get her set up so that all she has to do is the scanning function. 00:04:15 - [NATHAN_HARPEL] Like, she's incapable of it? Yes, sir. She's Never used a computer. Computer is what we were told. So there's gonna be some backlash with this release because Nora came in yesterday and was saying that Augustine was tired of Gloria, of course. So when we go to release Augustine for not those issues, they're gonna assume that we released her because she's complaining about Gloria. So we're gonna have backlash on But just I'm not I'm I'm still fine with releasing. I just wanna know that we're gonna have something out. 00:04:49 - [STEVE_WADE] Here's the here's the catch. She she is packing, and we're not seeing errors or we're not aware of errors. 00:04:59 - [NATHAN_HARPEL] The numbers are still because her numbers are good. She's It's about half a month. Half and half, you can see there. 00:05:04 - [STEVE_WADE] Right. And her numbers are are good, but she would be limited to picking UPS or packing UPS. 00:05:13 - [NATHAN_HARPEL] Can she has to have somebody to log in for it too. 00:05:16 - [STEVE_WADE] If we get past logging in for it. I I he can learn the long run. This going to be devil's advocate because you got somebody that's performing towards the top. 00:05:30 - [NATHAN_HARPEL] That that's my only comment. I know I 00:05:32 - [STEVE_WADE] just walked in, but it's 00:05:33 - [SCOTT_WARNER] like, she seems 00:05:34 - [NATHAN_HARPEL] like Can we not educate that? I wanna see because this is about of course, her packing or picking covered a lot of her half and half of the month. It covered up made this look better because she's always been towards the top on picking. Okay. So I can go back and do the breakdown of last the last two weeks instead on her and see where the packing numbers are actually. 00:05:58 - [STEVE_WADE] Okay. We'll look at that. Let's see what we 00:06:00 - [NATHAN_HARPEL] can do to get her So what's your gut telling me? Of logging in to That's what she'll be able to do. It's a not enough of a help. Yeah. I don't 00:06:11 - [STEVE_WADE] See, Scott, it's it's there's a couple issues that we've done. We have too many people that are limited to just a couple of functions for physical reasons or whatever. 00:06:19 - [NATHAN_HARPEL] Mhmm. We need 00:06:22 - [STEVE_WADE] to recruit people that can move around throughout the facility and do various jobs depending on where the workload is. I don't know. I struggle with this one because her productivity is good. Her attendance is good. She hasn't been in any drama that I know of. I mean, yeah, Nora said that, but yeah. So it's a catch 22. Do we not wanna bring another limited person in or not? 00:06:52 - [NATHAN_HARPEL] Well, what Nora said is also she doesn't even wanna be over there because of the that was her words. That she don't wanna be she likes packing, but doesn't wanna be over there because of the whole tire issues. Sure. Everybody would say that they don't wanna be over there because of that. Well, probably won't be over there. They're like We're 00:07:09 - [STEVE_WADE] gonna address that on the one of the success. 00:07:11 - [NATHAN_HARPEL] Yeah. We have a plan for that one. So I I guess my thoughts are is do we have, like, a mentorship program or anything like that? We could put her with somebody that can work through that? 00:07:21 - [STEVE_WADE] Or It has to be Spanish speaking only. So that's another issue. We're trying to we're trying to wean ourselves away from at least they gotta be able to receive instruction in English. 00:07:32 - [NATHAN_HARPEL] Yeah. And she cannot? Very limited. Very, very limited. 00:07:37 - [SCOTT_WARNER] I mean, fact that she can't log in doesn't make 00:07:38 - [NATHAN_HARPEL] me feel great about that. No. 00:07:40 - [STEVE_WADE] So that's why this is one the ones that there's pros, cons, pros. You're going back and forth constantly. I think in the end, we would be better off with a better candidate. 00:07:52 - [NATHAN_HARPEL] How long do you have to make these decisions? 00:07:54 - [STEVE_WADE] We strung her along too long. 00:07:56 - [NATHAN_HARPEL] She's been 00:07:56 - [STEVE_WADE] here since September. 00:07:57 - [NATHAN_HARPEL] So my rule is once you know, you know. So if your gut has told you in the past, then it's not a right fit, then I would say move that direction. But if you think she's salvageable, I mean, losing someone who's pretty high up on the list sucks. My gosh. She's just limited. It's She's what? She's just limited. She's only limited to what she can go any farther than picking and It has zero computer errors, so she hit her zero computer skills. So she's not gonna, like, translate her over to even packing them with yellow. That's not gonna 00:08:24 - [STEVE_WADE] Yeah. She can't do it. So what about her error rate on picking? Was it 00:08:30 - [NATHAN_HARPEL] Picking? She's always been below the point three, but John's always said she's got the 20, you know, the month, but she picks a lot of lines. Then it's always 00:08:38 - [STEVE_WADE] below the percentage is within Goal. Goal. 00:08:45 - [NATHAN_HARPEL] Point three seven. Yeah. So right at, like, a little over. Mhmm. So we just go ahead and let her go. You had two options. You you can work with her and educate her, see if you can educate her. What I wanna do is I wanna pull the last two weeks for sure. Even if you educate her. Just pull last two weeks. Yeah. See what her packing numbers look like. Without picking included? How she's how she's been doing packing, and then I think that'll give you your answer. Alright? So 00:09:20 - [STEVE_WADE] And, also, two weeks isn't we we we know from experience that two weeks for a UPS packer is not long enough for the feedback to come full circle if she miss ships to a customer. Workers. Yeah. You don't see it. So sorry, Chris. Go ahead. 00:09:34 - [NATHAN_HARPEL] And even if she educates, she's still never gonna be more than a picker or a UPS packer. That's my gut feeling that she will never be anything other than this too. I see. And we add to it and let her go like we originally thought. 00:09:46 - [STEVE_WADE] But We have Rosa who's really strong behind her that would likely, as soon as she's eligible, fill a full time position. Karin, so far, other than missing a day, I believe. 00:09:58 - [NATHAN_HARPEL] This is Monday she called in sick. 00:10:01 - [STEVE_WADE] But she's coming along strong. Is annoying as hell, but he's here. Working. 00:10:09 - [NATHAN_HARPEL] Always willing to help anybody. 00:10:11 - [STEVE_WADE] Wanna help out. Good attitude. We haven't trained him on packing yet. So we're gonna fast track Rosa. 00:10:16 - [NATHAN_HARPEL] We're gonna No. No. No. Karin. 00:10:19 - [STEVE_WADE] Or Karin? So we're already Rosa's already we already fast tracked. We're gonna fast track Karin for coverage. Do you would do you wanna move Crown Conley over to train packing LTL? Honestly, Conley 00:10:33 - [NATHAN_HARPEL] is feeling a need right now, obviously, at the end of line. 00:10:36 - [STEVE_WADE] But we we need to be able to evaluate that one at the end of ninety days to decide whether he can do more than scan the end of the line. 00:10:44 - [SCOTT_WARNER] It's not who's out there right now. 00:10:45 - [NATHAN_HARPEL] I just talked to him. Oh, I'm chilling talking to him. Yeah. He did. I gotta be careful when I walk through. I've gotten to where I go out and run this way now. Christina and Cromley. Yeah. Yeah. You guys gotta give me these before I I walk into it. Yeah. I'll probably admit. It's gonna look like this. It's nice trying to be nice. I was like, oh, boy. Yeah. Anyway, let's get caught up and then distract these two. They just keep saying caught up, but I don't think 00:11:18 - [STEVE_WADE] It's caught up. When containers start hitting us, we're gonna be ugly, but we're gonna need packers. And We need pickers 00:11:26 - [NATHAN_HARPEL] because you're taking pickers 00:11:27 - [STEVE_WADE] to Alright. 00:11:27 - [SCOTT_WARNER] To learn packers. 00:11:28 - [NATHAN_HARPEL] What's our headcount for full time anyways? 00:11:30 - [STEVE_WADE] We know we have Jeff and Diana, plus we should have had three other ones. But has anybody given us a headcount? No. Can we get I think 00:11:43 - [NATHAN_HARPEL] we've got four openings. 00:11:45 - [SCOTT_WARNER] So I can get the official number from the spreadsheet. 00:11:48 - [NATHAN_HARPEL] Okay. We have four openings today, and we'll have five counting Diana. Are you counting Seven. And then you six is in the budget for tenths wise? To be honest, I didn't look at what the six and Augustine. 00:12:05 - [SCOTT_WARNER] Go back and look. 00:12:07 - [STEVE_WADE] Mhmm. Augustine and her we're kinda split on her still. So 00:12:13 - [NATHAN_HARPEL] Again, I think we need to see if we can train her to log in and what what else her other options are and what she looked like the last couple weeks back. 00:12:21 - [STEVE_WADE] You keep saying when we have time or when we're caught up, I agree with you. That is an issue, but we can't let her go and not have Karin ready to go. 00:12:33 - [NATHAN_HARPEL] Well, I can't just have somebody train right now either without having somebody pick. They're gonna have pickers and things up. Bring in two people. There'll be nothing to pack. 00:12:43 - [STEVE_WADE] Scott, we anticipate cutting back by two Tims after we get caught up, but we don't know when back orders are gonna hit and how that's gonna look, but we know how it's gonna look. We'll look up to the hill. Back orders. So every time that you get a truck in and the next day, your delivery, you get, like, 1,600 orders, 2,000 orders. Crazy. 00:13:04 - [SCOTT_WARNER] Who are all the the temps? Is it The US packs? 00:13:07 - [NATHAN_HARPEL] Yes. That's the only ones that pack. 00:13:10 - [STEVE_WADE] Alright. How do they move there? 00:13:11 - [NATHAN_HARPEL] So we actually I got that's the temps there. If you can read my handwriting. Diana's not on this list. Right? Diana's on the list yet. She's a temp. She's a temp though. She's full time. Oh, okay. 00:13:22 - [STEVE_WADE] Yeah. We are losing a high producer. That 00:13:26 - [NATHAN_HARPEL] sucks. Also, basically. No way. Most picking and bagging. 00:13:33 - [STEVE_WADE] Gloria will likely if she works this full year, I doubt I'd be surprised. 00:13:42 - [NATHAN_HARPEL] Well, I'm getting rid of her worst person she hates over there. Yeah. But she'll she'll find another one. She's got She seems to like Rosa. Seen her right now. Because Rosa bust her butt. She's just 00:13:55 - [STEVE_WADE] Circling around. Look at the productivity you lose when you do finally lose Gloria. 00:13:59 - [NATHAN_HARPEL] Oh, I know. For sure. They did it without her for a whole week over there. Well, we a whole entire month and a half. 00:14:05 - [STEVE_WADE] We can't survive. Why don't we survive without any of those? 00:14:10 - [NATHAN_HARPEL] I'm gonna save you a 00:14:11 - [STEVE_WADE] lot of headaches over there, anyways. But, anyway, You wanna work with Augustine? 00:14:22 - [NATHAN_HARPEL] See if she can get logged in first. You know, like I said, pull the two weeks and tell Nora she's gotta teach her to log in. She's gotta be able to log in. 00:14:30 - [STEVE_WADE] She's be able do everything on her. 00:14:31 - [NATHAN_HARPEL] She's I gotta use Nora because I have to have a translator. 00:14:35 - [STEVE_WADE] Yeah. But you're using the button. 00:14:37 - [NATHAN_HARPEL] But she can just tell her, you gotta learn how to log in yourself. I mean, that's it's straightforward too. It's like you can't do it yourself, then you're this is what it is. Right? I mean It's part of the blunt about it. Part of 00:14:49 - [STEVE_WADE] the job. Well, Scott's gonna bring in Spanish lessons for you. 00:14:55 - [NATHAN_HARPEL] The better o. 00:14:58 - [SCOTT_WARNER] Sorry. That's probably not politically correct. 00:15:05 - [STEVE_WADE] Okay. Alright. What else, guys? Because these guys have another meeting coming up in ten minutes, nine minutes. Do you have any attendance issues to address? 00:15:14 - [NATHAN_HARPEL] Diana was one. Diana was the one. Me too. We have her pulled up right here. So I'm married. You're gonna discuss that? Discuss that with her. 00:15:24 - [STEVE_WADE] You're gonna you have the usual top performers, but did anybody make a big jump? 00:15:30 - [NATHAN_HARPEL] Emily made a decent jump for her. I mean, it's still down there. 00:15:34 - [STEVE_WADE] That's good. But up in the middle of 00:15:36 - [NATHAN_HARPEL] But wanna say pack into When you got your scan load at twenty five, that does help you a lot. What does scan load mean? Unproductive time. 00:15:47 - [STEVE_WADE] Where she worked the end of the line. We don't count if you're at the end of the line scanning boxes, you there's no metric down there. You're not gaining metric. 00:15:55 - [NATHAN_HARPEL] Gotcha. Or she helped on sets, which there's no like, that's where that time's coming from. 00:16:01 - [STEVE_WADE] But I I any improvement with her and you give her positive reinforcement? 00:16:07 - [NATHAN_HARPEL] Well, I'm already tired of her this week, though. I already told Chris and said as soon as we get caught up, she's going back away from Jay. Oh, yeah. I can't walk by there, and then she's talking or just standing there. And then I've said something to her all week. But right now, I need her in LTL, but as soon as we she's getting back out of there. 00:16:22 - [STEVE_WADE] Yeah. Just make her work at different stations. 00:16:24 - [NATHAN_HARPEL] Dave said he thinks his restriction will be lifted, but he still don't think he can pack. Restrictions are gone. He doesn't have a choice. Because he's he's able to bend his fingers. It's swollen. Swollen for sure. 00:16:36 - [STEVE_WADE] Maybe he tried to play it like a fish. Alright. What else? Who do we need to talk to about you're gonna talk to Mika. Mika? Mika? Mika? 00:16:49 - [NATHAN_HARPEL] Mika? Mika? Mika? Mika? Mika? Yumika. Yumika. Yumika. How's Peterson doing? Just grabbing anything off the shelf and throwing in a box? Yeah. We He's a very hard person to communicate. He speaks English, French, Spanish, whatever. He speaks, like, 10 different languages, but he doesn't speak anymore. Yeah. He's super nice guy. Yeah. I I hate I hate telling anybody he's Angela, he was good on the sets. 00:17:17 - [STEVE_WADE] Yeah. Unfortunately, he's gotta find a home that works for him. Work home. Okay. I think that pretty pretty much oil covers everything. Christian Bolano, Ayers. Yeah. Christian is pretty Christian Ayers, 16, and Sandy at fifteen. 00:17:39 - [NATHAN_HARPEL] What did we do last month with Sandy? 00:17:41 - [STEVE_WADE] We did a pull up your A morning, I think. 00:17:47 - [NATHAN_HARPEL] I mean, these are for 1. That's crazy. Yeah. It's crazy. Well, she's. 00:17:55 - [SCOTT_WARNER] Of course, Christian. 00:18:00 - [NATHAN_HARPEL] He's working Peterson. Yeah. Some days you catch something, though, and you fall on. See, he's five four. Zero this week. But so, like, it's all add up just from one day's worth of stuff each week. Three on that week, four on this week, through five on this week, and they're all the same. It's basically you pick one big order. Right. And he's got a big a lot of years on it. Still got a address? Had that conversation. Yeah. I believe I don't know what this is. I don't know. 00:18:34 - [STEVE_WADE] Grace, you're gonna continue working with Taylor. We 00:18:47 - [NATHAN_HARPEL] just had a conversation with Sandy. I told him Taylor the other day. He working on errors. He's start cracking down on it. 00:18:55 - [STEVE_WADE] Was it a note to file or not? No. Let's move forward, have another conversation, and and get a note to file to HR so we can start that process. 00:19:05 - [NATHAN_HARPEL] For Cindy? Yeah. Honestly, we probably just need you to fit the duty on her. She forgot my name the other day. 00:19:17 - [STEVE_WADE] Well, I forget your name all the time. 00:19:18 - [NATHAN_HARPEL] Well, you just don't call me by the right name. I mean, the audit calls me neat. So It's close. Yeah. And Emily calls me neat. Yeah. Was Lisa involved in any of the conversations around Sandy, or 00:19:43 - [STEVE_WADE] was that all Ryan? We her in. We filled her in on 00:19:46 - [NATHAN_HARPEL] so she's got I know Ryan that started that. She's got she's got the gist of it. 00:19:55 - [STEVE_WADE] She's not had the time to 00:19:59 - [NATHAN_HARPEL] Sandy is sitting there twenty five minutes going through orders. I'm like, Sandy, why would we do I this is the same conversation I'm with every day. I don't know if she just 00:20:06 - [STEVE_WADE] It's it's 00:20:09 - [NATHAN_HARPEL] it's time to move with HR. Cognitive functioning is not It's like She'll sit there and go through all the Like, ants our ants are already on this. He's already sorted everything, and then she'll go through them again another twenty twenty five minutes to have this conversation. Sandy, what are we doing? Time killer. Man, it's gonna be. Yeah. 00:20:29 - [STEVE_WADE] Well, yeah, it's all HIPAA protected stuff. Yeah. That's what we need to work. We need to we need to send her in for an assessment, but I think we have to have make sure we have plenty of documented justification for doing so, but we need to work with Lisa. So 00:20:48 - [NATHAN_HARPEL] Do you want me? Conversation note to file? 00:20:53 - [STEVE_WADE] Let's get Lisa involved. Give her a low down. See what she thinks we ought to do. I would say at least a note to file. Yes. 00:21:04 - [NATHAN_HARPEL] I mean, this is one of our best months on pickers actually being at point three nine. But she's still on that. 00:21:10 - [STEVE_WADE] Then it does they get no notification when people aren't here anymore. 00:21:14 - [NATHAN_HARPEL] So it's it's I just noticed it. She's still on it. Yeah. And I think that She might be better. I don't know. 00:21:22 - [STEVE_WADE] Some do. 00:21:24 - [NATHAN_HARPEL] I mean, there's a fit for duty assessment we can send her for. So, I mean, if you if you realistically think that's there's because then then it becomes a risk situation if we knew about it and didn't do anything 00:21:33 - [STEVE_WADE] about We probably should. We've already had to limit her to one function. 00:21:40 - [NATHAN_HARPEL] I I do I agree with Steve, though. I I would process it through HR and let them determine that way. That's what we'd already started this conversation with Ryan. She about her. So And there should be notes, but Ryan didn't even keep employment agreements, let alone notes. So 00:21:57 - [STEVE_WADE] She she used to be a decent packer, not the best. She was decent, and she didn't make a lot of errors, and then she just got to where 00:22:03 - [NATHAN_HARPEL] I feel bad for her. I'm not trying to you know, there's nothing I can do about it, though. 00:22:07 - [STEVE_WADE] So No. And then we had it because she was the last line of defense, in other words, stuff was getting out that wrong. And she she would be in the middle of an order and just stand and just forget what she's doing. And I think this is what you're seeing. 00:22:21 - [NATHAN_HARPEL] I feel I have it. Okay. Yeah. She'll have two parts two, three parts for all that time. 00:22:25 - [STEVE_WADE] So we moved her to pick only so that there's a second check that's in back of checking. And her error rates have been high, but not honestly not 00:22:38 - [NATHAN_HARPEL] This is the best one she's had. Yeah. 00:22:40 - [SCOTT_WARNER] Point three nine is actually not the worst. 00:22:42 - [NATHAN_HARPEL] No. I mean, it's usually a lot higher than that. 00:22:44 - [STEVE_WADE] We can't do an on that. 00:22:47 - [NATHAN_HARPEL] But she she that's why I was I don't think those are 00:22:50 - [STEVE_WADE] the policy. Check with Lisa and see what we 00:22:51 - [NATHAN_HARPEL] I mean, at least start the conversation because Yep. Let's anticipate it jumps way back up because she's historically been there. So So there will be times you, you know, she goes to schedule orders. Just leaves all the paperwork down. The card in, she just forgot what she just did. And like I said, she'll have two, three cards going on time. She's already tricked. She's always tried to do more than 00:23:14 - [SCOTT_WARNER] what she should at 00:23:14 - [NATHAN_HARPEL] the time. And she and then Tell people to stop over to me and just do your damn job and move on. 00:23:20 - [STEVE_WADE] Yeah. She's also known to be in the middle of all the drama. Oh, yeah. 00:23:23 - [NATHAN_HARPEL] She loves She's homeless. I mean, there for a long time, she kept always trying to pack more than one package at a time. 00:23:31 - [STEVE_WADE] Told you she's the one that calls that survey fiasco a couple a year or so ago that Lori interviewed the whole damn warehouse and come to find out it was somebody from two years before. Something like that. 00:23:46 - [NATHAN_HARPEL] I'm not surprised. Yeah. I gotta jump to another meeting, but no. I'd say go with your guys' guts. 00:23:54 - [SCOTT_WARNER] You guys know what you wanna do. So 00:23:59 - [STEVE_WADE] Alright. Cool.
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